On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am VERY disappointed with my purchase of two pairs of shorts. They roll down my waist and are very uncomfortable. Won't be recommending you to anybody.
I ordered a M/L shaper shorts for myself (I'm 155 lb slim hipped and belly heavy) I decided to try mine by wearing to work under loose clothing in case it rolled down or moved. It stayed up around my bra line the 8 hours I wore it. It was very comfortable and held my midsection in without feeling tightly bound. I love the product. I ordered a 2XL Shaper shorts for my daughter who is about 235 and very hip/thigh heavy. It did not fit her. We contacted to exchange online and she received her 3XL with days! She also loved them! This company has been fantastic to do business with and I will be ordering again in the future! Thank you Shapermint!
I wore this the other day and with my busy day it actually stayed up. Thank you very much
Hey there, Stana. It usually happens if the size isn't right. Don't worry; we can get you a new one for free. Send us a DM on Facebook with your order details together with your hip and waist measurement in inches, and we'll help you get the correct size. Hope to hear from you soon.
I love my Shapermint! It stays in place and holds everything in place. I will be purchasing more of these products
Excellent item and very satisfied. I would recommend it to any of my friends.
Well after ordering 2-3 pair of them I was very upset the fact they didn't fit. So I gave it another try I order the xxlg.
They finally fit your size are way off the scale. I didn't return them because of hygiene you can not return under garments. So lost money, and finally give them to my friends that it would fit them.
Don't worry, Lorraine. Undergarments that were returned to us are being put in good use, and we're not selling them again. Please send us a DM on Facebook so we can send you a replacement for free. Hope to hear from you soon.
IT WAS HARD AT THE START OD SHAPERMINT. AT FIRST IT WAS NOT WHAT IORDER, AND SENT ME LEGGING THAT FIT LIKE A GLOVE
EVERTHING I PURCHASED AT SHAPERMINT HAS BEEN WONDERFUL THANK YOU SO MUCH FOR ALL YOUR HELP.
They make sure you are happy with your order, great customer service, thank you. I will order again.
My i teams were to small they were very helpful will buy from them again
Very Pleased! Love they way they fit and the way it looks!
I am happy with my purchase but it is not something that I will do on a regular basis. The next time I am in need of a foundation garment I will take Shapermint into consideration. Having bought 3 I don't believe I will need another for a while.
It does not seem to offer much more control than other products I have. In fact, I have some that offer more control. It does roll up a bit at the top. Its ok.
We can definitely help you with that, Shirley! You just need different shapewear with a higher compression level compared to what you ordered. Please send us a DM on Facebook with your order details so we can properly assist you, and send you a new one for free.
Very unsatisfied and the issues have not been resolved as of yet! They do not fit as described. They roll down after an hour of wearing them. I was unable to get my money back.
Don't worry, Bre. We'll exchange it for free! Please send us a DM on Facebook with your order details. If you can also tell us your hip and waist measurement in inches so we can get the correct size, that would be awesome! Hope to hear from you soon.
Needed to return an item and customer service response was the best ever. They took care of my issue with no questions.
Good product! Excellent company to deal with! Problems I had ordering were soon sorted and the outcome was so fare, beyond expectations! It's always good to know the company you're dealing with online is reputable! Well done to you!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Underwear Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry about that, Vicki. Simply unfollow our FB page if you don't want to see any of our ads. Thank you and have an awesome day!