ShoedazzleReviews 8,177

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Please do not review if you are affiliated or have a conflict of interest with this website. I agree! The shoes may look cute but the quality is not great. PThey are all faux leather and suede. If you are little patient you can get a good deal on sale for just a little but more but they are real leather or suede! Furthermore, if you are not in the USA you will have to pay shipping fees, which can cost you over $40.00 as it cost me!

I ordered 4 pairs of shoes by mistake. It did not ask me if I wanted to confirm my order, and I did not get a free pair as the site promised new customers. I emailed them right away asking to cancel the order. I did not have all that money on my account and would be charged over draft fees. I did not get a response, I called the following morning when my card was -$37. I was put on hold for over 45 minutes, and when I finally got through the conversation lasted less then a minute, I was told there is nothing they can do. Yes I can return them once they arrive, but I needed my money in my account before that. They did not ship out yet, I feel as though they could have made an effort to not send them out. They said they are "being prepared to be shipped" Which would mean they have NOT been shipped yet. So don't ship them. I would not buy from them, even if I love the shoes that come in, they are going back and it's the last time I will be on that site. The customer service is non existent.

I am extremely dissatisfied with the customer servive from Shoedazzle. I have been ordering shoes from this company for 2 years and the first time I have to contact the company for actual assistance, I got nothing. I ordered shoes from them over the holiday and after clicking purchase, I noticed I forgot to update my shipping address. ( my mistake, no dispute) But upon, noticing this, I was unable to correct my order on their website and the soonest I could talk to a representative was today at 7am PT, at which time I called them exactly. After being on hold for some time, the representive who answered stated the order has been "processed" and there was nothing she could do. Her solution to me was to make sure my change of address at the post office was working and that I could call back if I did not get my order and they could file a lost or stolen claim with the post office... Seriously, how can you not be able to correct/cancel my order or at least offer me a way to do so myself. Your reply is basically, "I hope you get your shoes eventually". So do I as I paid for them! If if do not get my order in 2 weeks, I will be filing a complaint with my credit card company and every customer service review that I can find on the internet will be informed of the type of "customer service" they can expect from Shoedazzle. NONE!

Shoedazzle has the worst customer service i have ever experienced. I made 2 orders a friday night however one was made in error i emailed them trying to cancel the order and they never responded. I called the monday and was on hold for 45 mins then to be told that my order could not be cancelled although the order was not yet shipped. I am furious. I will never order anything from them again. They clearly do not value there customers and do not have high customer service standards. NEVER AGAIN.

The people are nasty and rude on the phone and don't have a clue about anything and can't even find out from there warehouse if the item got sold to someone else if there is only one left. They gave me attitude and they say "ummm, like, ummm i'm not sure " they are just the worst. I ordered on a friday and it's now tuesday night and my item still hasn't shipped and they have no idea if I will even receive it! NEVER BUYING FROM THEM AGAIN

When I discovered shoedazzle, I fell in love! But the shoes I bought were a size too small for some reason. I checked, they were final sale, meaning I could not return them! I pleaded with them via email and they finally accepted me to return them. Free shipping. Then they requested I pay for shipping back to me! No problem, I agreed to pay. Then they email me saying my credit card in file was rejected.: S I had money on my card! I called them, I waited for an hour and a half to speak with a representative. I finally did, she said my address in file was incorrect. I gave her 2 other different credit cards and she said all three were wrong!

What are the chances of 3 different bank cards having incorrect address? I also just used my card that same day to shop online! She hurried me off the phone saying I should sort it out with my bank.

About a week ago, they said my card was processed and only one of the shoes have been shipped :O I am waiting, 2 weeks, I am yet to receive them.

I made my initial order at shoedazzle on October 5th, its November 13th, I still havent gotten what I wanted.

I am going elsewhere!

I was a first time purchaser, ordered a pair of shoe boots. Received them, tried them on and they did not fit my foot. I called to explain that I didn't need a different size, the arch was too uncomfortable for my foot. The representative was very hesitant and was not trying to accommodate me as a customer. Finally we agreed that I would exchange them for a different shoe boot. I chose a different item, the representative was supposed to email me a return shipping slip. He never did. Service is horrible! Getting a human being/person on the phone took 20 minutes! STAY AWAY! I still have the shoe boots. Never worn. About to put them on ebay.

First of all, I only chose one star because there was no option of choosing a ZERO STAR rating for this company. If you live in Canada, DO NOT BUY from this website. When I finally got my pair of boots, outside of the time frame that they said I would receive them in, I had to pay an extra $23.00 for duty taxes. This meant that I actually ended up paying MORE in shipping costs then I did for the shoes! And, because the shoes were NOT "true to size", like they advertise, I would have had to return them. But, because they do not offer free return labels for purchases from Canada, I would have had to spend another $20.00 to ship this item back, which in the long run wouldn't have saved me any money.
I would also like to point out how they offer free shipping for the "contiguous U.S." AND a free return label (for orders over 39.95), yet they charge Canadians $14.95 for shipping NOT including a return shipping label... Not quite sure how this makes sense. Perhaps it is beneficial for those who live in the U.S., but it definitely is not for any citizen of another country.
I would not refer this company to anybody. The quality of their shoes is absolutely horrible and I wish I had known this before I became a member of this website and got sucked in to all their marketing schemes.

I made 3 purchases from Shoedazzle--2 pairs of shoes and a lingere set--and was OK with the products. The lingere fit horribly and was really cheap, and the shoes were decent looking but nothing to go crazy over, plus they fit a little too tight and seemed to be made out of cheap material. I wasn't too happy with them but I was content to give them another shot at some point in the future. I sent in the return, only to discover that you need to pay a restocking fee for EACH item and EACH item needs to be shipped seperately! This is crazy! I got completely screwed on restocking/shipping fees for nothing. The shady policies behind this company alone make me never want to order from them ever again. I'm going to cancel my membership immediately. Not worth it!

THEY ARE A SCAM! DON't PURCHASE FROM THEM! I purchased a purse from this company and decided to return it. When I asked to return it they sent me a label... I informed the customer service person that I would be out of the country and could not send it for a bit, I was told this is fine to return it when I could... OF COURSE HE SAID THAT BECAUSE THEY TOOK MY PURSE AND WONT GIVE ME MY MONEY BACK! They refuse to send my merchandise back to me and offered me a 20% off coupon for another purchase. WHY WOULD I PURCHASE SOMETHING ELSE OF TERRIBLE QUALITY? I DIDN'T EVEN WANT THE FIRST THING. DON'T GIVE THEM YOUR MONEY UNLESS YOU WANT TERRIBLE QUALITY, SOMETHING THAT LOOKS DIFFERENT IN PERSON AND AWFUL CUSTOMER SERVICE.

This site claims to have free returns, but in fact they charge a $5.95 "restocking fee" per item. Their site repeatedly claims to feature "risk free" shopping due to free returns and a "size guarantee." Yet I find myself forced to pay this "restocking fee" because their shoes are at least a full size smaller than normal. They intentionally mislead customers. In addition, their exchange process is lengthy (more than a month) and required three phone calls + an email to customer service. Skip this site and opt instead for the numerous alternatives that actually have free returns.

Ordered an aqua purse on July 18th. Was shipped a red purse. Since I didn't take a photo of the wrong purse, they are charging me a restocking fee! I would have taken a new, correct purse, but it took them so long after they received my merchandise back (had to e-mail twice, and spend 20 minutes on the phone with them), that I don't trust the company and will gladly pay $5.99 to be done with this. Nothing worse than bad customer service... I guess you get what you pay for in this case! My bad for not checking the reviews first :(

Worse customer services have ever had to deal with! I was going through the site looking at things and noticed that everything I clicked to enlarge photo went to shopping bag, so I went to remove the items when the page went blank and was lost. Later to my surprise by back informed me that an order for over $100 went through and they couldn't cancel the payment. I called and had a huge run around also was told all sales are final. I finally got a supervisor number and have left at least two messages a day for almost a week now and have yet to receive a call back. Needless to say after I get my money back I will never canceling my membership!