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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Michigan
1 review
0 helpful votes
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Best bras ever
February 13, 2021

Bought one... loved it... bought two more. Please enter fifty more characters. Bra bra bra bra bra

Date of experience: February 13, 2021
Georgia
2 reviews
0 helpful votes
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Perfect fit
March 17, 2021

It's lightweight but Coverage is awesome and it's comfortable!

Date of experience: February 13, 2021
California
1 review
0 helpful votes
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Love it!
February 13, 2021

Fits great! Feels secure and comfortable at the same time. I bought one to try out and and then bought 6 more!

Date of experience: February 13, 2021
Iowa
1 review
0 helpful votes
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Comfortable
February 13, 2021

Comfortable Bras it's like you are not wearing one at all.

Date of experience: February 13, 2021
Illinois
1 review
0 helpful votes
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Good for winter
February 13, 2021

Shapermint is perfect for winter wear, very thick and very warm.

Date of experience: February 13, 2021
Pennsylvania
1 review
0 helpful votes
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Love most things I got
February 13, 2021

Everything fit well except the bras. I am a DD and my breast don't fit into the cups of the bras. It is comfortable except for that. I certainly wish it did, then everything would be perfect.

Date of experience: February 12, 2021
Canada
1 review
0 helpful votes
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Satisfied
February 12, 2021

Found the bra very comfortable but does roll up and shipping to Canada took forever

Date of experience: February 12, 2021
Shapermint R. — Shapermint Rep
over a year old

We'll take note of this so we can improve our services better, Kim. So sorry for the delay. Roll ups can be prevented by getting the right size and style! Exchange is on us! Please send us a DM with your order details here: http://m.me/shapermint so we can work on your free exchange.

California
2 reviews
0 helpful votes
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The bras I have bought have been perfect and your hardly even know you're wearing them. I love them a lot and will continue to order from you.

Date of experience: February 12, 2021
California
1 review
0 helpful votes
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Comfort bra
February 12, 2021

The bra I bought for my mom she loved it her how it fit on her upper body

Date of experience: February 12, 2021
Washington
1 review
0 helpful votes
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All day comfort.
February 12, 2021

Way more "all day" comfortable than I thought they would be. And, they didn't roll at the top band like another brand that I tried.

Date of experience: February 12, 2021
California
1 review
0 helpful votes
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The best customer service
February 12, 2021

I ordered the cami and it came in the wrong size. The communication between myself and customer service revealed that I needed a different size than what I ordered originally. I was really please with the way the information was given and how I was walked through the sizing process.

Date of experience: February 12, 2021
Pennsylvania
1 review
0 helpful votes
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The Best!
March 16, 2021

These are the most comfortable bras I have ever had. Customer services were very good with helping me.

Date of experience: February 12, 2021
Canada
1 review
0 helpful votes
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Best customer service ever
February 12, 2021

I had a tiny issue with the first bra I bought. Customer service went above and beyond to make it more than right. So impressed. Will buy again for sure.

Date of experience: February 12, 2021
Canada
1 review
0 helpful votes
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Comfort for sure.
February 11, 2021

This product is very comfortable for sure. However, I find they snag easily and get friction fuzz. We will see how long they last.

Date of experience: February 11, 2021
Shapermint R. — Shapermint Rep
over a year old

Glad you feel comfortable in them, Joy. ;) Should you need help with your purchase, just send us a DM with your order details here: http://m.me/shapermint.

Florida
1 review
0 helpful votes
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Order stuck in St Louis for 6 days.
February 11, 2021

Very friendly, & helpful! So she sent my order out again. I offered to send the lost one back if ever shows. But I think with covid they can't right now or they are super nice. So IF it ever shows I'll share it with someone, so they will know how comfy they products are!

Date of experience: February 11, 2021
California
1 review
0 helpful votes
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Perfect fit!
February 11, 2021

The website was easy to use, and had a variety of colors and sizes to pick from. Easy ro order and fast delivery. The bras fit perfect, covering what needs to be covered while being comfortable.

Date of experience: February 11, 2021
Nevada
1 review
0 helpful votes
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Comfy, cozy
February 11, 2021

Best bra ever. Very comfortable. Affordable. They stand behind what they sell

Date of experience: February 11, 2021
Colorado
1 review
0 helpful votes
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Good customer service but still no delivery. I recently spoke to customer service and got a refund on my last order of 495. She shipped out another pair of gray size 2X leggings. They have not arrived. That's what happened with my first shipment as well. I'm wondering what address is on file for me. I don't know what else could be going wrong.

Dawn Saunders
1200 N. 5th St. Apartment G2
Sterling, CO 80*******756

Date of experience: February 11, 2021
Shapermint R. — Shapermint Rep
over a year old

We'd love to dig into your order, Dawn. Please send us a DM on this link http://m.me/shapermint with your order details.

Maryland
2 reviews
0 helpful votes
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Shapermint
February 11, 2021

I am very pleased with these Bras.
They are so comfortable! I am surprised at the support they give me as a bigger girl!

Date of experience: February 11, 2021
Canada
1 review
0 helpful votes
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Comfy
March 15, 2021

Love them. Made me look less fat. Worth the wait. Customer service was great too.

Date of experience: February 11, 2021

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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