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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Canada
1 review
0 helpful votes
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Excellent comfort
February 26, 2020

I really love the bra's they are so comfortable and really soft.

Date of experience: February 26, 2020
California
1 review
0 helpful votes
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Inside padding
February 26, 2020

I ordered 2 bras that were on sale. One fits great but then the padding on the inside of the other moves around (like the padding in some bathing suits) needless to say that one doesn't get worn.

Date of experience: February 26, 2020
Shapermint R. — Shapermint Rep
over a year old

Oh, don't worry, Chasity. We'll send you a different style for free. Simply send us a DM on Facebook, and we'll get you a new one right away,

New Jersey
2 reviews
7 helpful votes
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Good but...
February 26, 2020

I find that the xl size varies from item to item. I have some xl items that are totally comfortable and some xl items that feel like I'm being attacked by a boa. Also, please keep in mind some of us gals are on the tall side and would appreciate a little more length on the leggings.

Date of experience: February 26, 2020
Tennessee
1 review
0 helpful votes
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Excellent
February 26, 2020

Excellent quality products that I very much enjoy. Will purchase from again.

Date of experience: February 26, 2020
Canada
1 review
0 helpful votes
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Leggings
February 26, 2020

Ordered 3 pair of leggings, size was perfect, colour of two of the three exactly as expected, one pair not as I expected but still nice. All three will be worn a lot as they are very comfortable and look well with tunic tops, long t-shirts or sweaters. Shipping was as described, tracking number made knowing delivery easy.

Date of experience: February 25, 2020
Maryland
1 review
0 helpful votes
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Amazing customer service
February 25, 2020

Working on a proper fit but fabulous customer service. The very best I've ever encountered

Date of experience: February 25, 2020
Washington
1 review
0 helpful votes
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Reasonable returns
February 25, 2020

Should there be a sizing issue with your purchase, they have a great customer service department that will make it right and do all they can until you get the product that works for you. Very pleased.

Date of experience: February 25, 2020
GB
1 review
0 helpful votes
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Super comfortable
February 25, 2020

I find that the bras and waist huggers are super comfortable to wear and gives me a good shape. I have recommended to all my friends to try them.

Date of experience: February 25, 2020
Missouri
1 review
0 helpful votes
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New Experience
February 25, 2020

Pleased with soft material and fit. Not having adjustable straps with no metal or plastic is a plus

Date of experience: February 25, 2020
Colorado
1 review
0 helpful votes
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WHY ARE THEY ROLLING?
February 27, 2020

Funny how my bra rolls up and my leggings roll down. For me, disappointingly enough, it is not what I expected at all. I could have spent half of the price on something from a retail store and gotten the same affect. Overrated!

Date of experience: February 25, 2020
Shapermint R. — Shapermint Rep
over a year old

Sorry to hear that, Cristy. How about we send you a new one for free? Simply DM us your order number on Facebook, and we'll take care of it for you.

Utah
1 review
0 helpful votes
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Comfortable
February 25, 2020

Best bra I've ever worn. I hate when you make me write more than I want to. Seriously

Date of experience: February 25, 2020
Arizona
1 review
0 helpful votes
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I wear many body shapers through my life when i was a young lady and I had good weight and curves but now i have just some lb over but i still have curves and waist. I wore, shorts, camis, body briefs, high waist briefs from many brands but i saw this ad on pinterest and I decided to buy one so im so happy because it works very well it has a lot compression on the belly and I feeling so good specially when the period is coming up so soon, well I'm very short lady 5" 2 " and my weight is 185 so i bought M/L so I'm very happy with my purchase. This body shaper really works the material is really stretch and compact and it doesn't rolled down, it stay on my high waist and it is very comfortable. I love it!

Date of experience: February 24, 2020
Virginia
1 review
0 helpful votes
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Too small
March 3, 2020

The adds of women trying on your shapemint products do not accurately pictique the try fit. I wear a size 18/2x and order up to size 2x and could barely get it above my lower abdomen.

Date of experience: February 24, 2020
Shapermint R. — Shapermint Rep
over a year old

Sizes are true to size based on a tape measure, Darlene. Send us a DM on Facebook with your order details and exact hip and waist measurement in inches, and we'll send you a new pair for free. We'll make sure to get the right size for you. Hope to hear from you soon.

Virginia
1 review
10 helpful votes
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I purchased 2 bras. The first was comfortable so I had no hesitation about removing the tags before wearing the second one. The straps fell off of my shoulders and there is no way to adjust them. Perhaps someone tried on the second bra and stretched the straps prior to my receiving it. It is useless. Any suggestions? I feel as though i wasted my money on this product. Adjustable straps would certainly be more adaptable.

Date of experience: February 24, 2020
Shapermint R. — Shapermint Rep
over a year old

Not a problem, Marilyn. We'll send you a new pair for free! Simply message us on Facebook, and we'll take care of the rest for you.

New York
1 review
0 helpful votes
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Great product and customer service!
February 24, 2020

I ordered one bra and it was so comfortable that I ordered two more. One of those that came in did not fit. I believe it was sized wrong. I tried to return it and they just let me donate it to a friend. And I got a refund. I gave it to my daughter! Sweet!

Date of experience: February 24, 2020
Pennsylvania
1 review
0 helpful votes
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There are two things that bring my response to only 4 stars. The first being the bra must be taken over your head and not hook and eye. The second issue is the form inside the bra is not attached and floats. A couple stitches could have kept it from moving. This apparently will be my project so I can love my bra even more.

Date of experience: February 24, 2020
Colorado
2 reviews
0 helpful votes
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What a comfort!
February 24, 2020

I've never felt a more comfortable bra! It never bunches up, fits great, moves with my moves, and doesn't make me look saggy. I would recommend this bra to anyone and everyone!

Date of experience: February 24, 2020
Tennessee
1 review
0 helpful votes
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Best bra
February 24, 2020

I've bought a lot of bras. Wanted comfort. Finally I ordered this bra. Was so comfortable. Ordered another one

Date of experience: February 24, 2020
GB
1 review
0 helpful votes
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No roll down!
February 24, 2020

Although the stomach control wasnt as tight as i expected, i would still say it was better than others as there was absolutely no roll down even wearing it for a whole day! Very comfortable too

Date of experience: February 24, 2020
North Carolina
1 review
0 helpful votes
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Best shapewear I have found yet
February 24, 2020

I love this company not only for the amazing products they bring to the table but also for the way they stand behind those products! I am a mom of four and sometimes I just want to feel super sexy and confident, so while I am working on me these shapers help me feel sexy.

Date of experience: February 24, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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