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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Did not hold nothing in... I got the right size... will not RECOMMEND this product to anyone
I put it on and it held in place. I felt comfortable when I was walking and bending down. It was very breathable and I really looked good in my outfit with it on. I think it's one of the best controllable spandex I've ever worn. I would recommend this product to anyone who needs comfort and coverage of all the bulge.
O picked the wrong size and they asked me a few times if I'd exchanged. I explained that I had thrown out the paperwork required to return, and they did their own searching and let me return it anyway, and sent me the correct size! Kuddos to this company.
The product does not fit as expected and the promise that it would stay, is not as advertised. Very dissatisfied.
Hi there, Stephanie. We're so sorry to hear that the shapewear didn't work as expected. Let us help you out. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.
Love this product, it actually stays up and did not roll like others I've tried.
I was very impressed with everything I ordered. The first day I wore one pair of the leggings there was a hole in the crotch seam. The other pair and the other items were very impressive.
Oh no. So sorry to hear about this, Julianne. Let us assist you. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.
I contacted Shapermint regarding a shaper I had purchased. I told them I liked it, but felt I needed more compression. The service rep was very helpful and was able to recommend something else that might better fit my needs. It was very easy to place the order and I was surprised and happy to be told I would not need to return the other shaper! With the quality of their products and their excellent customer service, Shapermint has gained another loyal customer! I'm already planning my next purchase.
I've tried many different brands of shapewear and have to say Shapermint lives up to ads. Comfortable, doesnt roll down, holds that extra in
Fantastic, friendly and helpful service and a great product that works! It's comfortable and looks great under your clothes
Everything I order through your company is amazing except when I order the wrong size
I have tried different under garments like these, however was disappointed as very uncomfortable. These under garments however are very different. Are easy to put on and off and are very comfortable. They also remain in place without any rolling or slipping down or any uncomfortable digging in. Thank you. Am definitely converted.
I was able to get a full refund when my purchase did not fit and did not have to go through a bunch of prompts or representatives to get it done.
I received a $10 coupon( code: shapermint) to use on my next order, BUT when I tried to use it, NO AVAIL?
Sorry to hear about this, Janet. Let us figure it out. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.
I had ordered the shorts and it rolled in the back so I exchanged for the panty but it was too big with no compression and I have reached out but all I get is an email that someone will get back with me and it has been several days and I haven't heard from anyone
So sorry to hear that you haven't received an update about your exchange request yet, Carla. Let us help. Please send us a message via our Facebook page with your order details. Thank you.
Excellent shopping and shipping experience and I will be returning for other items
Love how they stay in places,, no roll on a bunch,, makes you look like a suber star,,,,
The bras I bought were a perfect fit and very comfortable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry to hear that the compression didn't work as expected, Lola. We'll surely assist you. Please send us a message via our Facebook page, or email us at [email protected] with your order details. Thank you.