Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shoebacca

Shoebacca

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Shoebacca?
grey stargrey stargrey stargrey stargrey star

Shoebacca Reviews Summary

Shoebacca has a rating of 3.8 stars from 7,459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery and customer service. Shoebacca ranks 4th among Shoes sites.

service
772
value
1,632
shipping
1,637
quality
5,943
This company does not typically respond to reviews

Instant Feedback

32,764 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow billy U.
Unfollow billy U.
Share Review
Report Review

Wrong color of shoes
May 13, 2022

I did not get the right color of shoes. It was grey bi ordered black and red.

Date of experience: May 13, 2022
Washington
1 review
0 helpful votes
Follow Jasmine V.
Unfollow Jasmine V.
Share Review
Report Review

Lace up sweaters
May 13, 2022

Fit great and looks very nice very satisfied with purchase

Date of experience: May 13, 2022
Massachusetts
1 review
0 helpful votes
Follow Randall A.
Unfollow Randall A.
Share Review
Report Review

Sneakers
May 13, 2022

Good customer service everything I ordered was on time

Date of experience: May 13, 2022
Pennsylvania
1 review
0 helpful votes
Follow Nicole C.
Unfollow Nicole C.
Share Review
Report Review

I abruptly found out my 7 year old's school shoes were too small and needed them in a hurry as she has uniform requirements. The order came quickly with the quality product that I ordered.

Date of experience: May 13, 2022
New York
1 review
0 helpful votes
Follow Manuel L.
Unfollow Manuel L.
Share Review
Report Review

Los Productos de Shoebacca son de excelente calidad

Date of experience: May 13, 2022
Wisconsin
1 review
0 helpful votes
Follow Tina P.
Unfollow Tina P.
Share Review
Report Review

Customer service top notch!
May 13, 2022

Had to return a pair of shoes and it was easy, refund showed up in a timely manner. Dealing with customer service via e-mail was a breeze.

Date of experience: May 13, 2022
Gina G. Shoebacca Rep
over a year old

Great news! Thanks for your business Tina.

Oregon
1 review
0 helpful votes
Follow Janet R.
Unfollow Janet R.
Share Review
Report Review

My Experience
May 13, 2022

My purchase arrived quickly within two days. I appreciated that the purchase was accurate & there were not any errors in packaging.

Date of experience: May 13, 2022
Florida
1 review
0 helpful votes
Follow Thomas O.
Unfollow Thomas O.
Share Review
Report Review

Great product speedy delivery
May 13, 2022

Quick delivery and my son loves his football cleats!

Date of experience: May 13, 2022
Texas
1 review
0 helpful votes
Follow Conner Y.
Unfollow Conner Y.
Share Review
Report Review

Fast shipping and cute shoes.
May 13, 2022

Fast shipping and cute shoes at a great price thanks!

Date of experience: May 13, 2022
Massachusetts
1 review
0 helpful votes
Follow Marilyn Q.
Unfollow Marilyn Q.
Share Review
Report Review

Only when i asked why did i receive an email stating the last pair was sold before my order went through. Horrible customer service from a company that i now consider NOT credible.

Date of experience: May 13, 2022
Tennessee
1 review
0 helpful votes
Follow richard V.
Unfollow richard V.
Share Review
Report Review

Return policy is garbage
May 13, 2022

Shipping was quick, but charging for returns based on poor fit is lousy. Shoes vary widely in how they fit. If you're going to sell shoes online you need to accept that sometimes customers will need to return them.

Date of experience: May 12, 2022
Massachusetts
1 review
0 helpful votes
Follow Jon B.
Unfollow Jon B.
Share Review
Report Review

Unique pair of sneakers at a much better price than other sites and ultra fast delivery. Very. Very happy I ordered through Shoebacca.

Date of experience: May 12, 2022
Massachusetts
1 review
0 helpful votes
Follow Susan O.
Unfollow Susan O.
Share Review
Report Review

Satisfied Customer
May 13, 2022

Excellent customer service! My return was so easy. Prices were great!

Date of experience: May 12, 2022
Gina G. Shoebacca Rep
over a year old

Thank you Susan!

Hawaii
1 review
0 helpful votes
Follow Valerie T.
Unfollow Valerie T.
Share Review
Report Review

Communication on shipping
May 13, 2022

I did not receive any text or email when my order was shipped out, which I was told that I will be notified when my order was shipped so I could track it. I have waited and waited and got no text or email.

Date of experience: May 12, 2022
Missouri
2 reviews
0 helpful votes
Follow Scott J.
Unfollow Scott J.
Share Review
Report Review

Wrong product and wrong sizes
May 12, 2022

I ordered 3 Rivers End dress shirts, 2 XL and one Large... I got one XL shirt, (correct) and one Medium fleece hoodie (incorrect) no big deal, and one large shirt (so I thought) I had time to reorder the XL shirt, but I was getting the Large shirt out of the bag that says L for large, and the shirt is actually a Small. With no time to reorder for my wedding on Saturday.

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
Follow Laura L.
Unfollow Laura L.
Share Review
Report Review

Shoe Return
May 12, 2022

Your return policy is amazing. Everything is quick and easy. I had to call your customer service because I was having issues printing label and she was very courteous, professional and so helpful. I will be shopping with you in the future very soon!

Date of experience: May 12, 2022
Arizona
1 review
0 helpful votes
Follow Terry Z.
Unfollow Terry Z.
Share Review
Report Review

Recommended
May 12, 2022

Great selection, fast shipping! The North Face tennis shoes fit perfect.

Date of experience: May 12, 2022
Iowa
1 review
0 helpful votes
Follow Wayne H.
Unfollow Wayne H.
Share Review
Report Review

Slippers
May 12, 2022

Delivery was prompt, BearClaw slippers arrived in great condition, but I should've ordered one size larger. Will likely be OK after stored a while with shoe horns inside. Your price was very satisfactory

Delivery person ignored plainly seen and read sign, "Go to back deck, please". Walking to the back deck causes only 3 additional steps.

Date of experience: May 12, 2022
South Carolina
1 review
0 helpful votes
Follow Douglas J.
Unfollow Douglas J.
Share Review
Report Review

Walks to remember
May 12, 2022

The deck shoes I received as a birthday gift are awesome. The fit is perfect, the style is great, and they look good sporting them. Had alot of compliments and told them about Shoebaca. I will be back to make purchases. The color of them set them off.

Date of experience: May 12, 2022
Finland
1 review
1 helpful vote
Follow Percy H.
Unfollow Percy H.
Share Review
Report Review

Good quality
May 12, 2022

The shoes are of good quality and the prices are very affordable for me, I am satisfied with my purchases in your store, thanks for the help with the order

Date of experience: May 12, 2022

From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.


shoebacca.com
Founded in 2002
Irving, TX, United States
+38
See all photos