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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Nevada
1 review
0 helpful votes
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Outstanding customer service!
August 11, 2019

I had an issue with the size of my purchase. They sent me the correct size immediately AND did not have to return the first pair!

Date of experience: August 8, 2019
Australia
1 review
0 helpful votes
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Positive experience
August 10, 2019

First experience with Shapermint; it was as easy as they said it would be; I am happy with their product!

Date of experience: August 7, 2019
Arizona
1 review
0 helpful votes
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Me encantó
August 10, 2019

Estoy satisfecha con los mallones, me siento cómoda con ellos. El único problema es que no me los puedo poner así solos por qué están transparentes de la parte de las pompis. Confeccionen uno que levante glúteo pero que no se han transparentes.

Date of experience: August 6, 2019
Canada
1 review
0 helpful votes
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Awesome fit
August 8, 2019

This company is amazing and will do business again in the future. They are really focused on customer service and satisfaction.

Date of experience: August 5, 2019
Mississippi
1 review
0 helpful votes
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Great
August 8, 2019

Awesome, I use them everyday, wonderful products, I have recommended them to several people. Really appreciate the quick shipping

Date of experience: August 4, 2019
Washington
1 review
0 helpful votes
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Dissatisfaction
August 6, 2019

Bra didn't fit. Contacted Shapermint and they credited me part of my cost.
Filled out the review and don't know where it's going but clearly not to the entity that sent it. Now I can't get rid of them! The requests for reviews seems endless!

Date of experience: August 4, 2019
Shapermint R. Shapermint Rep
over a year old

So sorry to hear that your bra did not fit and thank you for giving us an opportunity to assist you, Barbara. We see that you also have concerns about the reviews. We'd love to help you further. Please send us your order details via our Facebook page. Thanks.

Wisconsin
2 reviews
0 helpful votes
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I'm becoming more comfortable with ordering from your company. I love what I have ordered before and want to add to my wardrobe.

Date of experience: August 4, 2019
Tennessee
2 reviews
0 helpful votes
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Awesome Find!
August 7, 2019

User for life! I have several Shapermint products and I love ALL of them! They make me feel "finished" and put together in my clothes!

Date of experience: August 4, 2019
Florida
1 review
0 helpful votes
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Love my purchase
August 6, 2019

Easy to wear. Purchase one for my daughter it is wrong size have been trying to return it no sucess.

Date of experience: August 3, 2019
Alabama
1 review
0 helpful votes
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I didn't try it on at first because I thought it would never fit but finally, I tried it on and fit beautifully! It did roll down just a bit around the bra on the back. Overall it is awesome!

Date of experience: August 2, 2019
Arkansas
1 review
0 helpful votes
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I was very satisfied that they took my complaint and sent me a new bra in the correct size! I love the products and was pleased with the out come!

Date of experience: August 2, 2019
Canada
1 review
0 helpful votes
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Great fit!
August 5, 2019

Excellent product. The underwear stays up all day. Very wearable, sexy and comfortable all day. Fits like a dream. Beautiful material and I have no complaints at all. I highly recommend purchasing these garments.

Date of experience: August 2, 2019
Oregon
1 review
0 helpful votes
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Love it!
August 4, 2019

I really love the high waisted pantie and shorts. They work perfectly and give me confidence that I look good in what I am wearing. Thank you so much!

Date of experience: August 1, 2019
GB
1 review
0 helpful votes
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Shapermint are brilliant
August 4, 2019

The shapermint items I have are great they are comfortable they make you feel fantastic and sexy holds you in so that you actually look good.

Date of experience: August 1, 2019
Florida
1 review
0 helpful votes
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Shapermint is people-friendly, exceptionally courteous and they give you a no-hassle return policy. I particularly enjoy wearing their comfortable form-fitting shapewear.

Date of experience: August 1, 2019
Texas
1 review
0 helpful votes
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Co'coon boy short
August 4, 2019

CS rep was excellent in suggesting the perfect shaping garment. I am very pleased with the boy short. The support and comfort is perfect for me.

Date of experience: August 1, 2019
New Hampshire
1 review
0 helpful votes
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Great material and comfort
August 4, 2019

Good support. Good shape. Many styles. Good stretch. Provides smooth curves. I recomend this product as great smooth under garmets.

Date of experience: August 1, 2019
Puerto Rico
1 review
0 helpful votes
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Fit
August 4, 2019

This experience very satisfied.
Customer Service excellent and the product good. I expected more but is ok

Date of experience: August 1, 2019
California
2 reviews
0 helpful votes
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Truthful
August 2, 2019

It's absolutely as advertised. Easy to put on and wear, very comfortable, and makes you look so much sleeker.

Date of experience: July 29, 2019
Minnesota
1 review
0 helpful votes
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Excellent customer service!
August 1, 2019

I ordered the wrong size shaper panty and was prepared to just deal with the consequences. The customer service department, however, refused to accept anything less than complete satisfaction. They helped me find a product that came in my size and made certain I was happy with it. The shipping date was even faster than they predicted!

Date of experience: July 29, 2019

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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