Seventh Avenue

Never mind the high-priced items and exorbitant shipping costs, 7th avenue really sucks when it comes to customer service and credit issues. Everyone knows we've been experiencing a pandemic that has impacted a lot of people's ability to pay their bills on time. Despite this fact, I managed to make arrangements with almost every one of my crediters to pay my bills off under a special covid relief program. 7th avenue is literally the only creditor that did not offer such a program. They had one at one point but did away with it several months ago, as if the financial repercussions of covid weren't still happening. Instead of a structured program, they requested I write up a proposal regarding the terms of my future payments and pay off. Huh?! I was to fax this document. Before I could get the document faxed back to them, they reported me to the credit bureaus, causing my score to drop by 36 points overnight. So if you're looking for mediocre crap that costs twice as much as it should and a company that has no compassion for what people are currently experiencing, then 7th avenue is for you! Good luck getting another penny of my money, you grubbing mofos.

BE VERY AWARE THEY RUN YOUR CREDIT EVERY TIME YOU MAKE A PURCHASE SO IF YOU WOUNDER WHY YOUR CREDIT SCORE KEEPS GOING DOWN THIS IS WHY.
I HAVE ESTABLISHED A 11 YEAR HISTORY WITH THIS COMPANY AND NOW I COME TO FIND OUT BECAUSE I HAVE A GLOBAL FREEZE ON MY CREDIT DUE TO FRAUD THEY WONT LET ME PURCHASE UNTIL I LIFT IT SO THE CAN GET MY INFORMATION. NOT HAPPENING SO I CAN HAVE FRAUD DONE AGAIN NOT GONNA HAPPEN.
DO NOT BUY FROM THEM OR ANY OF THERE AFFILIATES.

Back in the Spring I ordered a anti gravity chair. It quit working, called and told them, they sent a replacement at the end of July 2021. They also said they send a return label in the box which there wasn't. It is now Oct 9th and no return label. It's always sent they say wait 7-10 days. But it never came. On Sept 29 th I canceled my account with them and yesterday I received a confirmation letter stating at my request to close out my account. But they can't send a return label? I'm afraid they are going to charge me another $600.00 dollars. I've reached out to the State Attorney's office for help and they are going to look into it. I have order several things from them and always been happy with it. So why can't they send a freakin shipping label?

7th ave. Sent me a letter saying that I would receive a "gift"; if l didn't want it to call by Sept 28, a bakers drying rack. Whaaaat? Never heard of 7th ave.! At first, l thought it was spam, so l ignored it. I had about 3 weeks to decide what to do. One day about a week later, a giant, heavy box arrived at my door; label read, "bakers drying rack." I was shocked; it was 2 weeks before the letter fm 7th ave. Said to call before 9/28! I called the number, spoke to a kindly woman who helped me, listened well, took notes, & said she will send me a return shipping label. When I couldn't lift it (to get it in my car) l called 7th ave again to get a pick up request fm FED EX. She wasn't the same woman l had talked to previously; not as helpful. L told her my story; her reply was that when a product is available earlier than originally promised, it will be sent. I told her, emphatically that I NEVER ORDERED IT, I NEVER EVEN HEARD OF 7TH AVE. She then said, well you're a customer with our credit card! I immediately said to take me off 7th ave credit roles, mailing & emailing list. I didn't want to have anything to do with 7th ave again! FED X picked up the box next day. TERRIBLE BUSINESS PRACTICES!

I placed a order on a Friday nite changed my mind tried to cancel it on sat office was closed called on Monday they tell me the product was already sent told them I didn't want it and wanted my money back well it's been over 10 days and I'm told by my bank that the company is hold my refund for another 2 weeks

I tried to put a rating of nothing but it is making me pick. A 1 rating is still too high for these righteous thieves. I have been a long standing line of credit with them and after all these years they started running a hard inquiry on my credit report every time I would place an order. The other day it just lowered my score 5 points and put another inquiry on me for a two year hold. This is the second inquiry since December 2020. Even worse, they do not report the account to the credit bureaus so I do not even get credit with my longevity and outstanding on time payments. When I called to have them remove the inquiry they told me I have to dispute it. However, in order to dispute an inquiry, you have to go through the company who placed it. Horribly company hurting people's credit score and not even caring. People are already struggling to make ends meet and everything in life is derived from credit. Think twice before using them!

Order arrived completely smashed. Sent email to customer service, with pictures. They emailed back stating I need to call them. I call only to receive a message stating they do not take phone calls that you have to go to there website. Their customer service is horrible. Cannot believe I paid $160, just for shipping and received the item smashed. It is apparent they do not care about customer service or product. Do NOT order from this company.

Dont even order from this company, its either everything us unavailable or rude customer srvice. Disappointing experience

I sent this farm bag back and still get calls daily and bills monthly :( seventh avenue you need to get a working phone number for those of us that need to speak with you. I would not recommend you to anyone! And I owe nothing cause I sent the item back!

I bought an electric can opener and toaster from Seventh Avenue, almost $90 for the two.
They are the most cheaply made and useless small appliances I have ever seen.
The can opener doesn't work at all, and the toaster is made so the bread falls down past the brackets to hold it and gets stuck
And, it only toasts one side of bread at a time.
These were Ginny's brand which I've never heard of and now I see why.
When I called, they hassled me as I told them I have the return label but no box to return it. I explained I am homebound in a wheelchair and have no way to get a box.
She told me to " just find one". I had to tell her I was reporting this to the BBB before she finally told me to throw it out and she would credit my account. A week or so prior, I had ordered a memorial garden stone for my daughter because her Dad passed Jan. 27,2021, and also some wind chimes for my daughter's birthday in April. I noticed that the order was not being shipped, so I called again.
They told me due to my Credit Bureau report, I would have to pay a down payment which is normally only needed if you exceed you credit limit. I was $100.00 under my limit, pay more than my minimum amount due and never been late since I started with them in Dec. 2020.
After calling for 2 days and no explanation, I cancelled that order and my account
NEVER again. These people are dishonest crooks.
I found a memorial garden stone with the same verse, much prettier and prettier wind chimes at Wayfair for a better price and it's already arrived!.
BEWARE OF SEVENTH AVENUE!
Over-priced cheaply made merchandise and customer service bullies.
Very bad business practices.

Any problems I've had, like Fedex tearing up a box with a cabinet in it, was resolved not by fedex but by 7th Ave.
They work with you on payments should you have unexpected less cash available that month.
I've had no problems resolving issues with 7th Ave and that's with purchases amounting to over $1000. 00

I have purchased some somewhat nice bedspreads and comforters. However everything I've received is made in China. EVERYTHING. To be honest I only do business with them because I want to attempt to establish some credit because my score has taken some pretty heavy blows.

This doesn't even deserve one star! An order was sent back and because of Covid, there has been a delay in return shipping. Someone called and threatened and said the most disgusting things! Name calling, even the Fing B words were used and credit was threatened. Will Never spend another dime here and will be letting others know. This happened to one of the most kind and honest and best people I know. I heard the whole phone call. My heart hurts for the way she was treated. In the end, someone else made it right but this person did NOT deserve to be treated this way and if they keep people on the phones that call and talk to people like that, they don't deserve one more dime. Word of mouth travels fast and I will be sure to spread the word. This employee deserves to be fired! Completely disgusted and heart sick about this!

I bought a curio cabinet from 7th ave we can't even put it together we put the bottom pieces together when we tried to pick it up to do the top the bottom fell apart the screws fell out. They would not hold. There's a lot of glass to be inserted but how do we use this when it won't stay together. I would send it back but I cut up the boxes it came in. What am I to do with this worthless piece plus I was told I would get 25% off because you sent two bottoms and not the top or glass and mirrors. It was for waiting and your mistake. 25% off the price. I should get a refund since we can't even assemble it. I will be waiting for a response. Stella Walker *******@outlook.com

After 12 years of spending too much money, but LOVING the products, my account was HACKED! Someone got into 7th Avenue's system and spent $4000 dollars. They got the bank account info stored on 7th Avenue site and PAID money towards my balance - a LARGE chunk - from my checking account so they could buy more stuff. 7th Avenue had to close that account and open a new one. But they didn't give me my credit limit back. They claimed I had to WAIT to build a credit line back up! Twelve years paying ON TIME and spending too much money with them and I no longer have a credit limit?! Because THEIR system was penetrable I get punished!? They said to wait... NO! I won't wait to be treated like this. This was THEIR fault. Their system I've noticed can't even handle the payment process. I have to mail a check to be assured my payment is applied. Or they'll charge me to do it by phone. No more dealing with them. It's not worth it! I'll save my money and buy local from now on!

I placed my order on the 25th, at 4:23am, and paid the exuberant amount for OVERNIGHT shipping (according to THEIR rules, I could count on the overnight shipping, because my order was placed BEFORE the 11pm cutoff time. The 26th was a holiday, and the 27th, I received an email from FedEx that my order would be delivered on Monday. I'm sorry, but overnight shipping would mean that I would receive it the 28th. So, the night of the 27th, I called Seventh Avenue customer service, and this MAN promised me that he sent a message to upper management, to call FedEx, to change my shipping status for me to receive it on the 28th and that it would take 3 hours. The morning of the 28th, I woke up and found out that that MAN had LIED to me, and when I SHOULD HAVE by their rules received my order today, the 28th, my order will sit on the FedEx yard in Dallas until Monday. I also had the PLEASURE of speaking to a SUPERVISOR by the name of JR, who didn't like what I was saying (mind you, I was NOT cussing at the young punk), HUNG UP ON ME! A supervisor, not liking what a non cussing customer was saying, so this high up representative of the company acted like a wussy baby.

My mother is a deaf senior person and I assist her with her finances. I was looking at her Credit report and realized that it dropped by 86 points. I looked into this a little more and realized that one of her payments arrived to seventh avenue a few days late. I reached out to the company on behalf of my mother, who has been a customer of this company for 12 years, and requested a good faith removal of the delinquent payment from her credit reports. This company stated it was against company policy and refused to remove this reporting. I have had this same scenario happen to me and my credit card companies have offered to remove it because they value my business. I would not recommend this company, as I do not believe that they value their customers.

Horrible customer service has horrible attitude.my mother ordered 2 things from them. Has not recived either of them. Was told that one was delivered and never got them. I called and they said they no longer had the one product they will just give her a credit which was fine. They told me her other product would ship dec 11th that she wouldn't need to pay anything till this item shipped. (This was back in August) fast forward to today, my mother recived a bill threatening they would turn her into the credit company and other things if she didn't pay the bill by the due date. So I called in and got a whole attitude from both of the customer service people. My mother told me to cancel the order and tell them to not send anymore catalogs. She would not order from them anymore! Once it was clear the woman hung up on me! Don't trust these people! You'll never get the product! Then they expect you to pay and if you don't they threaten you!