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Shoedazzle

3.2

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From the business

Sells shoes via monthly "subscription".


shoedazzle.com
Founded in 2009
El Segundo, CA, United States
+170
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Shoedazzle Reviews Summary

Shoedazzle has a rating of 3.2 stars from 8,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.

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Florida
1 review
3 helpful votes
Follow Danielle S.
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When you sign up for this website, it CLEARLY states that this is a shoe club and that you will be charged 39.95 every month after your first purchase. If you do not like anything in your showroom you can skip the month and you will not be charged. If you do not skip, they do charge you but you will then have a credit on your account to use towards a shoe, purse or jewelry purchase. Is the quality the best? It could be better... but they are 40.00 not 400.00. I love this site, the cs is AMAZING. They go out of the way to make sure you are taken care of. Do I recommended this site? YES! Checkout the facebook page and you will see how much everyone on there loves the service.

Date of experience: July 9, 2011
California
4 reviews
10 helpful votes
Follow Holly R.
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ShoeDazzle is great as long as you keep in mind what it is. No you don't really have a personal stylist and no the quiz doesn't give you completely accurate results. However, you can find some really fun shoes for a fair price. Customer service is EXCELLENT. You can interact with other members on the Shoedazzle facebook page for suggestions. If you don't see something you like that month-just skip! It's that simple.

Date of experience: July 9, 2011
North Carolina
5 reviews
29 helpful votes
Follow Svdanang y.
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It's simple and easy and honestly I would rather have someone bring a slew of shoes from different outlets to me than having to look all over for myself. If I don't like anything I can just skip the month and not pay the service which is equivalent to buying one shoe a month with no additional service fee. As long as you're aware of the service and skip or buy when nothing or something respectively worthwhile comes up it's a great service.

Date of experience: July 4, 2011
California
1 review
3 helpful votes
Follow Mary L.
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I have been a member of Shoe Dazzle for a couple of years and it's the WORST mistake I've ever made. First of all, I've had to return every pair I've ever purchased except for one. They were either cheaply made when I got them, didn't fit right or weren't as represented on the website. When I tried to cancel my membership by email, they never did and kept charging my credit card. When I finally called and got really upset with them, they finally cancelled them. However, after one month, they started charging me again! I didn't even notice since I hadn't been in my account for months and when i finally looked I had a $156 charge to my credit card. I'm now going through the Better Business Bureau to try and get my money back. I think they're a total rip off and you can get way better shoes at local shoe stores for the same price. I can't belief they haven't been sued and shut down yet. If I don't get all my money back, I may be the first to take that action though!

Date of experience: June 30, 2011
Canada
5 reviews
27 helpful votes
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This sucks, I thought I would be able to choose from a variety of different shoes, but no I didnt, and if I didnt like any, then it didnt matter i didnt choose that month, and 2 TIMES MY SHIPMENT WAS DELAYED. Ugh so mad.

Date of experience: May 18, 2011
Florida
2 reviews
15 helpful votes
Follow Nancy K.
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I purchased a necklace in December and did not realize I was signed up for their 39.95 a month program. When I finally saw the charges, I asked for a refund because I did want or like their shoes. They said they would give me a partial credit(2 months only) when I said I would contact my credit card company, they said they would not give me any money back! Don't buy anything from this site, you will be sorry!

Date of experience: May 12, 2011
California
1 review
4 helpful votes
Follow Lynette R.
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I see a lot of negativity and many who feel like they have been scammed. Well here is an honest review from someone who was always scared to out of her comfort zone.

I have always lived the look of super high heels and the look of confidence it gave women that wore them. It was the hot girls, the tall girls, the skinny girls that wore them. I sat on the side lines in my 2-3" heeled loafers or oxford type business shoes. I happened to see an ad on Facebook one day for Shoedazzle and thought I would try. $40 for shoes? That's cheap! And even better free shipping both ways? OMG!... So my first month I wanted something wild and different, it was May and I was spending a week out of town with my husband so I went with sandals. I bought a pair of green/teal/brown 4" heels and a Zebra Print 4" wedge. WOW they were hot and unique. They didn't seel these at the local store, and they both fit perfect. One thing I have to be careful about is that I have had surgery on my feet and have to be careful with how my shoes fit, these were perfect. I bought a few more pairs and then I was sold. I cleaned out my closet and tossed or donated 27 pairs of black shoes... they were all black... boring.

Well, fast forward 10 months later 41 pairs of shoedazzle shoes in various textures and shades and I am in love. Can I find some (and I stress some) of the shoes cheaper? Sure, but I pay more for round trip shipping, having shoes that are classy, professional, casual, and clubby that I would wear... oh and don't get me started on their customer service via phone or facebook page. They are a good company with A+ service.

You deserve to try it and make a decision on your own.
<3

Date of experience: February 7, 2011
California
1 review
3 helpful votes
Follow Sulynn C.
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There are so many fake reviews and haters here. Look at one simple fact, they have 600,000+ fans on facebook. That's something you can't fake. Zappos has 100,000 fans and they're suppose to be the best online shoe retailer. What is there left to say.

Date of experience: January 30, 2011
Washington
1 review
3 helpful votes
Follow kimberly l.
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I think this is a decent site for those who like this type of shoe. Very high heels, very slutty, and low quality. However, the customer service was good. They never charged me without my permission because I always went to the site and "skipped" that month. Those who do not skip get charged. I also just cancelled because the shoes are really not my everyday style, but I had no problems cancelling so far.

Date of experience: January 12, 2011
Canada
1 review
3 helpful votes
Follow J K.
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This website is great for people that can read policies and such.

I have never had a problem with the quality of shoes or purses I have ordered. Yes some of the styles are a little slutty but you don't have to buy them! You have the option to "skip" by the 5th of the month if you don't then you get charged. The charge is then used a credit on your account. But then again if you read the policies before giving them your cc info you would have read this!

Never had a problem reaching anyone in the CS Dept. In fact I have had them call me to see if there was anything else they could do for me!

Once again READ before you put your cc info out there! As for mmc and uo these sites charge waaay more for some of their product and charge a hell of a lot more than the $9.00 shipping fee to Canada!

I have also never heard of them make you wait 5 years to cancel your membership! Embellish much?

Date of experience: January 8, 2011
Washington
2 reviews
5 helpful votes
Follow neverever g.
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Not a great selection, plus it's really hard to cancel the account, which I think is an incredibly shady business practice. There are lots of other places to get discounted shoes, skip this one.

Date of experience: January 7, 2011
Missouri
1 review
4 helpful votes
Follow Desirae M.
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I've been a member for over a year now and love Shoedazzle. I can't wait to check my showroom on the first of every month. I have had some cosmetic errors with the shoes before, but I just call CS and return the shoes for free. It doesn't matter to me at all that they don't make their own shoes, I love that they have found them for me! If you live outside of the US, unfortunatley of course shipping will cost you more. Plus, you can't really be mad when they tell you on the homepage shipping is only free within the US. The shoe selections are based off of your style survey and purchasing hx, however you can always check the facebook page out to find other shoes you are interested in and CS will add them to your showroom. I get compliments every day on my Shoedazzle shoes and I think they are great quality 99% of the time! Love love love

Date of experience: January 1, 2011
New Jersey
1 review
6 helpful votes
Follow Joy H.
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I like using shoedazzle for the convenience factor. I've ordered 2 pair of shoes in the 5 months I've been a member and they both look great, but hurt like hell! I have three kids and never have time to shop. With shoedazzle my husband and I can pick a pair of shoes together and then I wear them for him. I tried wearing a pair out with friends, but they really do hurt.
It's obvious that you are put into a group based on the answers you provided when signing up. Everyone in your group gets the same choices. The stylist they show are probably the ones who found the shoes for the site. They have gotten better by allowing you more to choose from, but the shoes do often look hooker-ish. I guess that's why they are great for the bedroom!

Date of experience: December 26, 2010
Canada
1 review
3 helpful votes
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Am thorougly disappointed. I am in Canada and was charged $9 for shipping plus the cost of shoes. I had ordered US size7 but the shoe I recieved was one size too small though it is size7!

Now I am told that if I want to exchange it, I will have to mail it back at my own expense (would cost me atleast 20 bucks) plus I will be charged $9 for handling the returned item and yet another $9 for shipping the exchange item. They charged me $40 for membership too!

What a rip off! Wont recommend it to ANYONE.

Date of experience: December 8, 2010
Tennessee
1 review
4 helpful votes
Follow trisha A.
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I wear a size 5 and have a hard time finding shoes. I joined and strongly disagree with the negative feedback. If I don't like the selection I ask for more choices and if I still don't like them I opt out. I have found plenty of cute and comfortable flats and heels. They also offer bags and jewelery. I had one problem with a zipper breaking and they were great about getting me a new pair. NEVER have I been lead to believe a stylist picks them just for me or they are the only ones selling that style shoe. Sorry ladies, but read the details before signing up as my impression is not that they are exclusive in anyway. I know what I am getting by reading about the product. Geez, are people so naive they don't pay attention or do they just not read before they purchase or sign up? I love ShoeDazzle and the quality is what you expect for an item of that price range.

Date of experience: December 2, 2010
Florida
1 review
3 helpful votes
Follow Rochelle F.
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I have been a member for about 6 months. I can't wear them to work as they are to sexy. But that's not why I joined. I joined as my Husband who I have been married to for 12 years has been telling me I am sexy everyday since we married. These shoes Make me want to be sexy for my Husband. They are not conservative, nor do I think Kim Kardashian has specifically read anything about me, and said ooh I will pick her shoe. I do know that the reason i joined is because she had her name attached, and let's be honest have you seen the girl with ugly shoes. My point is I honestly do not think she is going to stand behind something she doesn't believe in. It's a great concept and I have yet to have a bad experience.

Date of experience: December 1, 2010
Washington
1 review
4 helpful votes
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Don't do it girl..
December 1, 2010

Don't do it girl. This site is a scam, they aren't forthcoming that you will be automatically charged 39.95 a month no matter what... shoes or no shoes. When I discovered the charges on my credit card bill I called to cancel and get my money back. They indicated that their 'policy' was to only refund one months charge, but I hadn't realized there was an unbilled charge from them just days before I recieved my bill. After requesting the account closed, they still charged me again the following month. When I called to get those funds back, they told me I 'misunderstood' the last discussion I had with them and I was supposed to call back AGAIN to cancel otherwise they feel it their right to keep charging. I'd like to start my own policy... when I say CANCEL it means cancel and nothing more... not sure where the miscomminucation occured. I still can't get my money back. The inital purchase made was for a necklace and it's the cheapest thing I've ever seen in my life and the material product is questionable at best. Highly do not recommend getting roped into this sham of low grade product.

Date of experience: November 30, 2010
Arizona
2 reviews
5 helpful votes
Follow Lauren P.
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I was a member for over a year. After about 9 months I started realizing that unless I'm twirling on a pole, I have no use for the 6" stilettos that became the constant crap they were "recommending" to me based on my survey (where I requested only flats?) Dont get me wrong, some of the shoes were cute and of decent quality. But the majority were (like other reviews said, CL and MA) cheapy brands and were sub-par in quality. Their return service was speedy, but what good is that if all the options suck? Even worse, I've been trying to cancel my account for the past 10 days where they will not cancel it via email for their "security purposes". And when you do call... don't expect anyone to answer. If they don't close my acct in 2 days, I'm contacting my credit card company and the BBB.

Date of experience: November 8, 2010
Canada
2 reviews
3 helpful votes
Follow Katie O.
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I signed up for shoedazzle because I was curious. It gave me my options and I hated every shoe. So I asked for new ones. Hated those even more.
I have 2 e-mails, so I signed up under my other e-mail and mnade completely different choices for my style survey. Got my choices, the exact same shoes offered before, but in different colors. Are you even trying? What's the point of telling you what I like when everyone gets the same options?

Date of experience: November 6, 2010
New Hampshire
1 review
7 helpful votes
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I'm not sure what other people are talking about, since I've never seen Shoedazzle advertise that the shoes they sell are THEIR shoes. They never said they manufactured their own shoes, so its pretty obvious that they go shopping and find shoes to sell. Maybe those same idiots think Marshall's or TJ Maxx manufacture their clothes...

I have been with Shoedazzle for 2 months. I've ordered 4 pairs of shoes, returning one pair because I just didn't see myself ever wearing them (but I loved them!). The customer service here is AMAZING. I comment on the facebook fan page that I want a certain style and they put those shoes in my showroom. I ask for a CS representative to call me, and they call me!

Oh, and I'm sorry, but for whoever thought that the stylists go out and find shoes SPECIFICALLY for them, individually, is an idiot. To think that a stylist goes out shopping and thinks "hmm, would Jane Doe like this shoe?" Sorry, you deserve to get your credits taken away. Obviously they pick shoes that cater to a certain style, and those shoes are automatically uploaded to whatever style you match up with.

Date of experience: November 1, 2010