ShoedazzleReviews 8,177

Have always trusted and love the shoes and the experience I have received from this site but after today I don't see myself ever purchasing anything from it, jr the (supervisor) it not about been refunded for the shoe but it for the love I had for it but you guyz took that away m not getting the exchange size I requested for either m I getting the one I sent back how it like taking candy out of a baby month that was my experience today

The website is weird to navigate around. It's suppose to be set up in a trendy and helpful way I guess, however I think it would be more helpful to keep the site simple. I spend most of my time on the Internet -sadly- so I'm not just saying its kind of difficult to navigate around because I'm inexperienced with computers haha. The shoe selections are okay. For every 10 shoes I usually find one I adore. I've only bought one pair and they're very cute shoes, the shoes came in about three days (I only live a few towns over from their headquarters though), and everything on the shoe seems very good quality-except the heel. Of course the one part of the shoe that's holding me up feels like cheap plastic. The rest of the shoe's materials feel great but the heel really concerns me.

I haven't had all bad experiences with Shoe Dazzle, but I haven't had all good ones either. I have a problem with them giving me my credit and if I don't use it in the time frame they say, I lose it. I also located another site that I am trying out now,(https://aladyschoice.com) I hope I have a better experience with them since I have a shoe fetish out of this world. Shoe dazzle received a lot of business from me, but the wait time to get a response for a problem is way too much.

Got caught up in vip service which means they charge you 9.99 every month and credit your account with it which isnt horrible but the promise of vip service sucks. I ordered a pair of earrings which came in broken sent 2 emails which were promised to be answered within 48 hour s neither were answered called vip line was on hold 15 minutes not my idea of vip. Had to take earrings myself to fed ex buy an envelope and print package label. Not my idea of vip service. And not for cheap 10.00 earrings don't go there.

I have online shopped on many different websites and shoedazzle is single handedly the worst customer service I have ever dealt with for one simple reason: THERE IS NO CUSTOMER SERVICE. I bought shoes off their website May 15th and got them May 21 which isn't bad at all. Also, I read the return and shipping policies before buying the shoes so I did not make any mistakes. However, I tried on the shoes and they were just too tight so I put a return in for the next size and sent it out the 29th. I tracked it for days and it didn't get to their location till June 10th. By that time the shoes I had wanted on the site were sold out. I was annoyed that it took so long to be returned and that because I put in a return request earlier that the shoes in my requested size weren't set aside. Shoedazzle "client services" sent me emails notifying me that the shoes were sold out and that they would give me my credit on the website because you cannot receive your money back. However on the website it says I only have $10 in credit when I spent over $32 on the shoes I DON'T HAVE. I have called on several different occasions, even selecting all the different options on the phone menu, and emailed client services and have still received a response or answer. I have waited on hold for over two hours and filed a dispute with the company through my credit card company. Don't use this website because it brings too many headaches that are not worth any nice pair of shoes!

What did I expect from anything that a Kardashian touches. They are horribly mis-sized. When I called customer service, the representative told me that "clients from Canada should call in before ordering so one of the girls in the office can tell you how a particular shoe fits". Yeah, that's normal. Everyone always calls customer service before they order to make sure the items are true to size. Really? A Canadian woman's size 7 feet are different than an American woman's size 7 feet how? One pair I ordered fit my niece, who takes a size 11. The other pair were so small, I couldn't find an adult that they would fit, and with a 4 inch heel they were totally inappropriate for a teenager. With the hefty return fee of $14.95, I let my niece have the too big pair, and donated the other pair to Goodwill.

If I could give this site zero stars I would! I ordered a pair or shoes from them on 5/1/2013 and received them on 5/9 which I thought was great. Unfortunately the strap on the left sandal was about 2 inches too long! So I printed out an exchange form and sent it back out the same day. It is now 5/28 and havent gotten my shoes back yet. I have emailed them several times and am currently sitting on hold (for an hour now) waiting to talk to someone! Will NEVER order anything from them again!

I believe this shopping site does manipulate their customers into a monthly membership. I was introduced to this site by accident due to my bf letting his relative purchase shoes with my credit card. That inside drama taken care of privatly aside, Shoe Dazzle does charge the credit card on the account monthly, even if no purchase that month was decided. I'm sure this disclosure was brought up in a way that would confuse the consumer. I have no idea since the only way I knew about this company was through a investigation of faulty credit card transactions on my account. I believe Shoe Dazzle does conduct tactics to a younger market to manipulate them Into a monthly membership they are unaware of. This company charges their customers a fee every month even if they didn't make a monthly purchase. I understand how memberships work and monthly fees that could be included. However, I believe Their tactics for payment could be misleading due to their multiple complaints and confusion towards their monthly fees.(even without a monthly purchase). I understand the term " read between the lines", however, if misunderstanding happens frequently by the consumer it is considered "hidden fees" or "fraud"...

It's too hard to get to the site to buy a pair of shoes. WHO EVER CAME UP WITH THESE SHOWROOMS AND STYLIST-----THAT'S FOR UPSCALE SHOPPING AND PERSONAL SHOPPING---TIME IS MONEY... All I wanted to do was buy a pair of shoes and I had to register remember yet another password... What's the secret to buying a pair of $39 shoes. Table this and get back to the drawing board with some better marketing ideas. Some people have a life and all they want to do is shop on line when it's convenient. It should not take a half hour to buy a pair of shoes...

This is the absolute worst experience I have ever had with a company & I strongly encourage you to stay away. Their customer service is horrible and I have never been so mistreated by a company.

Upon ordering my shoes I saw that they were made from really cheap material and not what they seemed. So, I went to send them back free of shipping charges like they advertised. Not free! They charged my a re-stocking fee that I was not made aware of prior to my purchase. When I called and complained they were very rude and then I asked to speak to a manager. The manager not only didn't care about his rude employee but made the following comments "Of course we are not going to advertise that we charge a re-stocking fee under free return shipping, people wouldn't buy as much." He also said, "Mostly people don't notice always so it's not a concern for us." He wouldn't help me or let me talk to anyone higher up in the company and refused a refund for the re-stocking fee. Also, I returned my purchase weeks ago and have yet to be credited anything at all.

I have purchased several pair of shoes from this site and I have nothing but good things to say about the service and the shoes. I love the shoes and the customer service was always nice to me. To top it off, I like the cute box the shoes come in. It pulls out like a drawer, so they are great for stacking.

Now I must say; I don't like the fact that the prices have gone up tremendously! If I'm going to pay the prices they're asking, I have to try the shoe on; especially since they have a restocking fee of $5.95 a pair. I haven't made any purchases lately because the prices have almost doubled. So now I'm back at DSW for my pumps.

Cheapo, hoochie shoes. All synthetic and poorly made. And now they raised their prices and went back to the subscription model, its $19.95 per month! You can get onto some "elite" list, with items supposedly curated by Rachel Zoe, which is certainly a step up from the mall/stripper look of the cheezy Kim Kardashian, but as many have noted, you can find similar styles on many other websites. Even Zappos has better shoes than these. I bought a bag that was pretty nice, it looks way more expensive than it was, but after about two months it has completely lost its shape, I have to sculpt it every day or it looks embarrassing. Advice to Kim K.: get it together and sell some stylish, well-made vegan shoes, people would flock to that, there's definitely a need there. But Shoedazzle ain't it.

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My son purchased a pair of shoes for me for Xmas from this website, they were ok, but I noticed that the shoes were not of top quality and they were from the big,
"C" China. When I went to try the shoes on, one shoe fit and the other shoe was to small. I figured heck, for the cheap price of their shoes, you know the saying when purchasing something not of suck great quality.
"YOU GET WHAT YOU PAY FOR". Well anyway,
It was the thought that counted and it was a Xmas gift.