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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Comfortable Stylish and affordable. I would definitely recommend to a friend. Thank you for providing such an awesome product that women can feel both comfortable and beautiful.
I have never had an issue receiving a refund or exchange. It's so easy and shipping is fast! Also, the fit on the shaperwear is pretty good. The shapewear bras are so comfortable. Size up though!
I returned my originally order for a bigger size & the exchange was flawless! I never had a company be so nice & understanding about returning a product! Then my exchange came back in less than 7 days! I will continue ordering from here because of the pricing and the AMAZING customer service!
Love the way this product fits wear it all day in comfort like second skin. I plan to purchase five more one for each day of the week and a spare. Love it!
It meet all my expectations. Good fit, support for my back, and holds me in comfortably. Deliver was on time and I was informed along its route. Color of garment is excellent.
Dealing with Shapemint was super easy and they provided the most amazing customer service when I had a minor issue.
I like the way the Shapermint shapes my body, except for my lower belly. It seems to be looser there.
The material is the reason I did not wear these, but this material is so comfortable, it lets my skin breath. But the reason I say I got the wrong size is because it will not hold my stomach in. The piece inside is too high up in my chest. I am 5 2 and 1/2 and I am 71 years old and I need one, but I will have to send this one back or get another one that fits to hold my tummy in. I love them. LOL. I love them.
Customer service is amazing. They replaced my original wrong size order quick and easy. Sizing was perfect and exactly how I expected them to be..
I bought a medium, shoulda got a small but I love my Shaoermint. Next sell I will definitely be buying more!
After not correctly fitting into the first one, customer service sent me another on in the correct size for free. This time it fit and was overall very happy with it. I didnt even notice it was on. It wasnt rolling down the back, was easy to take of and on. Very happy with it all. Thanks
I sincerely appreciate having such a personable experience with Shapermint! I will be telling family and friends to seek out their product line and be confident of quality customer services. That is difficult to seek in our world today of extreme-competitive mail order services :)
While I may have struggled with fit in the particular item I was after every single person I have dealt with in the team has given extremely high level of customer service. I really appreciate the time and made me feel like I was a valued person and not just a faceless customer, hands down best customer service I've ever received.
Very comfy to wear and really does make your clothes look nice. I am pleasantly surprised at how well they fit. I especially like the ones with legs. Great for summer.
I received an exceptional treatment from you
And I will recommend to my friends
Excellent service and responded email soon
The replacement garment was a perfect fit and I have already told all my friends and they have ordered
I love the material, the fit and the way I look. Great product. I can wear it all day and feel very confident in the way it makes me look. I would recommend this product to anyone.
I am so happy with the high waisted short and panty I received in beige that I ordered both in black too! They are flattering and comfortable. I highly recommend them both.
This is the third time I ordered from
Shapermint and it's the LAST. It is also
The second time I was charged for an item I didn't order. The first time I ordered a bra. When I got the e receipt
I saw I was charged for 2. When I tried
To contact shapermint I got nowhere.
When I recieved the order 1 bra was the sz. I ordered but didn't fit. The second was a sz. X small. I wear a 47DD.! This the item I was charged for but didn't order (a short shapers) was also a sz. Xsm. I was contacted this time (after MANY emails from me) and was told I would be credited
For the shorts shapers & I should keep them anyway. Great but I haven't worn
A sz. Xsm. ANYTHING since my last pregnancy 15 yrs. Ago.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about it, Pamela. We would like to make things right for you, please send us a private message through our facebook page and we'll have someone help you immediately.