I ordered a E gift card for my niece. She never received it. I contacted the support team. They said they would escalate it and respond with 24 hrs. No response. Her birthday has now come and gone and I am out of $100 and still have to buy another gift. I will not use them again.

I'm revising my review. My initial review talked about the horrible customer service and I stand by that with the first person I dealt with. I later received an apology email for that person's behavior and was offered a full refund and I did receive the refund. I appreciate them realizing that they were wrong and making it right.

The dress quality was good the size was perfect and proper fit. Overall I loved it.
Only thing is shipping takes very long.

Awful avoid. They send really poor quality and ridiculously cheap and undersized clothes. Received crumpled in a bag which was too small for the 5 items in. So small that the XL size I ordered as a size 12 didn't even fit my 14 Yr daughter who is a size 6.
Bad customer service, bad quality and removed my review from trust pilot as claimed it was fraud, hahaha. Joke

Everytime l give them a bad review it says denied, meaning they somehow control
The reviews going up directly on their site and l feel this is soooooo mis-leading for people. No wonder most of their reviews are good coz they dont approve the bad ones. And they have a crazy return policy:-(

After doing business with Shein and getting lingere with a waist that was 1/2 the normal size I got a notification from LifeLock that my email address and password were comprised and that the source was Shein. Do not use this international company.

Superunhappy with this company. I still need my money back. While I paid in euro's they return me the dollar currency.

Nothing bad to say about the quality of the clothes, mainly because none of them could be worn anyway.

I suggest if you are going to buy from shein, size up or check the measurements, so you that you don't have to deal with the hassle of returning items and getting new ones.

Neverrrrrrrr do a pre-paid order for these people or order anything from this site they are not legit. You won't be able to do a pick up or return. My 3556 rupees are gone with these people... been on phones millions of time, no one cares.

First, for the money you are paying the quality is good & a good value. Needed to return some items & did an online chat, gave them my order # & they emailed me a shipping label without a hassle or fuss. Very happy with the products I have kept & will continue to shop with them. They also have great incentives, combine that with ebates & Wiki and the prices are really great

So it was my 4th order which didn't go through. So frastrated. My 3500 rupees are stuck with them, they won't ship me my package neither would they cancel my order or return me my money, it's been long now. Sooooooooo pissedddddddddddddd... alomost every day I have schedule a call then they will call me 1 hour late and do nothing about my order. EEEEEEEERRRRRRRRRRRR!

Been trying for days to find a way to return 5 of fifteen items i ordered, worst site I have ever been on. No real people, no phone contact. Robot answers. I need help, finally was able to find a customer service today which seemed to be more responsive only to be disconnected. Even tho they have my phone # and email they didn; t bother to reconnect with me.

I did payment for a top and amount has been deducted from my account but I didn't get any confirmation email or message from the site... Totally fraud

There was measurement problem in the jacket which I placed order from shein and for return pickup they charging, why should I pay this pick up amount, none of the other giant website charges for this. Which is really very Unethical. Very very bad experience. Plz don't buy nd waste your money. Disgusting..

I didnt like the products because of the cheap quality, but after complaining and writing a bad review the customer service did his best to organise the refund on my account.

This brought a $12 item up to $18.98 for a $12 item. No other provider charges customers for insurance and shein does it without showing it or getting approval. They won't credit it even though unauthorized. $18.98 is 58% more than cost of item. Use amazon prime free shipping better deal. Shein shipping is $3.99 and insurance chg $2.99. $6.98 above item cost. For $12 item is a good buy. At $19 not so much.
BEWARE.

Return policy is the worst I have ever experienced. Their parcel labels for return can't be scanned in which means you eventually have to pay it yourself. They will only if you attach track and trace (13 euros) will pay you half of the cost. Insane serieuously. Never gonna order here. Still havent received my money back