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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I had an issue with one of the products. They reacted promptly with best customer service EVER!
A lot of companies are promising free exchange or return, but if you have a problem they usually try to avoid it. Not Shapermin! I never experienced such amazing customer care. A++++
Did not receive what I thought I ordered. I wanted the wrap around lace bra, so was dissatisfied with order. Quality seems good, just not what I wanted.
Shapermint definitely lives up to their name. The material is so light yet holds everything together.
Love the way these bras fit - and each one comes with an extender
Can't wait for you to have moooore, Connie! Glad you like it! :)
Very comfortable and great look, I did not feel like. I have it on!
Oh, yaaaas! Bet you look extra, Sue! Keep rocking!
I have ordered several bras from Shapermint and loved them but when I ordered the clathrate in the sports bra and bralette they seemed too small.
Got your back, Jennifer! We'll send you the right size for free! Just send us a DM with your order details here: http://m.me/shapermint so we can quickly sort things out.
We're excited for you, Ruuuuth! Thanks and stay amazing!
Product and customer service were wonderful. I had one problem and it was handled perfectly.
Your satisfaction means everything to us, Diane! Thanks for your sweet feedback.
It takes a very long time for purchases to arrive and it is hard to track using the tracking number provided
Uh-oh! That's definitely not the experience we want you to have, Barbara. We'll take note of this so we can improve our services further.
Ordering was a breeze - exchanging them was quick - love my new bras - doesn't feel like you're wearing a bra but has support!
Yes the leggings are blue and they are a little small. I have the black one and they are perfect. I was disappointed. I love shapermint products. However I think they are not consistent. I have 6 pieces and 4 fits great and two pieces doesn't. So I really love the quality.
We'll get you the right size for free, Gwendolyn. :) Please send us a DM with your order details here: http://m.me/shapermint :)
Bit worried about buying from a Facebook ad, but it all worked out. Bra fits great and is soooo comfortable that I plan on buying more soon!
I love my new Shapermint bra. Very comfortable and perfect for everyday. Will buy again
I ordered some of the Truekind non-wire bras. The shippement came promptly but the size wasn't correct. I messaged Truekind and they took care of helping me with the exchange- even paid for return shipping. My correct size came and fits perfect. This bra is so comfortable I almost wore it to bed by accident! I will never wear another bra again!
Comfortable, I'm on the go, working with children, they enjoy being hugged and cuddled, what's nice is no more hard wires to worry about.
Excellent. I originally had a problem with the fit of bras and when I completed review on those bras, customer service immediately made the problem right.
So I got a replacement of shapewear and so far the stuff has been great except for one pair I've worn only a couple of times I've noticed was kinda melting -? Where the sticky stuff is around the waist to keep the shapewear high on your body it's starting to kinda come away and disintigrate which leads me to believe that it's not going to stay on the garment for very long after it is forced to undergo a few more washes... really hoping that the same thing doesn't happen with my other purchases
Oh, my! That shouldn't work that way, Rachel. Don't worry, we'll send you a new one for free! Please send us your order details here: http://m.me/shapermint so we can quickly sort things out.
At first i ordered boyshort which im not satisfied about it cuz it dont stay but gladly they replaced it and i was happy that the customer service able to handle it.
They are very nice.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Let's send you the right item for free, Dona! Send us a DM with your order details and we'll take care of it. Here's the link: http://m.me/shapermint.