ShoePalaceReviews 40

Every jacket I own is a size large. I ordered a size large from shoepalace.com and the jacket was HUGE. I returned it and it cost $45.00 to ship it back and I have to pay original shipping. So it cost $76 to try on a jacket. UNBELIEVABLE.

I bought shoes and the guy told me that he would use his discount so he could give me two shoe cleaner bottles he said are originally 10 dollars each but he "used" his discount to make the 5$ each. He lied. I checked online and they were 5$ each originally. I know hes not even supposed to use his discount but thats not the only part. One of the bottles he sold me were USED and half empty. He shook it before he gave it to me, so he knew what he was doing.

Ordered a pair of New Balance 547's and two pairs of socks (which were BOGO) last week before checking the reviews online of the site; my mistake that I now recognize. I was obviously very skeptical and worried that I just wasted $100 after seeing the difficulties people have previously had with the customer service. Since I ordered on a Saturday, it wasn't until Monday when I received the tracking number on my package. I then received my package on Friday, as expected, happy with what I had received. Thank you Shoe Palace! And for potential buyers reading this review, please don't let the other reviews deter you, I hope you have as good of an experience that I had.

I have spent the last eight weeks begging for return labels from this company because they erroneously sold me two left shoes today I finally give up and I will throw the shoes away because I have not received responses from the manager after he promised to send me the labels three times do not waste your time or money by buying shoes from here I am out of money after buying a brand new pair of Nikes

My order took 2.5 months to get to me I emailed them and was told my sneakers "could not be fulfilled in the first shipment due to the item or items being on a possible back order." when the website could've have not let me make the purchase in the first place and just said that it wasn't in stock.

Lawrence from SF SHOE PALACE is very rude & racist towards African Americans. He's not friendly at all I'm not sure how he's able to be a manager treating people unfairly. He's not respectful at all. He definitely plays favorites against staff that's not black. He have no respect for customers or employees with the way he treats them. He don't like black people at all. He swears at his employees when talking to them. He should not be working there at all because BLM "NO ONE SHOULD GET TREATED DIFFERENTLY BECAUSE OF THE SKIN TONE "it's not ok. He have poor customer service. I will never shop there again because of him.

I placed an order and paid in full for said order, online, on July 17,2020. On Trac, the party contracted with Shoe Palace to make deliveries loses the package. On Trac sends a message to Shoe Palace telling them they lost the package. I email Shoe Palace telling them On Trac Lost the package, with a copy of the email I received from On Trac stating they lost the package.

Shoe Palace's response: "Sorry you didn't recieve your order. We will complete a claim with On Trac for you."

For me? According to On Trac there is no claim to be filed. They are going to reimburse Shoe Palace. But guess what... Shoe Palace will not issue me a refund, respond to an email or even answer a phone call.

Who loses? Me! $250! WTF Shoe Palace?

Ordered some shoes online and they sent me the wrong color, size, and gender type shoes. It took me over 10 calls until someone picked up. The person kept encouraging me to fill out a return and exchange form thinking I was trying to do a gift exchange after I had explained many times that I wanted a return shipping label so I could send the shoes back and receive the correct size and color. Finally they got the memo after repeatedly explaining the situation. I finally received a return label but it took so long for the package to ship back to the facility. After getting a notice from UPS that it was returned, I tried calling customer service many times in a row for over two days and still no one answer the phone. Literally so fed up with them! I only wanted to get the correct shoes sent to me and its been over two to three weeks. It shouldn't have taken this long at all and now I've wasted my hard earn money because apparently this shoe business loves to steal from their customers.

I walked into the Shoe Palace at new park mall a few days ago and inquired about the Jordan 1 Fearless that were in the window. An employee said all we have is that size 14, then in the same breath said I have 2 pair at home in your size sell you one for $240. I was like WTF! I calmly declined her $80 mark up walked out and called another store to have the district mgr call me back. Shortly there after i got a call. I explained what had happened he informed me that he would check the video at the store and get back to me. The next morning he called saying there was egnough on the tape to back up what i said that he would make sure it was handled. HERES THE KICKER! I shot him a text asking to purchase the fearless at retail. NO REPLY! Next day i get a call from another DM telling me he would have them shipped to the store by Friday for me to buy at 100% retail of $160 plus tax. No apologies, no discount not even a bottle of cleaner. What happened to customer service? Now tomorrows friday so i have yet to buy the shoes. I will post an update tomorrow if and or when the shoes arrive. This is not a reflection of the store in general just sharing my personal experience with their upper management 1 sales person. So far theyre customer service skills are non existent. Lets see what happens tomorrow

Where do I start, I ordered a pair of shoes last weekend and turned out they sent me the wrong ones. Then told me I could not take them to their shop as I would be provided with store credit even though it was their mistake. I was then told to order the shoes I order initially again. Hesitant to do so I did in the end because the so called customer service was terrible and got absolutely no where. Now I am a week in to the new order and still have not received any type of acknowledgment from them. Subsequently I have requested another refund. All in all took a couple of weeks and lost funds to end up absolutely no where with no shoes. F this company and what they are about, do not let them profit from you.

I ordered my shoes Aug 3rd online. In the middle of the night I received a text from credit card if charge was okay, since it was charged overseas somewhere. Shoes cost $45 plus $10 shipping, and then some extra due to exchange rate, which wound up to be $61.53. I should have texted back no, but I really needed my shoes bad. Received an e-mail that my order was pending/processing. I never received a tracking no. My e-mail inquiry came back as undeliverable. I left a couple of messages on the phone, no one called me back. Never heard from them again, and after I had looked at all the complaints, I wished I thought about checking that out first. Called credit card and filed a dispute since I had a feeling there were no shoes coming. Week after that, a package was in my mail box, had something wrapped with material that looked like trash bag plastic. It came from China. I opened it, and shoes were supposed to be New Balance 8 extra wide, white, but there were some very poor quality Nike shoes that were at least 1 1/2 inch too short in length and 1 inch too narrow in width, and were black and colored. So I had to return them. Finally, found a form on Shoe Palace website in Morgan Hill, CA, and I filled it out. Per Credit Card instruction, I shipped the shoes with a tracking #, which cost me $12. So a week after that, I received a call from one of their employees, who said the shoes were not their product, and she'll send them back to me. I told her not to send them back here, because I am not going to spend $20-$30 mailing them back to China, since I already had spent $61 plus $12 so far and had no shoes. The employee insisted on shipping them back to me, and repeatedly I told her no, and she insisted she'd send them back to me. So it looks like they have a third party vendor in China, which I didn't know how that worked, and all the expenses would be on me, and no shoes. So I called my credit card and told them about my experience, and they took the charge off. They were going to get me fill out some paper work after my second complaint, and I didn't get any paper work, so I checked on it. They said they'll give me credit, which I found wonderful. I wound up ordering a pair of shoes from Zappos, and they were in my hands after two days. Should have done that in the first place, but thought I was getting a deal. It was a deal alright, spent $73 and had no shoes. It was 16 days ago that one of their employees called me, so far, 16 days later she didn't send the shoes back, and I don't want them back. As a matter of fact, I will never ever deal with the Shoe Palace again. The good reviews on this site must be some of their employees. My experience was as sour as a lemon and very upsetting to me.

While ordering a pair of shoes I had a complication with their site stating that my card was "declined". I tried entering my information again as the site suggested, it lead me back to the same thing so I stopped. I checked my orders and it said that I ended up ordering two of the same items in two separate transactions. Which I did not according to their site since my card was "declined". I kindly emailed them asking them to cancel one of my orders. They did end up canceling it and leaving one, which is what I wanted. Two days later I checked on my orders they were both "closed". I called their $#*!ty custom service no one answered. It's ridiculous. What's even more ridiculous is that they can't follow simple instructions and not to mention them trying to scam me outta 30 dollars. SMH!