ShoebaccaReviews 7,459

I was helped by Susy Wilson. She was so helpful and professional. She helped me return what i purchased and find what i needed.

I had an issue return an item that I had purchased a while back. I called customer service and got connected with Susy, she had a great attitude while helping me. I was frustrated at the time, but she was able to help me get the item returned and that really eased my mind. Even though the item was not for me the service provided here was excellent.

She was so helpful and understanding!

Thank you Amber! She helped me with order information and finding the right item for my next purchase!

Keep up the great work!

I needed help with an order online. I had the pleasure of connecting with Carla. She was very polite and knowlagable she walked me through the whole process she was patient and I liked that, Great Customer service!

Amanda was simply, incredibly great in her helpfulness with my return. Expected some resistance but instead got great service. If she represents ShoeBacca's commitment to customer satisfaction I will certainly be a return customer.
Thank you Amanda

I love the service that Carla has. Great customer service. She's very nice and patient. SHE GETS THE JOB DONE!

I spoke with a representative named Carla and she was great. She assured me that my order will be returned and she kept her word. 100% the BEST customer service I EVER experienced

Got my shoes today. Didn't have any problems. Ordered Monday got them the following Monday with their free shipping... will be doing my xmas shopping on this site...

Hush puppies spaniel pump shoes, quality is very nice but size is abnormal. I bought regular size 7, it fit me like 8. I have to return it.

I incorrectly entered my email so didn't receive a purchase confirmation. Amber was very helpful and corrected the problem. Also, my shoes have already shipped!

Carla was really helpful. She worked out shipping back shoes purchased and provided a shipping label. Great customer service. Will definitely shop here again.

The customer service as great and they are very professional the worked really fast to help me out. This was a great experience I would recommend to my family and friends and I would also be happy to use their services again Thank you

Ordered shoes with debit on 17th, received shoes shortly thereafter, and charged for shoes on 27th

So, I kept making charges to my account thinking that the calculation error was mine Instead I'm blindsided by Shoebacca with my purchase and overdrawn by over 100$ because of this plus fees

Although the wait was long, someone was able to help with my return efficiently. The name of the representative was Carla and she was very helpful. Thank you!

I was about ready to give up on Shoebacca. But, I received wonderful customer service from Carlos Rabago. He helped me correct a problem. I ended up ordering another pair of shoes and again received wonderful customer service from Carlos. He told me what he was going to do to help me and he followed through.

I must say I hate shoebacca, not only did I not receive my shoes I never got one penny back on a $72.00 transaction so unprofessional...(please do yourself a favor and don't buy anything from this site) and the only reason I'm rating this is because it's making me. Because I would give them a -100 poor, they suck, don't waste ur money