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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I've made quite a few Shapermint purchases in the last year and I have found the quality to be top notch, with the products performing just as advertised. But in this day and age, quality alone is not enough! I also have nothing but praise for their wonderful customer service. Easy, fast and friendly with no questions asked. They have made a customer for life in me :)
I bought three without snaps & was disappointed I ordered the wrong bra. I kept them & really enjoyed how comfortable they were. This last time I ordered the right one & it is the most comfortable bra I've ever bought.
The fit it great. Very comfortable too. However the breast pads keep shifting and even wrinkle. So annoying. Trying to decide if I should take them out or just return the bras!
Service was great and shipping was fast. The camisole fits well and doesn't ride up. But it does crush my bust. I am abnormally large busted so I'm sure it works well for a normal sized woman. The material is good... thick but very stretchy. It seems to wash well. I place in a mesh bag to wash and then hang to dry.
Glad you like it, Sherri! We're just concerned about it giving you an uncomfortable feeling in your busts. Let's have it exchanged to a different size or style! Send us a DM with your order details here: http://m.me/shapermint so we can make it up to you.
My experience with shapermint women's undergarments made me feel like a renewed woman full figure women out there should try shapermint garments it pulls everything together all that flabby fat on your body feels great is shapermint products try it you'll love it it's comfortable and I'll also comments from Friends and relatives they were impressed how my body figment changed is holes in tummy legs breast leggings they all are what I need just feel confident and myself and compression which is good for your body and blood circulation not tight smooth relaxing
Everything I have ordered: bras, tanks, and sport bra I love. I have had to exchange some items but the process was super easy.
Ordered the Shapermint everyday bra. When I tried it on, it immediately rolled up underneath my breasts - very uncomfortable. I reached out to them about exchanging. I selected another bra. When the package arrived, there was a lingerie wash bag and no bra. After numerous times trying to resolve with the "bot", I finally got a live person on chat. She explained that the bra I ordered was not available. WAS ANYONE GOING TO LET ME KNOW THIS? I now have the bra in a color I didn't want and I don't like it that much. Very disappointed. Will never order from Shapermint again.
Oh, no! Allow us to make it up to you and turn things right, Karen! Please send us a DM with your order details here: http://m.me/shapermint so we can quickly sort things out.
Initially, there was a significant delay of many weeks in the delivery of my first pair of Shapermint leggings. I finally contacted Shapermint by phone to ask about where my leggings were in the shipment process. I was told they could not figure that out, so would send me a new pair right away. I received these within several days, but they were slightly small for me. When I completed a satisfaction survey and said this, Shapermint reached out to me by email and said they were sending me yet another pair in the larger size and did not need me to return the first pair. The upbeat, positive attitude of Shapermint staff is appreciated and the leggings are so versatile in the many ways they can be worn. They look good with a "dress up" top or with a t-shirt and go well with any kind of shoes. I have already recommended these leggings to some of my friends!
Sizes are bigger then I thought for the leggings but camisole is tight
This bra is very comfortable, feels good, especially this time of the year. Not sure how it will be in the warmer weather.
LOVE my new bras. They are so comfortable! No underwire or sliding straps. Plus it includes an extender, just in case.
Pleased with quick delivery and quality of product.
I love this bra. It fits great and still isn't annoying even at the end of the day. The only issue I found is that for some reason the fabric on one of the two bras I bought "pilled" quite badly. I have only worn tee shirts with both bras. The have been washed and dried in the bag I received with the bras. Personally the "pilling" doesn't bother me, but it might be troublesome for some people.
I just received my order today and as excited as I was, I am so disappointed that the tank tops are too tiny, I could barely squish myself into it. I am a 95lb 5'1 petite lady and I couldn't make it work for me. I also don't like the fact that they didn't have built-in pads, so I wouldn't feel comfortable wearing it as is. Not impressed, especially considering the price. The bras fit great, but the tank tops will have to be returned.
Let's get you the right size for free, Ella! It's on us! Just send us a DM with your order details here: http://m.me/shapermint anytime!
Love the product, and the customer support was above and beyond. Lifetime customer here!
I love the products but not the way you send special offer of % free and that we cannot applying it
I love these. They make me feel great all day with any outfit!
After I identified a problem with the product I had purchased a customer service representative emailed me and my bras were promptly replaced.
The shopping online, shipping, etc. was all easy and smooth.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh, no! Let's have it exchanged to a different style, Susan! Send us a DM with your order details here: http://m.me/shapermint so we can make it up to you.