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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Louisiana
1 review
0 helpful votes
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Insane customer service
July 12, 2019

I will never buy shapewear anywhere else after how amazing this customer service was! I really felt like they were 100% dedicated to me finding and loving what was perfect for me!

Date of experience: July 9, 2019
Canada
1 review
0 helpful votes
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Great purchase
July 10, 2019

The garments arrived very quickly and both fit perfectly. They were comfortable and very cool. Will purchase again.

Date of experience: July 9, 2019
Missouri
1 review
0 helpful votes
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Not too happy
July 10, 2019

I appreciate the way you handle wrong sizes. However, the one size was just too large, but the size just under didn't do any good for my stomach. I am not happy with the results, but I appreciate the way you handle business.

Date of experience: July 9, 2019
Shapermint R. — Shapermint Rep
over a year old

We're sorry about it, Marva. How about trying a different shapewear with higher compression level? Please send us a private message through our facebook page so we can figure out what should be the perfect shapewear for you and we'll send you a new one at absolutely no extra cost.

Colorado
1 review
0 helpful votes
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It fits wonderfully!
July 12, 2019

Best girdle I have ever worn! It holds everything in and is so so comfortable! I wore it for my daughters wedding for 12 hours and I couldn't even tell I had it on!
LOVE IT!

Date of experience: July 9, 2019
Ohio
1 review
0 helpful votes
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The customer service with this company is great. They worked with me until I had the right product and size for me! Highly recommend!

Date of experience: July 9, 2019
New Jersey
1 review
0 helpful votes
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Great support
July 12, 2019

I am very pleased with your products, I have made quite a few orders for my self and have introduce your product to other family members

Date of experience: July 8, 2019
Australia
1 review
0 helpful votes
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Overall, very happy. Comfortable and did not roll down. Would highly recommend!
Purchased a 3 pack selecting 2 black and 1 nude shade. This will allow me to wear the nude one with lighter colour garments. This was a bonus.

Date of experience: July 8, 2019
Australia
1 review
0 helpful votes
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Excellent service and product. The team at Shapermint did such a thorough job of making sure that I was happy with my order and their exchange policy is so good. I would recommend the team at Shapermint to everyone.

Date of experience: July 8, 2019
Nevada
1 review
0 helpful votes
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The Perfect Shapewear!
July 11, 2019

The products themselves are wonderful and work just as well as all the ads show. What amazed me was the customer service! I'm in between sizes and the size I ordered was too large. They exchanged it very quickly, 100% free, and made the whole process super easy. Will definitely be ordering from them again!

Date of experience: July 8, 2019
Georgia
1 review
0 helpful votes
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Everything was as advertised
July 11, 2019

Comfortable, fits, light weight, doesn't roll down. Website was well organized, appreciated the reduced price.

Date of experience: July 8, 2019
Canada
1 review
0 helpful votes
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Awesome customer service!
July 11, 2019

They work with you until you get a right side and a right product for yourself personally. They will allow you to give the product that didn't work to a friend and keep on working with you until you get it right!

Date of experience: July 8, 2019
North Carolina
2 reviews
0 helpful votes
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Awesome shaping!
July 11, 2019

Pkg arrived in reasonable time,, the fit was just as described in the videos and very comfortable,, will order again,, size was perfect

Date of experience: July 8, 2019
Tennessee
1 review
0 helpful votes
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Great Bras Bad straps
July 11, 2019

The size 3XL bras fit perfectly except for the straps they keep sliding down my shoulders. That gets very annoying at work.

Date of experience: July 8, 2019
Canada
1 review
0 helpful votes
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Good
July 11, 2019

Is very good I'm happy with the shapermint and I will let my friends about it. Good merchandise very satisfied

Date of experience: July 8, 2019
Kentucky
1 review
0 helpful votes
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Great!
July 11, 2019

I have purchased several items. It is true that if the size doesn't fit great you can exchange it easily. Highly recommend this company.

Date of experience: July 8, 2019
Washington
2 reviews
0 helpful votes
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Short waisted!
July 10, 2019

I wore it for the first time halfway through my meeting, my shaper had rolled down cutting into my waist. I went into the restroom and to pulled it up and the insert that pulls you in was now below my stomach. The leggs were great, just the Botas didnt fit like it was supose to. Am short waisted. So maybe I should have gotten the panties.

Date of experience: July 8, 2019
Shapermint R. — Shapermint Rep
over a year old

We're sorry to hear about it, Sheryl. A mid waist shaper probably will fit you right. Please send us a private message through our facebook page with your order details so we can help you arrange an exchange.

Minnesota
1 review
0 helpful votes
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Comfortable!
July 11, 2019

Surprisingly comfortable! I bought different ones for different needs, and they all fit as expected and smooth the bumps and lumps comfortably!

Date of experience: July 8, 2019
Florida
1 review
0 helpful votes
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Love the product and service.
July 11, 2019

The products I purchased are well worth the price. The exchange process is very easy. The recommend and will be purchasing additional products.

Date of experience: July 8, 2019
North Carolina
1 review
0 helpful votes
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Fast delivery, great customer service, size ran larger than expected for me. Had to return for smaller size

Date of experience: July 8, 2019
Colorado
1 review
0 helpful votes
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Awesome company
July 11, 2019

Great quality products. FAST shipping. Great return policy. Reasonable prices. What is not to like?!

Date of experience: July 8, 2019

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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