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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Virginia
1 review
0 helpful votes
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I placed an order and 1 of the items was no longer available. I've repeatedly emailed and got a repeat email which was no help at all. I will not purchase from Shapermint ever again. The quality is not good on the items I did receive! The shaper I bought, only wore it once and was going to wear it again when I noticed 2 holes. So no thanks to Shapermint.

Date of experience: February 18, 2020
Shapermint R. — Shapermint Rep
over a year old

Hey there, Wanda. How about we send you a new pair for free? Send us a DM on Facebook, and we'll create a new order for you at absolutely no extra charge. Hope to hear from you soon.

New York
1 review
0 helpful votes
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Excellent
February 19, 2020

My experience with Shapermint is Awesome! I love the shapewear & your service is fantastic!

Date of experience: February 18, 2020
Idaho
1 review
6 helpful votes
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If you ask for a refund they will charge you to ship the product back to them, even though you paid to have it shipped to you. So you are essentially covering all shipping costs by them then they take the fee right out of cost of the pants! Total bull$#*!!
Plus, the Empetua pants... are made from this really scratchy-unattractive material that rolled, which is why I sent it back. Worst. Product. And. Return. Policy. EVER!

Date of experience: February 18, 2020
Shapermint R. — Shapermint Rep
over a year old

Hey there, Dawn. We have already refunded the $6.95 refund fee back to your account. However, we can't provide you a refund for the shipping fee. Even we can't get it back from the courier. If you need anything else, feel free to send us a DM on Facebook.

Georgia
1 review
0 helpful votes
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Charged me over 10 bucks for a quicker shipment it still arrived a few days late, when I contacted supposed they showed me a message it had been delivered. It DID NOT ARRIVE FOR TWO MORE DAYS! Other shapeware works just as well as this one and they do not LIE about delivery times or thier product. Go somewhere else.

Date of experience: February 18, 2020
Shapermint R. — Shapermint Rep
over a year old

Sorry about that, Megan. We can provide you a refund with regards to your shipping fee. Simply send us a DM on Facebook with your order details, and we'll take care of it right away.

North Carolina
1 review
0 helpful votes
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Excellent product
February 18, 2020

Easy to order, no problems with delivery and the fit, are excellent.

Date of experience: February 18, 2020
Virginia
1 review
0 helpful votes
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Great service
February 18, 2020

The product I ordered was too small. I emailed the company and they shipped out the correct size the same day. I didnt even have to send other product back, they told me to donate it, which I did.

Date of experience: February 18, 2020
Georgia
1 review
0 helpful votes
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EXCELLENT
February 18, 2020

I have purchased 2 items from Shapermint and both are perfect. I accidently ordered an item other than the one I wanted and only realized my mistake when the item arrived. The customer service was outstanding and they sent me the item i really wanted immediately.

Date of experience: February 18, 2020
Ohio
5 reviews
0 helpful votes
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Great product and value
February 18, 2020

I've always been annoyed w/ my boobs - they get in the way, i can never wear a spaghetti strap anything, i can't sleep on my front - you get the idea. Shapermint has been great because i can wear VERY comfortable bras with a reasonable amount of support. Thank you :D

Date of experience: February 18, 2020
Virginia
2 reviews
0 helpful votes
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.
February 18, 2020

Great products and great service. We were very pleased with the products and will shop here again in the future. The exchange we made was very easy.

Date of experience: February 18, 2020
North Carolina
1 review
0 helpful votes
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No shape, stretches out
February 21, 2020

My expectations s were high after reading the reviews. My experience was LOW. It stretched out of shape with my large breast. I had to see the straps up to even give myself any lift. Maybe very small breasted women will have a. Better experience.

Date of experience: February 18, 2020
Shapermint R. — Shapermint Rep
over a year old

Don't worry, Ruth. You may try another size or another style. Just send us a DM on Facebook, and we'll get you a new one for free. Hope to hear from you soon.

New York
1 review
0 helpful votes
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They're ok
February 18, 2020

Item came on time. It looked better advertised than experienced

Date of experience: February 18, 2020
Florida
2 reviews
0 helpful votes
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Love the bras
February 18, 2020

I purchased two non underwire bras and I love them! Fit well, no bulges. The only problem I have is that you send me multiple emails every day. I don't want or need to delete your emails. Once a week is more than enough

Date of experience: February 18, 2020
Tennessee
1 review
0 helpful votes
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Perfect every time!
February 18, 2020

This is my 2nd purchase from Shapermint. I am MORE than satisfied! The panties fit super firm in all the right places. The bra I just received, I cannot say enough about how well it fits and it's pretty too. Thanks again!

Date of experience: February 18, 2020
Australia
1 review
0 helpful votes
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Very Comfy
February 18, 2020

I bought one bra it was so comfy I had to buy more.

Date of experience: February 17, 2020
Canada
1 review
0 helpful votes
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Excellent
February 18, 2020

Very please with quick delivery service and the the product.

Date of experience: February 17, 2020
Illinois
1 review
0 helpful votes
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So comfy!
February 18, 2020

Loved the bras, no marks under breasts. Made my clothes look good,

Date of experience: February 17, 2020
California
1 review
0 helpful votes
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Didn't like the item
February 20, 2020

I think its ridiculous to pay for shipping and to get a refund to pay shipping again, either way shapermint makes you pay for the product while letting you keep item. You dont get back what you pay and item doesn't deliver as promised

Date of experience: February 17, 2020
Shapermint R. — Shapermint Rep
over a year old

Hey there, Destiny. Shipping fees are non-refundable and we charge a refund fee for all refund requests. However, if it was an exchange, you won't be charged for anything. If you need more info about our return policy. You may visit our website under the help center.

Maryland
1 review
0 helpful votes
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This product is Absolutely amazing! Exceeded my expectations!

Date of experience: February 17, 2020
GB
1 review
0 helpful votes
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A very happy bunny
February 17, 2020

I was having trouble using the discount code that my friend had given me. When I contacted them the lady helped me very quickly rectify the problem.

Date of experience: February 17, 2020
Canada
1 review
0 helpful votes
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Shrunken belly
February 17, 2020

I ordered the panties, the tank top, and leggings! They are all great to your figure! The hardest part is getting into the garments, after that, you're home free!

Date of experience: February 17, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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