ShareASale

I've had mixed results and have used this site with two different companies I worked for over the last few years. But one thing that was consistent both times was the amount of fraud. I had to spend quite a bit of time invalidating sales that weren't legit. The process to invalidate them was at least easy to do except you had to do them one at a time. My most recent problem with them is that my boss started a campaign with them before I came on to manage it. He added me as an authorized user and I had no problem logging in and making changes. However, due to the amount of fraud we decided to take the program offline temporarily and revamp it. I called support to make sure we did this properly. After it was said and done, I can't log in anymore and I'm the one who is trying to revamp the campaign. My boss's login is the only one that will work when its taken offline and when he logs in the system wants you to start a campaign from scratch. It isn't even showing the still active sales in order for us to verify them and invalidate them for fraud if necessary. And of course support never told me this would happen when I talked to them even though I explained our intentions.

I have been a faithful affiliate of Shareasale for nearly 9 months without a problem. Drove alot of quality leads and sales, spending all of my commissions on advertising for their merchants.

So today, I log into my account to verify my payment for the month. I notice that the payment was rejected and my account was limited without cause or warning. So, I call their company and Bethany, an extremely useless customer service rep, said she would create a ticket and would send it to the managers (who, mind you, aren't there, yet somehow remotely just got done cancelling my payment). I wait a few hours and go to log into my account, and low and behold - I can no longer log in! So, I call back, and again Bethany remembers me and states that they can do these things without cause or warning, and that these 'managers' would contact me.

No matter what the terms of service are, is it not a NORMAL business practice to contact the affiliate (or partner) to tell them something isn't right? I received no emails whatsoever, and STILL haven't heard a peep.

Also, this Bethany woman stated they do this to protect the merchant. Funny - alot of merchants would fail to exist without the efforts of affiliates. WE go out and promote for them, saving them advertising expense, time, and find their targeted sales.

I am owed in the neighborhood of $2,116.00 - which I am now going to have to litigate to get. Which, I will succeed in getting.

BEWARE of this company - Pepperjam is a better affiliate program that actually cares!