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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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SCAM SITE! Paid $30 for the butt lift in XL im not a super large woman but i am fluffy... they arrived i think these A were made in china given how long took to arrive... and B they didnt even go past my calves... like i said im not even that large... when i went to return they only will refund you half of what you paid so $16... DONT BUY FROM THEM!
From the minute I placed the order, it populated for me an XL and a Small. Since I didn't need a small, I immediately wrote to them and asked to stop that order and give me 2 pair of XL in Beige. I received the first CANCELED order in black, XL and SM. Then when I tried to contact them, they said not to worry, that my other order was on the way. When I tried to get authorization to return the order sent in error (which I should not have to pay shipping on) I just got different people telling me how sorry they are and would I give them a good rating? Not just NO, but H NO! I finally got the return link today and they are only refunding a portion of what I paid and said just keep them. Really? They roll down in the back and they started pilling before I had even worn them. I am contacting my credit card company to get a TOTAL refund! Don't buy these, you will be sorry. I am.
Apologies for what happened, Susan. Please reply back with your order number and we'll be happy to sort this for you right away.
We hope to hear from you soon.
I ordered four items and only received two, I have emailed and sent messages through Facebook and cannot get a straight answer about if products will be sent later or if I will receive a refund. Have also received an email wanting me to leave a review for one of the items that I didn't even receive.
We're so sorry to hear that, April. What is your order number so we can check what happened to the other two items?
We hope to hear from you soon.
I went to the returns and exchanges link provided on the website, entered my information, and it seems like the site is completely broken. No matter how long I waited I could not get through. The "Start a Return" button had a loading wheel that never quit. There is no phone number available to contact this company and I'm afraid my return will never be resolved. It starting to seem like I may have been scammed):
Apologies for the inconvenience, Brenda. You may go to this link: https://returns-exchanges.shapermint.com/#/
Your correct order number is SM1049683. Let us know if it went through this time. We hope to hear from you soon.
The reviews on their website are BOGUS! (What woman would pose ONLY in her BRA and Girdle? Sure wish I would have come to this site FIRST! I can tell by these HORRIBLE REVIEWS that I'm in for a Ride! (However, I have my Fingers Crossed!). I will do a followup review AFTER I recieve my order!
We're not sure what you mean by "BOGUS", Susan. What seems to be the problem with your order? Please tell us and provide us your order number so we can help you immediately.
We hope to hear from you soon.
The return policy is a total scam! They give you a link that you must fill out, but the link never lets you in! I have tried at least 20 times, on different days, and the link will not load. I registered, thinking that this may affect my complaint,... but the same results... it kept telling me to try later. They issue "computerized email" responses that keep referring you to their return site, and never able to contact a human being. I will NEVER recommend them nor do I like their product!
We're so sorry to hear that, Shirley. Would you mind providing us your order number or you email address and we'll help you in processing your return request. Also, can you tell us if you want a replacement and in what size and color.
We hope to hear from you soon.
I ordered one shapermint shaper panty, it was the wrong size. I read the instructions filled out the return form as it said, they said to keep the one that didn't fit me or donate it, and within a week, I had not only a new one but the right size as well, doesn't get any better than this!
We're glad to know that you're happy, Patty. Spread the love and stay awesome!
They lie, they lie, they lie! Not only does it roll, but it will still be rolled when it's off and on its way to the garbage. Don't expect to have any luck returning it either cause you won't find any info about how our where to return it in the package it comes in. Save yourself a ton of frustration and just don't order!
We're sorry to hear that it rolled down on you, Renee. You just probably need to get a different size, it's best if you get your size based on your actual hip measurement in inches.
Here's the link from our website on how to process a return or exchange request: https://help.shapermint.com/hc/en-us/articles/360016983473-How-do-I-start-an-exchange-
Let us know if there is anything else we can help you.
Have a great day and stay awesome.
Ordered 3 items... charged my for everything but only received 1 item. They have kept telling me for 2 weeks that the other two items are shipping out "today"... lies since I still don't have a tracking number!
We're so sorry to hear that, Jessica. Can you provide us your order number so we can check the status of your order?
We hope to hear from you soon.
These people have lied to me continually since early November. My order number was SM*******, which arrived in decent time. Too bad it was too small! I was given a return authorization of 0BE06A, and told I would not have to return the smaller one. I was assured the larger one was on the way. When I complain, I get the same lying email that says my new one is on the way and they'll send me the shipping info when they have it. I NEVER GET IT! I've gotten this email 3 times now. They have no idea of what "hassle free" actually means! Don't buy from them and save yourself the HASSLE!
We're sorry that you still haven't received the replacement for your order. Our record shows that the replacement was delivered on January 14,2019 at 8:00 am under the tracking number 9400111206029825494133.
You may check the tracking details here: https :// tools. Usps. Com/go/TrackConfirmAction? TRef=fullpage&tLc=2&text28777=&tLabels=9400111206029825494133%2C
Please check with your local post office. They usually have more information than what we see online. Better if you seek help from a postmaster if available.
Tried to get customer service or bring up the return policy is a nightmare. I click on the link for returns and the page is blank. I would never order from this company again
We're sorry for the inconvenience, here's the return/exchange form: https://returns-exchanges.shapermint.com/#/
You just need to put your correct order number and zip code.
Let us know if there is anything else we can help you.
Have a great day and stay awesome.
I never received my one order from shapermint.no email or phone number. What kind of business does that? Guess I will have to call the FTC.
Order #SM*******
Hello there, Denise. Apologies for the delay.
Our record shows that the 2 Empetuaâ„¢ All Day Every Day High-Waisted Shaper Panty black & nude 3XL and the Mesh Lingerie Laundry Bag was already delivered on January 12,2019 at 10:16 am under the tracking number 9400111206029825695820.
You may track it here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206029825695820
The other one, the Empetuaâ„¢ All Day Every Day High-Waisted Shaper Panty Black / 4XL is still in transit under the tracking number 9400109205578505623694 and you may track it here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400109205578505623694
Also, we have already refunded $3 from your shipping fee because of the delay.
Let us know if there is anything else we can help you.
Have a great day and stay awesome.
I purchased the high waisted panty, absolutely heaven! I can't even tell I'm wearing shapewear and the results are amazing. I was in between sizes so I opted for going with my hip measurements to size, m/l. I wanted more compression so the next time I went with my waist size and I downsized to a xs/s. The best part is you have their unconditional return/exchange option if the fit is incorrect. I know that a lot of you are having difficulty reaching customer service for Shapermint, I ran into the same problem because I was sending them an email. I ended up contacting them through Facebook messenger and they responded quickly.
We're so happy to hear that you are enjoying our products, Sylvia. And thanks for the tip, that is really helpful.: kissing_heart:
In case you need further assistance, don't hesitate to send us a private message through our facebook messenger.
Spread the love and have an awesome day!
I only received 1 of the 3 items that I ordered October 18th. Every time I email them I get the same response that it has been packed and ready to ship... it's almost 3 months since I ordered! Do not order from this company! Also shortly after I made my online purchase, my credit card information was stolen, starting to think that this may not be a coincidence...
We're terribly sorry to hear that you didn't received your whole order, Christine. Please provide us your order number and we will refund the amount for the missing items right away. We hope to hear from you soon.
I purchased two of these and they run HUGE. I have tried to exchange and email multiple times. It shows out of stock in any sizes in the style I have for weeks now. Also a friend said when she exchanged high waist leggings for a smaller size she was sent reg waist in the smaller size but that is not what she wanted to exchange. Many emails saying to exchange what isn't available. Order number SM******* I either want my money back or the exchange promised!
Apologies for the inconvenience, Gina. It seems that the Empetuaâ„¢ High Waisted Shaping Leggings are currently out of stock. We can process an exchange manually for you for a different item if you want or you may just fill out this form to initiate a return request for a refund: https://returns-exchanges.shapermint.com/#/
Share me your thoughts, I'd be happy to listen and do as you wish.
Lured in by slick advertising, fantastic video reviews and promises of quick international delivery, I foolishly trusted that my package would soon be on the way. It's over a month later, and nothing has arrived. I wish I hadn't wasted my money believing this rubbish.
Super quick to take my money and start spamming me with other special offers via email and Facebook. How about you stop harassing me, and just send me my stuff?
I am hugely annoyed that this store blatantly LIES on their website about where items are being shipped from... the site says "All of Shapermint's products are shipped from the US - we have warehouses in the East and West Coasts. Our partner brands also ship from the US." What a load of bull$#*!. My package was sent from China... is that the United States of China?
Order #SM*******
We’re sorry for the delay, Dannie. Our records indicate that your package arrived Auckland, NZ on Dec 17. Have you tried contacting your local post office and inquire about it? Maybe they’re experiencing holiday congestion. And yes, the package was shipped from China because it’s strategically close to New Zealand, compared to any of our warehouses in the US. We’ve processed a full refund of 61.93 USD, the refund notification has been sent to your email. Please note that you still receive the package as it is already in New Zealand since Dec. 17th.
Didn't like the product very little compression and not comfortable. Inquiried about a refund same day. That was Dec 8th. Had been 11 emails back and forth ( with 5 responses from them) giving me the run around. Tried several Facebook messages and commenting on their Facebook posts. Still no luck. I've accepted that I'm probably not going to get a refund but have made it my mission that no one else gets duped like it did.
We're terribly sorry for the inconvenience, Lindsay. Can you please provide us your order number? We'll process your refund right away, you may also fill out this link to initiate a return or exchange request: https://returns-exchanges.shapermint.com/#/
We hope to hear from you soon.
I made this purchase due to an upcoming vacation. I paid for fast shipping and kept waiting for my shipping / tracking info. It never came so I tried to contact customer service thought Facebook, submitting a note from their website and by sending an email. Tried all of these avenues and each time I got a canned response promising that would contact me soon. Never happened. I leave for my trip in 3 days and have not heard a thing. If I knew anything about this I would NEVER have purchased these. I've now wasted precious time, money and energy on this company and I am extremely unhappy. Might I add I am on a FB community with over 2k gals who know that I've placed this order and waiting to hear my thoughts on the product. Not great advertisement Shapermint. :(
That's not something we want you to experience, M R. We're totally sorry for what happened. Would you mind providing us your order number? We'll check what happened. We hope to hear from you soon.
I placed an order on Dec 10,2018 and they were very quick in processing it, received the receipt right away. Then I got an email confirmation that my order is on its way with the tracking info. However, when i tracked my package, it says 'not foiund' Info unavailable, we cant identify your number yet. I waited for a few days as sometimes it takes a few days for them to ship it but it's been a week now that i still couldnt track it. I emailed them but I still have the same message. Very disappointing... had i known this would happen, i wouldnt have ordered from them. :(
We're terribly sorry to hear that, Pam. Can you please provide us your order number or email address? We'll be happy to check the status of your order and find out what happened. We hope to hear from you soon.
This company says they let you try things risk free but this is a lie. You play $6.95 s&h both ways ($13.90) total.
The products are worthless. They are uncomfortable and don't work as promised. I look better without them on. Ugh! Wish I read reviews off their website first.
Hello there, Angela. We can definitely provide you a replacement at no extra cost. Can you please provide us your order number or email address? Also, please know the shipping fees are non-refundable since we already paid a third party company to deliver the product to you. We hope to hear from you soon.
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We're so sorry to hear that, Jessica. Co'Coon is actually a brand made in Columbia. It's best if you get your size based on your actual hip measurement in inches.
Also, Our record shows that someone from our Customer Care Team already provide you a refund of $30.70 yesterday. It should appear to the original payment source within 5-10 business days.
Should you require further assistance, don't hesitate to let us know.