ShoedazzleReviews 8,177

As many others have stated these crooks basically auto enroll you
Without your permission into their "vip" program... even though i had cancelled many months ago and had said no to all their popups i check this last month my credit card bill and there it is the fat 39.95 charge so i immediately notified my credit card company and they will take care of the charge and have changed my cc #.
Do not shop here... even if you uncheck "I do not want to enroll" somehow they will enroll you. Customer service/live chat is horrible. They give you the run around and try to make it appear as nothing can be done and you are to sit there and burn money month per month even if you don't even want to shop there ever again.
DO NOT USE SHOP HERE. There are better options online and offline to buy shoes but not with these crooks. Even with the fake "reviews" on here they are at 2 stars that should tell you something right there.

I have been a VIP member of shoedazzle for years and have always been beyond pleased with my orders. I always get compliments on my shoes and I would always rave about how wonderful shoedazzle was.
I AM NO LONGER A MEMBER OF SHOEDAZZLE AND I WILL NEVER SHOP THERE AGAIN. I feel scammed and cheated. I was being charged $9.95 on a monthly bases to be a VIP Classic member and I was completely okay with that. The $9.95 would go in to my account and I would get to spend it on anything on the website. I noticed that shoedazzle was charging me $39.95 a month now. I called and, apparently, shoedazzle had 'bumped me up' to a VIP Elite member. I never asked for this but I was told that the box was pre-checked for me. Great... thanks? NO THANKS! I called to let them know I did not want to be a VIP Elite for $40/month and please put me back to VIP Classic. She actually told me the computer wouldn't allow it. Bull Crap! All things are reversible. Basically, I had to pay $40/month or cancel my account. CANCELLED.

I live in Canada... and I haven't had to pay COD or any extra charges beyond a small shipping fee. I like the products they carry I find they're usually ahead of trends... I have a necklace like Caroline on Two Broke Girls and that was before the show started (I've been a member for ages). Service is decent and I only had one issue with a pair of shoes that were shipped with a small rub mark on them (am sure this happened during shipping). They gave me a store credit that I plan to buy some summer sandals with. I love that they're coming out with more designs that are either flats or low heels as I'm on my feet all day and unable to wear heels because of it.

Reading these old bad reviews have me so confused. I've been a member of ShoeDazzle since August 2012 and became a VIP member in February 2013. I've ordered countless shoes and several accessories from them and have never had ANY issues whatsoever. Some had a shoedazzle label, but many, especially more recently, have other designer labels on them. The quality is great.

If I had to complain about anything it would be that most of the time the shoes I want are sold out in my size-- but that's probably because I only shop clearance styles, so of course I can't expect them to still have a high stock on those.

LOVE THIS SITE.

This is my third time ordering shoes from ShoeDazzle. This past order I decided to order three pairs of shoes. The company, OnTrac they use to ship your orders have LOST my package. I have heard MANY horrible things about this company and I am MORE than disatisfied with them as well as ShoeDazzle for choosing such an unreliable shipping company. I will be cancelling my membership and going back to JustFab, sadly because of this.

If I could rate this site with NO STARS, I would. Worst service ever. Dont order these cheap shoes. Not worth it and certainly not worth the 39.99 monthly scam they automatically sign you up for. I was simply requesting an address change for shipping 30 minutes after I submitted my order online and was told the order had already been processed for shipping so I could not make any changes.
Bull$#*!! Huge inconvenience. And this was after being on hold for 30 whole minutes. I cancelled my service with them immediately. NEVR AGAIN.

Everything was good in the beginning. I was actually a member for a couple of years. Customer service has gone downhill. They sent me a promo for a black Friday sale. I decided to use the offer. The discount did not show in cart. I waited til they opened and called and stayed on hold for a very long time and then was told I was wrong there was no special. I argued about this for a while. I was on the phone with customer service for a VERY long time. Finally I was told that that was indeed the special, but it just ended at 12 so too bad (?). I decided to cancel my "VIP" membership. I was told my unspent money would be credited back to my card. It wasn't. I was charged again a few weeks later. They did take back my "style points" which are a frequent shopper program. I emailed too to no avail. I tried the live chat. I got stupid responses like, "if you would like to check your status please go to your account details on the website." That was not helpful. I was told that to cancel I had to call. I called again. I told the CSR the entire situation. She said, "Unfortunately I can't do anything about that. If you would like to cancel your membership I will help you with that. Is there anything else I can do for you today?" I said yes, I would like an apology. This is unacceptable to treat your clients this way. She finally apologized and claimed to cancel my membership. We will see. This site will not last if this is the way they treat customers.

I ordered ankle boots for my daughter who lives in Paris France. They looked very nice, stylish but still not something that would go out of style. I even ordered a second pair in another color. When she came to visit for Christmas she tried them on and liked them so she returned to Paris with them. Today was the first day she used them. She emailed me that the zipper on the back of the boot kept on slipping open all the time and the boot falling off foot. When she stepped out of the building one step to the street the zipper opened and also heel fell off the boot, she fell literally on her face on the street. So she limped on the corner where there was a shoe repair store, in 10 minutes they reattached the heel and she paid 10 euros for that, about 14 in dollars. After I researched the net I saw the same had happened to several other customers. I called ShoeDazzle and explained what had happened. The only thing they said was they would exchange the item, allowing 45 days. My daughter is very busy business executive in an international company and does not even have chances or running to post office, wait on line, in addition to the trouble she already had. I was also told that she should not have had the boot repaired. I asked if they expected her to limp around the office another 10 hours in business meetings with a missing heel? I explained that the boot is a safety issue for other customers and wanted to talk to a manager. I was told that was not possible, having every excuse not allow that, like being short of staff, etc. etc. In all I was on hold on the phone over one hour, never being allowed to talk to any supervisor. After I explained that my daughter works in one of the worlds largest law firms I was put again on hold and upon the girl returning the most I was told that if I demanded they could pay for the boot repair the 10 euros and also I could return both boots for refund. To mail the boots to USA would cost already the price of a pair, around $50, go through the trouble was not worth it. I only wanted them to be warned about the danger of the design. The girl was very rude and explained to me that she was able to give me all info and there was nothing else to do. A rude girl most likely uneducated just punching return numbers to computer... I would want to warn anybody for using this site, the quality is poor, the customer service is the absolute WORST I have ever experienced! Save your money, trouble and aggravation and use sites like Zappos, onlineshoes.com or amazon that have given excellent service.

A lot of people complain about how the website automatically signed them up for the VIP membership. That is a lie, when ordering a pair you have to pay attention because it does have the box checked for the VIP membership showing that you get the bonus discount on your first pair. All you have to do is uncheck the box saying you don't want the VIP membership. It is NOT hard to pay attention, customers should be paying close attention anyways when purchasing ANYTHING on-line. I have ordered shoes from Shoedazzle and although I wish there was better package tracking, I am overall satisfied with my purchases.