ShoedazzleReviews 8,177

Shoe dazzle stole, yes, STOLE $119.85 out of my account & every time I call I get told that I'll receive my refund in 5 - 7 days. On May 30th they charged my card $39.95 three times in a row! So I called immediately, 1st customer set. Rep. Said I'd have a refund so I called back yesterday & was told the same thing again! $119.85 for NOTHING AT ALL. Such a shame they have to steal money right out from under people. It really sucks for me I'm a single mother of 2 boys, so shoe dazzle basically stole half of my sons grocery money. Way to go! Truly PATHETIC! Signed, Jodie M. Busson- Ohio.

My first few years with shoe dazzle was an amicable experience. Not anymore. Shoedazzle RIPPED ME OFF for upwards of $100. I literally had to report them to my credit card company because they wouldn't cancel my subscription. This company is the dumps. They are so cheap that the shipping provider they use to Canada charges more in duties and tarriffs than the shoes actually cost. Its free shipping to the state's... less than 100 miles from me... I DO NOT RECOMMEND!

STAY AWAY. Don't get suckered in by the coupon. This company will rip you off!

I ordered a pair of shoes with a coupon and when I received them, the quality was VERY much lacking.

Why do they send you a pair of shoes every month? Because, that's about how long they'll last.

That said, upon receiving the shoes, I cancelled my account. Almost immediately. I had to spend a half an hour on the phone with a gentleman who repeatedly tried to sell me the service. Over and over again, he let me know what I'd be missing out on. I refused, and told him I wanted it canceled. I even verified at the end of the call that it was canceled. He assured me it was.

So, yeah. I didn't receive anymore shoes. But that didn't stop them from billing me. EVERY month I was billed $39.95, and when I called to get the situation remedied, I'd get the run around. I'd receive assurance it was canceled, but then. The next month. Another charge. And another. And another. Each time I called, I was promised the billing would stop and I'd be refunded.

I finally gave up that merry-go-round and called my bank to stop and reverse the charges. Hey, at least someone was looking out for me, because SHOEDAZZLE certainly wasn't.

AVOID. SCAM. RIP-OFF. STAY AWAY.

Shoedazzle has some of the worst customer service I have had the displeasure of experiencing. And when you live in Los Angeles, that is saying something! At first I ordered and was pretty pleased with the boots I received. The second time I ordered, however, was a complete disaster. The three pair of strappy sandals I ordered all looked cheap and plastic-like. I returned them according to their guidelines and attempted to re-order replacement shoes, but they never credited my account... even after 8 calls over 6 weeks. Finally, I wanted just a refund to my card. I have made 17 phone calls over 2 and 1/2 months, and it still hasn't happened. AVOID THIS COMPANY LIKE THE PLAGUE!

At first I never had a bad experience with shoedazzle, this time I did. I ordered a pair of shoes about a month ago and received the wrong size, I had to return the shoes and wait another 2 weeks to receive the correct size. I just received my order today only to realize that they sent me the wrong size again. I called them and all they said was that they will send me the correct size and offered 20% off my next time, the same that was offered the first time they sent me the wrong size of the same shoe. I asked the representative if there's a way to expedite the shipping as it was not my fault that you sent the wrong size twice and now you're making me wait another 2 weeks for the correct size. They claimed there's no way their system will let them expedite the shipping. It's ridiculous that I'm the one having to pay for your mistakes. I canceled my membership

I smelt a ripoff when I saw this membership crap, but I took the bait, and I got away with it. HAHA I got an email for a 10$ credit plus the discounts for VIP and first time customer. Called them at the crack o dawn to cancel. Paid 4.98 for a 30$ pair of shoes. The representative on the phone was hassling me not to cancel but I wasn't falling for it I even heard the dip in her voice when she saw that I already made a purchase. Even if the shoes are crap, it was only five bucks. I'll be keeping a weary eye on my bank account for the next few weeks though. Hope it was worth it.

I read all of the disclaimers and everything when I signed up. I wasn't ever told that I would be charged $40 a month to be a member of a website. I saw the charge in my account and immediately had them close my account and refund my money. I contacted them and they said "oh we send email notifications to you about skipping the monthly payment", I never received any email about that. I opened my account in January and didn't get any sort of charge until now and it is April. I also looked at my billing info and somehow they got a hold of a new billing method that I didn't put into my account. How in the hell can they get that info without you giving it to them. This website is bs and it's just a scam. Stay the hell away from it otherwise you will pay for it!

Shoedazzle has a policy to unsubscribe which is really crossing the line. First, you have to login to an account, that possibly you have not used in a year. I never ordered shoes as they looked so cheap. However, to even look at the shoes on the site, one must have an account established. In order to unsubscribe from their emails, one must log and go through a process where you have to change your email preferences. WHAT? No one does that, you just click on unsubscribe. What a scam! Glad I NEVER purchased those cheap looking shoes. Go to 6PM.com and get a better quality selection and no weird account stuff.

SHOE DAZZLE IS A SCAM. THEY WILL CHARGE YOUR CARD 40 BUCKS A MONTH JUST TO BE A MEMBER OF THEIR SITE. ALSO I ORDERED A FEW PAIR OF SHOES AND ONLY RECEIVED ONE PAIR. THEY NEVER HAVE SIZES AND THEY TAKE FOREVER TO GIVE YOU A REFUND IF THEY REFUND YOUR MONEY AT ALL. STAY AWAY FROM SHOE DAZZLE. WHO WANTS TO PAY 40 BUCKS A MONTH TO BE APART OF A WEBSITE THAT'S MORE THAN A YMCA MEMBERSHIP. WHY DO YOU NEED TO PAY THEM TO ORDER FROM THEIR WEBSITE. THEY ARE WAY TO THIRSTY. ORDER FROM A REAL SHOE PLACE LIKE BEBE OR STEVE MADDEN, MACYS ETC.

I was a member of Shoedazzle for couple of years and I was more-less happy with their products. Also, I was pretty satisfied with the ways they handled all of my issues in the past, they were always very friendly and helpful. BUT their policies are the worst I have ever seen. This is the reason why I eventually cancelled my membership. During my last purchase, after I placed the order I realized that it is going to the veeery wrong address. I contacted their customer service through the live chat and they told me that the ONLY way to resolve this is to call them directly (which I find already annoying). So I called them immediately (within 5 minutes of placing an order). To sum it up, I was shocked to learn that there is absolutely no possibility to change the shipping address or to cancel the order. (Meaning, the package will be delivered to the wrong address and somebody will be very happy with my shoes and there was nothing I could do about it.) By this point I got frustrated and asked to talk to the supervisor. I was lucky that a customer service representative got creative and gave me an idea to contact FedEx once I receive tracking number and redirect the package. What a lousy policy!

CONSUMERS BE WARNED I REPEAT BE WARNED DO SHOP WITH SHOE DAZZLE THEY WILL ROB YOU BLIND THEY KEPT CHARGING ME FOR VIP FEES THAT I NEVER AGREED TO THAN WHEN I CALLED CUSTOMER SERVICE THEY TOLD ME THERE WAS NOTHING THEY CAN SO BASICALLY THEY STOLED MY MONEY... STABED ME IN THE BACK WHILE SMILING IN MY FACE I HOPE SOME ONE BRINGS THIS COMPANY DOWN SO THEY WILL BE FORCED TO STOP ROBBING CONSUMERS FOR THERE HARD EARNED MONEY WE SHOULD ALL GET TOGETHER AN SUE THE BASTRUDS... THEY ARE VERY BOLD PLAYING WITH PEOPLES MONEY I WOULD BE WORRIED IF I WERE THE OWNER OF THAT COMPANY

Seriously I have to choose a star? They're not even worthy of a star. DO NOT DO NOT DO NOT EVER SHOP ON THIS SITE! It's deceiving because you think you're getting really cute shoes/acccessories for an affordable price but all you end up getting is annoyed, irritated, and ripped off. I ordered 2 pairs of boots recently which ended up being $40 all together my first time purchasing something from this site. When I received them over a week later, only one pair of the boots were the correct size and the other size wayyy too big. I wear a size 7 and got a size 11. I then looked at my order history to make sure it wasn't an error on my end but it wasn't, it was their fault. I then had to ship it back to them which took another week and now I am waiting to receive the boots again in hopes they will be the correct size this time. It has now been almost 3 weeks since my purchase. It has been a complete pain in my $#*! and to make matters worse they have the most unprofessional and least helpful customer service I have ever dealt with. Because I received the wrong size and I had to ship them back they gave me a store credit which I applied to the boots that I originally ordered but were the wrong size so I reordered them again. I was charged for doing so not applying my store credit. So now I have been charged double ($80) and I only have one pair of boots in my possession. The whole thing has been a complete headache. Also, they didn't have my email inputted in their system correctly because apparently they don't know how to spell "outlook" correctly. THEY ARE UNPROFESSIONAL AND SCAMMERS. Please don't go down this awful road like I did. I now have to change my card because I'm in fear they will try to charge me again.

The WORST customer service I have ever dealt with and the product is crappy on top of it. I cancelled my membership over a year ago because the shoes were crappy quality. I decided to give them another shot. My address update failed so they mailed my order to the wrong address. The argued with me for 2 weeks that it had been delivered when in fact it was shipped back to them. They finally resent me a replacement order, only to screw that one up as well and again send it to the old address. During all of this they claim there is never a supervisor I can talk to. I finally spoke to a supervisor tonight, a MONTH after my order and he says he will ship out a new order, for a THIRD time! He apologized but never offered a credit or a refund or anything as of course I was charged. SO a month later and I see do not have my shoes and I am not sure if I ever will

Just wanted to buy a cute pair of shoes someone posted on Instagram. HUGE MISTAKE! When you check out you apparently click on terms and conditions that allows them to charge your credit card $39.95 per month. I went onto the website to find out what was going on, logged into my account, which read my account balance was $0, AFTER they took $159 out of my account.
Tried online chat and they just rudely kept repeating I need to call the customer service number. Then WHY does online customer service exist? Just to direct me to a phone number? Called the number, got through verifying myself, only to be disconnected.
Called again, re-verified myself and was told there were no supervisors available (how convenient). I told them I would wait until one was free, after 10 minutes they came back on and said there wasn't a possibility I could speak to one right now. He said he could only refund the last charge. I explained that their subversive ways of doing business and my account no showing any of my money posted to my account was so underhanded and slimy that I wanted all of my money back and they would get a scathing review on every website I could find. When I mentioned a bad review, they suddenly could refund two months.
These people are thieves and not to be trusted. I hate that I fell for this and didn't catch it sooner. Unfortunately I have to spend the remaining $79.00 they stole from me. It makes me sick to think of them getting ANY of my money.

Shoedazzle gives very poor customer service. I had my account canceled when I found out that they were charging me monthly for a VIP account that I didn't even ask for. Thanks to this they over drafted my bank account and when I went to claim this they didn't do anything about it. I tried using my the credit I had with them, they charged another account of mine and my purchases still haven't arrived and it's been a month. Horrible website! DON'T BUY HERE!

ShoeDazzle gives poor customer service I had a package to come back and I ask the lady if she could update the address in a system she told me she could but she had to do as ex change but she did it as a return( poor listening skills). Secondly I asked her what about my current order she said well you have to wait for them to send it to you return it back to us... then call us back and then we will return your item back to you.( what) she refused to allow me to speak to a manager and hung up the phone. I called back only to get someone who is just as customer friendly as the last one (I'm being sarcastic) After speaking to a manager and she tells me unfortunately there's nothing she can do and it's going to take 5 to 7 business days before I can receive t my money back. ShoeDazzle does have beautiful items but there customer service is in need of a make over.
After I receive my second order I will be canceling my membership. If there's a sense of urgency to take my money... they should have that same since of urgency to resolve / address my issues and not be nonchalant about it

I decided that I was going to cancel my VIP membership. It was becoming too expensive. I had a $20 credit, of money they took from me, and it randomly disappeared. They did not inform me when I was canceling that it would expire as soon as it did. I also was pressured to not cancel and to upgrade to VIP elite and they did not listen to me when I said no multiple times. They also only said "sorry" when I found out they stole my money. They also have HORRIBLE customer service. I will be canceling my membership. This shoedazzle is not worth it.