On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Company is amazing to deal with, website easy to shop from, great quality, does fit on small side but company works with you to ensure you are happy with purchase
Best bras ever was concerned about straps stretching so far so good been 2 weeks. Fits true to size will order more
Had a online chat with a young lady who I can't remember her name. I explained the issues that I had with the products I had purchased and she was so professional and nice.
Best customer service I have had in a long time. I will definitely be using them for further purchases and will definitely pass on to family and friends.
Love the comfort but the band is a little tight. Seems different than the first one I have
Comfort, support-what else do we need? Great product and company. Kim K got nothing on Shapermint!
I love this bra except I might have to shorten the straps a bit. Still almost tight enough but after washing I'm pretty sure they'll become more loose. Ordered a beige one too, sadly white one wasn't available in my size.
I do recommend this comfortable bra.
Let's have them exchanged to a different style, Carola! The Shapermint marketplace carries bras with adjustable straps. Our 100% fit guarantee got you covered! Send us a DM with your order details here: http://m.me/shapermint.
Quick delivery to Australia. Very very comfortable. Holds everything in haha! Nice detail at the ankle ie a small cuff. Finishes them off nicely. Excellent fabric.
I like them but I needed a smaller size. So hard to work out what the correct size for another country
Other than that if had the correct size comfortable bra
We hear you, Vivian! We'll send you the right size for free! Shoot us a DM with your order details and we'll take care of it! Here's where: http://m.me/shapermint.
These are terrific! They look good with any outfit. Love how they stay put and don't roll down!
Fast delivery, super fit wear anywhere leggings. I highly recommend these to anyone.
I ordered two Daily Comfort Wireless Shaper Bras in 2XL. I normally am a size 14/16 and measured myself to follow the sizing guide. The bras fit true to size, but as other reviews have said, the fabric below your breasts in this style has a tendency to flip up, so you either have to let it be or keep adjusting it throughout the day.
While I was checking out for the bras, Shapermint offered their Empetua All Day Every Day High-Waisted Shaper Panty for 60% off, so I got one in XL. The leg holes seem small for an XL, but otherwise the fit is good. The top of the panty has a sticky material that keeps the panty from rolling down... wondering why this isn't used on the bras to keep them in place? Overall, I would rate my experience with Shapermint as "pretty good" and will keep an eye out for new styles.
We appreciate your detailed feedback, Kaleh! We'll definitely take note of your suggestion about having an anti-roll silicone strip on the bra band. If you need more help, know that we're always here: http://m.me/shapermint.
Great support from both bras, especially the sport bra. First sport bra that had support and was very comfortable. Will purchase colors in the near future. Just one question. Is there a bra with great support, plus separation? I sometimes get a rash between the girls. Your input would be helpful.
I definitely like my Shapermint bra because I don't hardly feel it at all. I didn't realize what the material was going to be like, but it is almost rubber like. Very different, but comfortable.
Appreciate you taking time-sharing your feedback, Sharon! We're glad you like it. :) If you need help in having it exchanged to something that would work better, just send us a message here: http://m.me/shapermint.
This bra is so comfy and I love it. I'm going to have to get like one more in every color.
It was super easy to order from the app or site. Added bonus... the shaping camis I ordered smooth me out without squeezing too hard. Very comfortable all day & the compliments don't hurt either LOL!
Called to report that an additional bra that i did not want or order showed as a purchase/charge on my invoice.
I got a refund for that error almost immediately. The girl was pleasant and courteous and proved to be very efficient. It was a simple fix
for what I thought might be a hassle. Very satisfied with customer service.
I absolutely love how comfortable this bra is! I dont have spillage on the sides and I have extra fat around there. The only complaint I have is the wide band at the bottom rolls because of my belly size, but it really doesnt feel that uncomfortable when it does roll. I can wear this bra all day and not have to adjust it or feel like I am being squeezed into some type of pain contraption!
I love the scoop neck cami and the support it gives. It does roll up some. Other than that I love it.
Love Shapermint leggings. So glad I bought them. They help to disguise my bulges.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd love to take a closer look at it, Donna. Please send us a DM with your order details so we can quickly sort things out. Our Fit Experts are waiting to help you. Here's the link: http://m.me/shapermint.