On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick shipping, love the bra. Very comfortable.
Will be ordering more.
It was really positive all around. Good product, good customer service. I definitely recommend.
I had an issue with a past purchase and the customer service rep was quick to replace my item with no hassle! I LOVE Shapermint!
This company's customer service is amazing! No matter the problem, they always do everything possible to fix it. Love this!
I'm normally not one to wear shapewear but since recent weight loss I've resorted to wearing shapewear more often. I must say since trying Shapermint they've changed my thoughts and feelings overall when it comes to shapewear. They have the most comfortable control garments out there I've ordered 3 more pieces since trying them out.
Great customer service and a wonderful experience.
Will be ordering more! Love the comfort and wear around the house and out in public! Love having a choice in style! Great side coverage and back coverage! Love not having the wire but still holding the girls up and in place! Have told multiple friends about them!
As for the garment itself, very good quality and very comfortable, but as for the shipping, it takes too long to get it (over 3 weekd from ordering) and I think that this could and should be corrected,
Thank you
We'll definitely take note of this, Lorraine!
Shapermint has excellent service! I love their customer service. The company always put their customers first.
When I saw it, I thought It doesn't fit me but when I tried it on oh gosh its perfectly fit to me so I was really amaze with this product. Worth it
Great products!
Wonderful Service!
I recently discovered this company!
Will order more products.
My previous order had not arrived, most likely due to the Christmas season and delayed shipping. I reached out to an agent and a new order was shipped. I received it in a few days.
Very happy with the two moulded cup bras that I purchased. They are comfortable, abd I especially appreciate the inclusion of the bra extender.
I have had so much help with you people, 1stly i had ordered leggings and high waisted shorts, when they arrived abso fab packaging + received a free washbag to keep my new leggings good when being laundered I was absolutely delighted with the quality but unfortunately the sizing I had ordered were too big, I emailed shapermint and explained my predicamant and within the hour I had had a reply, explaining it was not a problem and would arrange a smaller size to be sent to me, if I was happy with that, I was delighted, the quality of the leggings and shorts are well worth the money, and although I had ordered the wrong size I would have been prepared to reorder, but even more delighted when I was told that you would send me a smaller size at no cost to myself even postage thank you so much again,, also I didn't even have to return the goods that were too big, but to donate them to a charity, to spread the extra love, of which I shall do when covid has cleared and charity shops are open again here in the uk, I will not be able to thank Shapermint enough for all your kindness
Very happy with purchase. Perfect fit. Would recommend to family and friends.
I love how my Shapermint actually does what it says. And the customer service was excellent. I will be ordering again.
Thank you
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Underwear Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Have them exchanged to a different brand for free, Sylvie! :) Send us a DM with your order details here: http://m.me/shapermint and we'll do the magic for you. :)