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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I placed an order and 1 of the items was no longer available. I've repeatedly emailed and got a repeat email which was no help at all. I will not purchase from Shapermint ever again. The quality is not good on the items I did receive! The shaper I bought, only wore it once and was going to wear it again when I noticed 2 holes. So no thanks to Shapermint.
If you ask for a refund they will charge you to ship the product back to them, even though you paid to have it shipped to you. So you are essentially covering all shipping costs by them then they take the fee right out of cost of the pants! Total bull$#*!!
Plus, the Empetua pants... are made from this really scratchy-unattractive material that rolled, which is why I sent it back. Worst. Product. And. Return. Policy. EVER!
Hey there, Dawn. We have already refunded the $6.95 refund fee back to your account. However, we can't provide you a refund for the shipping fee. Even we can't get it back from the courier. If you need anything else, feel free to send us a DM on Facebook.
Charged me over 10 bucks for a quicker shipment it still arrived a few days late, when I contacted supposed they showed me a message it had been delivered. It DID NOT ARRIVE FOR TWO MORE DAYS! Other shapeware works just as well as this one and they do not LIE about delivery times or thier product. Go somewhere else.
Sorry about that, Megan. We can provide you a refund with regards to your shipping fee. Simply send us a DM on Facebook with your order details, and we'll take care of it right away.
Easy to order, no problems with delivery and the fit, are excellent.
The product I ordered was too small. I emailed the company and they shipped out the correct size the same day. I didnt even have to send other product back, they told me to donate it, which I did.
I have purchased 2 items from Shapermint and both are perfect. I accidently ordered an item other than the one I wanted and only realized my mistake when the item arrived. The customer service was outstanding and they sent me the item i really wanted immediately.
I've always been annoyed w/ my boobs - they get in the way, i can never wear a spaghetti strap anything, i can't sleep on my front - you get the idea. Shapermint has been great because i can wear VERY comfortable bras with a reasonable amount of support. Thank you :D
Great products and great service. We were very pleased with the products and will shop here again in the future. The exchange we made was very easy.
My expectations s were high after reading the reviews. My experience was LOW. It stretched out of shape with my large breast. I had to see the straps up to even give myself any lift. Maybe very small breasted women will have a. Better experience.
Don't worry, Ruth. You may try another size or another style. Just send us a DM on Facebook, and we'll get you a new one for free. Hope to hear from you soon.
I purchased two non underwire bras and I love them! Fit well, no bulges. The only problem I have is that you send me multiple emails every day. I don't want or need to delete your emails. Once a week is more than enough
This is my 2nd purchase from Shapermint. I am MORE than satisfied! The panties fit super firm in all the right places. The bra I just received, I cannot say enough about how well it fits and it's pretty too. Thanks again!
I bought one bra it was so comfy I had to buy more.
I think its ridiculous to pay for shipping and to get a refund to pay shipping again, either way shapermint makes you pay for the product while letting you keep item. You dont get back what you pay and item doesn't deliver as promised
Hey there, Destiny. Shipping fees are non-refundable and we charge a refund fee for all refund requests. However, if it was an exchange, you won't be charged for anything. If you need more info about our return policy. You may visit our website under the help center.
This product is Absolutely amazing! Exceeded my expectations!
I was having trouble using the discount code that my friend had given me. When I contacted them the lady helped me very quickly rectify the problem.
I ordered the panties, the tank top, and leggings! They are all great to your figure! The hardest part is getting into the garments, after that, you're home free!
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Hey there, Wanda. How about we send you a new pair for free? Send us a DM on Facebook, and we'll create a new order for you at absolutely no extra charge. Hope to hear from you soon.