I ordered three items, my package arrived really quick in less than a week. To my surprise I had received extra items not ordered. When I went Into my account my order history was gone! Missing. When I looked at my bank statement I was charged for all of them. I tried emailing them@ support shein.com, *******@shein.com, and non valid emails.! I kept getting email not found.
Phone numbers listed are not true numbers *******212, Facebook messenger is how I finally reached them. They sent a return label. I went to the post office and the lady at the counter told me it was not a valid return label. The numbers are incorrect. To contact the store again so they can send a valid return label.
This is FRAUD!
They delay the process so the 40 day return window passes!
I am upset because an order that was originally $42.00-3 items ordered... my bank statement stated 179.79! Say what! And now I can't seem to get a correct label to return these items and receive a full refund!

EXTREMELY UPSET!

Make sure you check the reviews before buying it. 99/100 their clothes are too small, too big or just awful quality. My order was supposed to come 3 days afterwards, now its been a week so, yeahhhh. Be warned Shein takes a very long time but if you see clothes that have good reviews then its like a gamble, you either get something meh or you get something trash.

Also it costs too much to send it back so your forced to keep it or trash it really.

I had an absolutely terrible experience with this company... my package arrived with two missing items and two items that weren't at all what I ordered... the sizing is completely wrong. I have been trying to send back the clothes that didn't fit for over a month now and it kinda feels like they're trying to drag out the process so they don't have to refund me the money... all of the material was horribly cheap feeling/looking and nothing looked anything like I ordered. The "customer service" is 100% run by bots as they don't actually answer the questions you ask... horrible horrible experience. I was so excited to get my order and am SO disappointed

I have ordered from SHEIN a couple of times and the first time, I at least got the correct items although many of them did not match the pictures provided on the website and most of them weren't good quality. This last order that I placed was just a skirt and a dress and a week later a pair of pants was delivered to me. Normally this would not be a big deal - you'd call their customer service hotline and they would send you the items that you ordered. Unfortunately SHEIN does not have a customer service hotline. They have a chat room that provides you with prerecorded responses and cannot actually help you with anything.

This website will not take any of my credit cards because I only bought $20 worth of merchandise. As a result, I couldn't actually buy what was in my cart. This site is a complete scam and even blocked my IP address after I complained. The live chat kept telling me to "wait 5 minutes" for an email to complete my purchase, and the email never came. I recommend Zaful, their items are just as good if not better than Shein, and you can actually buy their items! I found the same items I needed on Zaful for cheaper.

Please don't trust this website. The product quality is not good like chinese quality and not suitable for Indian Climate. Only random products will turn out good. Most of the products are not as per the pic displayed. They don't adhere to their policies. The return pick up charge is 65 and they have charged 130 inr. Their support team is bunch of morons. Earlier they use to work for ratings. Now as the company is receiving response they have started cheating. Please dont trust on sweet reviews been published by other consumers in this platform. Please check the image of live ticket. This website should be banned in India.

Such a pathetic website. I had such an awful experience with SHEIN. I ordered 2 sweatshirts 3months back.And none of them had a great fit. I returned both.And they returned me only 1/3rd amount.
They say," we deduct all the ship
Ing charges, insurance charges, COD charges everything. Plus we have giving you refund of only 1 sweatshirt because we have not received the other one or whatever a wrong item. How do I proove them. I returned both of them.And frkm past three months I have been chasing them over meassages and reserving a call. But these people they dont call up.
So I call it a CHOR site.
Guys its a fake site. Dont buy from them. They are actually chors. Attaching the screenshot of their reply. 9

The support 1. Take a very long time to reply. 2. Are VERY unprofessional, have different opinions and probably have no common policy. I am sure that some of the girls working on the support have no idea on what they are talking about and also do not know the standard consumer rights. I ordered from Sweden where online shopping have fair rights, fast and good support and where the workers want to help the consumer if him/her received a defective object. I will never order from Shein, a lot of the clothes came broken and discoloured, and i know i would receive bad quality for that price - but i did not expect torn clothes.

I live in Canada and order an Outer and two blouses, all size medium. One of the medium blouse fit and the other blouse would'nt go through my head. Lets not even talk about the sleeve for the outer, it is medium but does not pass through my arm. I was asked to return the items at a cost to myself $28 dollars which I refused to pay for. They then asked me to pay for the return then submit a receipt for the cost of the return. It is two months later and I have no received a cent. Now I have to send a ticket to request an update on a site which malfunctions. This is my worst shopping experience ever. I would advise persons dont even bother, no matter how good the "photos' look. The fact that I cant receive my funds months later will have me label this site a scam.