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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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California
2 reviews
0 helpful votes
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Great Bras
April 5, 2021

These are very comfortable bras. No wires digging into my skin. They offer support and are affordable.

Date of experience: March 17, 2021
Canada
1 review
0 helpful votes
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Comfy
April 16, 2021

They are super comfy, and would be good if you are sitting at a desk all day long, and not doing a lot of movement. I am doing a fair bit of lifting, bending, stretching with my job, and I find they ride up all the time, and I am forever pulling them down.
Like I said comfy, but unfortunately I would not order them again.

Date of experience: March 17, 2021
Shapermint R. — Shapermint Rep
over a year old

Oh, this should be comfortable and give you the perfect fit, Joelle. No worries, we'll send a replacement for FREE to make this right. Please send us a private message on this link with your order details. http://m.me/shapermint We'll take care of it from there.

Canada
2 reviews
0 helpful votes
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Shapermint leggings
March 17, 2021

From placing order easy Peasy to receiving product quality fit perfect!
So great to have now a control legging and shareware in future orders
Thank u Shapermint you are a life saver for every figure

Date of experience: March 17, 2021
Canada
1 review
0 helpful votes
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Love my shapewear
March 17, 2021

I got the bodysuit, fits great and is very comfortable... would definitely shop here again

Date of experience: March 17, 2021
Canada
1 review
0 helpful votes
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Very satisfied
April 5, 2021

These bras are so comfortable and the service is excellent.

Date of experience: March 17, 2021
Texas
2 reviews
0 helpful votes
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Very comfortable
March 17, 2021

Everything was easy to purchase to delivery, it's very comfortable and easy to wear

Date of experience: March 17, 2021
Missouri
1 review
0 helpful votes
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Comfortable
April 5, 2021

Excellent product. Really comfortable. Purchased multiple colors. Recommend

Date of experience: March 17, 2021
Colorado
1 review
0 helpful votes
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Somewhat dissatisfied
March 17, 2021

Straps to short and do not lay flat. Uncomfortable and snug using the extension.

Date of experience: March 17, 2021
Shapermint R. — Shapermint Rep
over a year old

We'd love to make it up to you, Teresa. Good thing we're a marketplace, we can have it exchanged to what's going to work best for you for free! Slide us a DM with your order details through this link: http://m.me/shapermint

Ohio
2 reviews
0 helpful votes
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My experience with Shapermint
March 17, 2021

Liked the body fit but wanted more support for the bust area as my breast are large. Loved the way it supported my back.

Date of experience: March 17, 2021
Shapermint R. — Shapermint Rep
over a year old

Hello, Michelle. If you think you'd prefer a different style for this slide us a DM with your order details through this link: http://m.me/shapermint

California
1 review
0 helpful votes
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Returns
March 17, 2021

I thought I would try one size lower but it didn't fit right. Very easy to exhange no need to send back. Received my new one and donated the other to my sister. Should be getting an order from her.

Date of experience: March 17, 2021
Alabama
1 review
0 helpful votes
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VERY
March 17, 2021

Great, love the fit and the way it makes ME look and feel. I bought my daughter one and she just love her shapermint. Wish you had larger bras

Date of experience: March 16, 2021
Michigan
1 review
0 helpful votes
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Surprised!
March 16, 2021

Very comfortable, yet has lots of control! Wish they came in a lighter fabric for summer in AZ, but I like them alot! I would say stay with your true size for fit.

Date of experience: March 16, 2021
Texas
2 reviews
0 helpful votes
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Great fit and oh so comfortable!
April 5, 2021

I have bought many a bras before looking for a good fit and comfort. I was kind of skeptical that this might be it, even though they looked good. But I was wrong! These, I bought 2, and they fit great!

Date of experience: March 16, 2021
Colorado
1 review
0 helpful votes
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Disappointed
March 16, 2021

I was disappointed with my order it kept rolling down on me. After much hassle with customer service trying to exchange for a small size. I have to mail back the size that doesn't fit have it processed before the smaller size can be sent out which will miss the event that I wanted to wear them for. And postal service is slow so I was better off with going though Honeylove

Date of experience: March 16, 2021
Shapermint R. — Shapermint Rep
over a year old

So sorry that you have to go through all that, Jackie but let us better take care of this. Please, send us your order details through this link to better help you out. Thanks! http://m.me/shapermint

Canada
1 review
0 helpful votes
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Great fit
March 16, 2021

Very happy with the fit! Plus pleased they included an extender! BONUS

Date of experience: March 16, 2021
Colorado
1 review
0 helpful votes
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Mixed review
March 16, 2021

I ordered two bras in the wrong size. The company was great about exchanging them. The new size fit, but the design was wrong for me. The company again was very good about the return. They refunded my money minus $10. So I paid $10 to try on a bra. If I had noticed anything about a partial refund, I wouldn't have purchased anything in the first place.

Date of experience: March 16, 2021
Shapermint R. — Shapermint Rep
over a year old

Let us better help you out for this one, Barbara. You can reach us through this link, so our Fit Experts can personally help you out. Thanks! http://m.me/shapermint

Canada
1 review
0 helpful votes
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I love my leggings and bra
April 5, 2021

The feel is always Confortable especially the bra. Reason why I ordered 2 more. I rated 4 because of je second order which I thought will arrive faster than the first which I ordered during the Christmas rush but this order tool forever to arrive.

Date of experience: March 16, 2021
California
1 review
0 helpful votes
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I love my new leggings!
March 16, 2021

I love them so much that I bought 3! Perfect fit! I definitely recommend these leggings they are so comfortable you won't want to wear anything else!

Date of experience: March 16, 2021
California
1 review
0 helpful votes
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For real!
March 16, 2021

I ordered 2 camisoles and I am very pleased with them. They do what they advertise that they do! Smooth and shape all while being comfortable.

Date of experience: March 16, 2021
North Carolina
2 reviews
0 helpful votes
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Customer service was excellent and the bra is so comfortable

Date of experience: March 16, 2021

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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