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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I was a bit skeptical, ordering bras without trying them on but my new Truekind bras are perfect. The straps stay where I put them and the comfort is superb. I will definitely order again!
Good product and quick service. Almost perfect bra with no metal and so comfy but wish the fabric wa s more breathable.
I was excited about my product!
However my boyshort rode up my thighs and i was constantly pulling them down which is uncomfortable.
Other than that I loved the material and they felt so good on. I still reccomend women try them, just because my experience was not the best, you will absolutely love them.
Thanks for sharing your honest feedback, Terrie. A different size or style can get you going. Let us help you get the right fit. Please send us a DM through our Facebook Messenger at http://m.me/shapermint, so we can help you with your order.
Will order again. And will highly recommend to others.
I love the way it shapes me and how comfortable it is. I will certainly recommend to family and friends. As a matter of fact, I did get one for my mom and she loves it!
Customer service was quick and easy. They stand behind their products and want to ensure a great fit.
My initial order was too big. After speaking with the awesome CustomerSupport team, the correct size was sent to me quickly and the return was effortless.
I am very satisfied with this bra. It is so comfortable. Like you said "Don't forget to take it off".
A big thumbs up for receiving my item in a timely manner. Product was in great condition no problems at all.
Glad that your mom like it, Julie. We're just concerned that it didn't fit goof on you. Allow us to check why and make recommendations too. Can you message us at http://m.me/shapermint, so we can better assist?
It's a very comfortable bra, and the shaping is nice. I am short waisted and an apple, so I have a tough time finding a bra that doesn't roll up on me. A wider band may help, I don't know. This has been a life long issue.
Here to help, Lisa. You can message us at http://m.me/shapermint, so we can make recommendations. Thanks!
Very good experience, love the bras... I don't have any more to say, I can't do 50 words, even though I love your products
There are mutliple brands to choose from on the website, I had issues with one brand, and was ready to throw in the towel, because that's what you do right? Well not with Shapermint! I remembered how they kept saying: Let us know if there's a problem! Free exchanges! Free returns! So I though sure why not, fully expecting to pay return shipping and everything. As it turns out Shapermint has the best customer service and business policies out there. They have made every single "wrong" right and I will only be buying shapewear from them moving forward!
Music to our ears, Serraya!
We wanted to know more about your feedback, Rita. Can you message us at http://m.me/shapermint, so we can better assist? Thanks!
When I order an item and the size or functionality is not quite as expected, Shapermint finds solutions to make sure my items are perfect for ME.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
They should be comfortable, Margaret. Allow us to check out what happened and send you a free replacement if needed. DM us through our Facebook Messenger at http://m.me/shapermint, so we can help you with your order.