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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Called because I had a small issue with a new bra. Customer service listened and then offered to replace the bra. I didn't have to jump thru any hoops and long explanation, she was ‘happy' to help me. I was happy to have issue immediately resolved and better than could have been expected!
This is the best article of clothing I own. These black stretch pants have made my middle-aged, Covid belly go away. They can be dressed up, or dressed down.
The tights feels great and smooths everything out. I never wore tights because it showed all my imperfections but now I wear my shapermint tight all the time. I recommend it
I'm old, I'm pudgy, my clothes don't fit or look right! Until now I look and feel beautiful
I'm 68 and look 48. No more insecurities
I ordered two types of bras. One ran small but it was replaced within the week. Their customer service is amazing.
My main thing is that I got an xl/xxl size and when I put it on it was a bit snug for the size. I would buy again but go for the next larger size.
First of all, I've asked one of your agent about what size I should take. It's better to be sure it will fit than returning it. Your agent gave me the size I should take and it fits perfectly.
The leggings I purchased are amazing. The higher rise gives a nice clean look.
The quality of the fabric is great, nice and heavy but not too heavy.
I love the way I feel in these pants. I can either dress up in them or go casual. Either way is Great!
I love that when you sit down they don't roll down on you. Best purchase I've ever made!
I contacted customer service about a sizing issue. They took care of it immediately. I'm very happy with the service I received!
Love my garments and love the customer service that shapermint gives!
Order placing was fine... delivery was a minor issue
Your feedback matters to us, Jeannie, and please be know that we and our courier service are doing everything we can to get all your orders to your doorstep in a timely manner. We're just a DM http://m.me/shapermint away if you need further help, okay? Take care!
A fairly straightforward process and shipping was faster than I expected! Love the comfortable fit!
I had a bra that was tight and was able to talk to customer service and was taken care of so well. They are sending me next size at no cost to me.
I recently bought three wire free shaper bras from Shapermint because I wanted something comfortable, but more supportive than the sports bras I've been wearing while social distancing at home. I like them so much that I bought six more. I've retired all my "pre-Covid" bras in favor of these very comfortable ones. As other reviewers have said, I almost forget I have a bra on. I am a large woman in my senior years and I appreciate finding something that looks fine under my clothes and is painless to wear.
Shapermint cared more about my satisfaction then I did! How unusual is that? They made sure I found the best bras for me and made returns simple and easy. And exchanges easy.
I'm super pleased with the customer service. It's the best I've had on any online store.
Best bra I've worn that's been so comfortable in years! Thank you. Perfect fit.
I was told by a friend to try the products and I was glad that I finally did. They are comfortable and so easy to take care of.
From the business
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You’ve got us sporting big smiles, Matilda. We stand behind the quality of the Shapewear we carry from our very best brands and wants to make sure we meet your expectations. Spread the love and refer a friend today! Give your friends $20 off, and you get $20 after their first purchase. Here’s how: https://shpmint.com/i1a
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