On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Meets the expectations for fit and comfort but straps are not adjustable.
Length was better then expected but short in crouch so not comfortable.
Thicker material than I've had before. I would prefer a bit more stretchability, but the items look exactly as pictured and will fit me even better in two seeks afte I lose another ten pounds.
Let us know if you think you need to have it exchanged, Barbara. We have so many styles you can check in our marketplace. Just slide us a DM through this link: http://m.me/shapermint
Bought the bra, it's not super comfortable but not uncomfortable either. Feels like a Walmart bra.
Well looked after, will shop again. Didn't think I would receive the service I got.
WOW! Were ecstatic knowing you had an awesome time with us, Diane! Keep spreading the love. Happy Holidays! ❤️
Very tight over chest area. And the bottom rolls up
Oh no! Don't worry, Sandra, we promise to make things right. We'll find the perfect for you and get you a FREE exchange for you. Just DM us through, http://m.me/shapermint.
These bras offer a medium support i would say. The one with thr clasp at the back is my favorite. I wear it A LOT! It's so comfy like I don't have a bra on. The everyday wireless v shaped one is a bit too small in the cups for me to wear it out of the house. However it is so comfy I put it on when I get ready for bed and I could even sleep in it in the summer.
Thanks for your detailed feedback, Christine. Were happy you loved how comfy your shaper bras. But, we want to make you the happiest and we offer a FREE exchange for your perfect so you can also wear them wherever you go. Send us a DM with your order details here: http://m.me/shapermint.❤️
The shaper fit fine when I initially wore it. It was very comfortable and the support was decent. However, after the first wash, the bottom seam came apart! Very disappointed because it had potential.
Oh no! We'd love to get this sorted out for you, Tashua! Let's send you a new one for free and we'll give you tips on proper shapewear care too. Send us a DM here with your order details: http://m.me/shapermint.
I ordered the wrong size bra, when I contacted Shapermint, they told me to keep it, and would send me the right size. They are so accommodating. Great customer service! Will be buying again & recommending to my friends & family!
I am always looking for comfortable compression garments to help my lymphedema and pelvic instability patients. Your product exceeded my expectations. I will be recommending it to many patients.
Thank you so much!
The Pelvic Whisperer
Awesome! We're thrilled that these shapewear can do more than shaping and smoothing, Elizabeth. Amazing how it can make your patients comfortable too. You can help us educate others and share this great news to everyone - be our next Brand ambassador! Sign up through this link: shpmint.com/ambassador.
I am not a big person and Large is a little tight on me. Does ride up after a few hours wear
Hi, Susan. Shapewear runs true to size based on your actual body measurement in inches. You're likely wearing the incorrect size hence the ride up. But don't worry, Our Fit Experts can help you get your perfect fit and get you a FREE exchange, DN us your order details here: http://m.me/shapermint.
Everything you want in a legging and more i will definitely be ordering again.
Hooray! Glad to hear you're a happy camper, Heather! Be our next Brand Ambassador and inspire other women to shape the Holidays - their own way! Sign up through this link: shpmint.com/ambassador. Hope this season finds you all wrapped up in happy!
They are very comfortable and keep me kept in! I love that they dont roll up on me.
Perfect! We knew you'd fall in love with them too, Eva! Join our Brand Ambassador Program and spread the love! Sigh up here: shpmint.com/ambassador.
I placed my first order but it was too small. When I went to exchange it I was told I could keep it and donate... I had no problem at all in doing this, Brianna was extremely helpful and now I'm just waiting for my order to arrive... I will definitely order more in the future,,
We're happy to be of help and thanks for the lovely feedback, Cheryl. We're a DM away on this link http://m.me/shapermint if you need us. Stay safe!
The product does what it advertised and is comfortable. I am pleased and will purchase more in the future.
I ordered camis the first time and loved them so much I went back and got a full body shaper and bra! Does exactly what the commercials say!
I have been looking for a bra that didn't dig into my underarms. These bras do that.
We love this, Vickie. Thanks for sharing your wonderful feedback. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador
Great help in resolving my issue. I appreciate the ease of communicating online.
Glad to be of help, Laura. We're a DM away if you need us. http://m.me/shapermint
Very good product --well made and fits well. Also very good customer service and return policy. Recommend to EVERYONE
We're over the moon hearing this, Barbara. We appreciate the feedback. Join our crew and be one of our Brand Ambassador. To sign up, just head on to this link: shpmint.com/ambassador
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yes to comfy! You know, Taibat. You'd be a perfect addition to our Brand Ambassador Crew! We'd be pleased to have you as one! Sign up here: https://shapermint.com/pages/ambassador