Shabby StoreReviews 27

This has been the worst online purchasing experience I have ever encountered. I placed an order for an item on 2nd August, with an expected delivery time of 6 days. After numerous emails and contacts, the wrong item was finally delivered to my house on 14th August. I was then informed that the correct item would be sent, but now, after all this, your company claims the item is no longer available.

To add to the inconvenience, I am now expected to deal with the hassle of arranging for the collection of the wrong item. This situation is absolutely unacceptable.

I ordered a jar& it came smashed. Aaron told me he would send a new one he never did or refund. I emailed so many times& tried to contact on the facebook page to find he deleted& blocked mine along with other peoples comments. He then emailed twice saying he had sent off a new jar... it never came. Company is a con.do not buy!

I wanted to order two dining chairs and had the option of buying them for £80 each and receiving them in 8 weeks or buying a bundle of two for £240 and getting them within 7 days. As I wanted these for Christmas I chose to pay the higher cost. I placed the order on 6th December. Seven days passed and no chairs. I contacted them and was told it was ten days even though their website stated seven. To cut a long story short they were making excuses all the time. On 21. 12. 21 I was told I would get the chairs in 72 hours this would have been Christmas Eve. I knew there was no way this was going to happen. Christmas came and went and at this point I now wanted a refund. I contacted CAB who told me my rights and guided me on what to do next. They then said that they couldn't cancel the order as it had already been despatched. There were numerous emails sent all to no avail. I also asked what was the difference between the bundle of chairs and buying them singular bedsides the price and was told that there was no difference just the price. I did get my money back eventually minus the delivery cost which I should have had because nothing was ever delivered. I got on to them and finally had all my money back. It took me several weeks but I got there in the end. I think they've gone into receivership now.

Super place for interiors - always a safe fast delivery. Happy to recommend to anyone looking for something different

I have been waiting over a month for my delivery. I have had emails to say the delivery will arrive the next day. Nothing arrives. The customer service line just rings not even an answer machine. Do not bother with Shabby Store. The service is s
Habby. Their delivery non existent.

Do not buy from this company! 3 months ago before I ordered bedroom furniture (over £500). I emailed in advance to confirm that the items I wanted was not on pre order & it was confirmed they wasn't & would be delivered within 10 days. 2 ½ months later I still hadn't received them. One set of drawers were eventually delivered very damaged. I was told that part of the order was refunded as an apology, another lie. 3 times they have sent a courier to pick them & the courier refused to pick them up because of their size. I asked someone to ring me as there was no point in them booking couriers to collect & this keep happening. All requests for updates about refunding the remaining £300 has been ignored. Aaron finally got in touch on Saturday apologising & I was told a courier was coming Tuesday, it never came & my emails have again been ignored & they are not answering their phones.

I've been blocked on social media because I've been asking for someone to contact me. Please go elsewhere, this company is scamming people, they are able to post several advertisements daily but not able to reply to people that have spent hundreds of pounds. This is theft.

Ordered then cancelled 2 stools over a week ago. Still no refund. Had confirmation from Aaron it was canceled... Then they show up. So back they went. Still no refund! Then I get a text saying I hv a delivery on way. Nope not for me. So they hv delivered something to someone's house. What a shabby service! Literally!

If only I had read the reviews before placing my order. The Shabby Store goes from one extreme to another and unfortunately the bad end of the spectrum is very, very bad!

I placed an order with over 2 months ago and they knew full well when the order was placed and the money was taken they did not have the items in stock. They still don't! The blaming it on covid-19 and we are working from home excuses have now worn very thin!

There was no notification sent to say the items were not in stock when I placed the order, I only found out when I chased them to find out where my order was. Since then I have to contanstly chase, the last email I received from them was on 3 June. I have now cancelled my order and requested a refund... I have absolutely no idea how long that will take.

After a lenghty search I have managed to find the same items in stock and cheaper elsewhere...

Disgusting customer service. I have paid for items that they had no stock of, they didn't even advise me of this and now I have been waiting for over 10 days for the items to arrive. A replacement, which were supposed to be sent out in 24 hours, that was Tuesday, we are now at Friday and I have received nothing, not even an email from them. I can't even get my money back. That's theft in my eyes and the customer service is totally rubbish. Now having to put a dispute through with Paypal. What is up with these suppliers. It's disgusting.