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SGS Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
54
value
55
shipping
54
quality
52

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GB
1 review
0 helpful votes
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Very impressed with SGS Engineering. I rang to ask about a suitable trolley jack to lift my VW van. A man answered all my questions and made very helpful suggestions. I ordered it and it arrived the following day, with free delivery.

Date of experience: October 13, 2018
GB
1 review
0 helpful votes
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Fantastic company
October 15, 2018

Great company to deal with, items ordered arrived on time, perfectly wrapped and boxed. Invoices and pricing were clear everything I could have asked for.

Date of experience: October 13, 2018
India
1 review
0 helpful votes
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Highly recommended.!
October 13, 2018

I am extremely happy with the purchase. The shipping charges were reasonable, quick dispatch, robust packaging and excellent customer support.

Date of experience: October 12, 2018
GB
1 review
0 helpful votes
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3Ton car jack
October 12, 2018

Bought a 3ton car jack from SGS after looking and searching for days online, The price was right and I was well impressed with the quality of the jack after I unpacked it. Service was 5* and I will buy again from SGS in the future.
Thanks SGS

Date of experience: October 12, 2018
GB
1 review
0 helpful votes
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Excellent service
October 12, 2018

Ordered gas struts and found them out of stock, new stock would arrive when we were on holiday but the sgs team said they would send them when we were back. I emailed them to delay until 10th and they arrived next day. Excellent service

Date of experience: October 11, 2018
GB
1 review
0 helpful votes
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Excellent
October 11, 2018

Recently purchased a generator. Excellent price, quality item and super speedy delivery which was free.

Date of experience: October 9, 2018
GB
3 reviews
6 helpful votes
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Having used SGS for a variety of different purchases in the past I had no problems in purchasing through them again. I ordered a 3ton Trolley Jack which turned out to be an excellent buy and better than expected.

Date of experience: October 8, 2018
GB
1 review
0 helpful votes
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New SGS tool chest
October 10, 2018

After much deliberation and searching I finally decided to by a 42 " chest on offer from SGS. I am really pleased with the product which is high quality and am sure will last me a lifetime. Dealing with the company was very professional and the tool cest was delivered quickly.

Date of experience: October 8, 2018
GB
1 review
0 helpful votes
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Great prices and service
October 10, 2018

Have ordered 3 times now from SGS and each time my item has arrived safely and quickly. Communications good. Top quality products and at great prices. I searched for ages comparing prices for Milwaukee power tools but came back to SGS. The college i work for will now use SGS also for their tool supply. Thanks SGS.

Date of experience: October 8, 2018
GB
1 review
0 helpful votes
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This is the second time I have bought from this company & as usual, it was an excellent product at a very keen price. Very reasonable postage charge and fast delivery. First class website with clear video showing fitting instructions. Will always check them out first when buying tools and automotive parts

Date of experience: October 8, 2018
GB
1 review
0 helpful votes
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I have uses SG Engineering for numerous orders and have always found that their service and delivery times are second to none. The product are extremely good quality, nicely branded and well made

Date of experience: October 8, 2018
GB
1 review
0 helpful votes
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Bought a Milwaukee 18volt impact driver from SGS, only needed the body but they were by far the best price including delivery. Just the service I expect from a reputable company like this.

Date of experience: October 8, 2018
GB
1 review
0 helpful votes
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Excellent Company.
October 8, 2018

Great products and service, reliable and speedy delivery. A first class company and a pleasure to trade with.

Have bough several items from this company, well made products and at a very competitive price.

If you require workshop equipment then this is the place to go.

Date of experience: October 7, 2018
GB
1 review
0 helpful votes
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72" stainless chest
October 7, 2018

Ordered the 72" stainless tool chest for my garage and must say the value for money is fantastic. Not as robust as a snap on unit but at 1/5 the price it's prefect for what im using it for. Delivery company were very helpful and efficient as well. Can't say anything wrong with the whole purchase.

Date of experience: October 7, 2018
GB
1 review
0 helpful votes
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Excellent
October 6, 2018

Ordered a pair of struts that actually came the following day. They were fitted by myself in minutes. I am very pleased Indeed. It does not get any better than this. Thank You.

Date of experience: October 6, 2018
GB
1 review
0 helpful votes
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A great experience
October 6, 2018

Great product speedy delivery treated like special customer Will certainly buy from them again wish I had done business with them before

Date of experience: October 6, 2018
GB
1 review
0 helpful votes
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This is the second time I have used SGS and I have found each time that the items are excellent, reasonably priced and quickly delivered

Date of experience: October 6, 2018
GB
1 review
0 helpful votes
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I bought a Milwaukee Impact Driver (Fuel and Brushless) and two 5.0Ah Milwaukee batteries - extremely good prices and extremely prompt, efficient delivery. Thank you SGS Engineering!

Date of experience: October 6, 2018
GB
1 review
0 helpful votes
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Excellent
October 6, 2018

Great service next day delivery no messing about when they say it will be there it is, don't hesitate to use this company

Date of experience: October 5, 2018
GB
1 review
0 helpful votes
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Excellent service, great value for money and fast delivery.
What more do you need from a top tool/equipment supplier!
Would recommend to anyone.

Date of experience: October 5, 2018