Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Seranata provide an excellent service, confirming the status of order with wonderful emails. Ordering process is easy and any queries are answered promptly. The flowers and accompanying cards are superb and such a speedy and efficient service. Have used Serenata before and would definitely use again.
Thank you and keep up the good work! :)
Was not happy with my order, I payed £30 and the flowers were awful and I was very let down as these were for my mums 50th birthday! I will be asking for a refund.
Ordered a bouquet for a friend late one afternoon and they were delivered the following morning, with regular emails to tell me they'd been dispatched, were en route, and had arrived. Bouquet exactly like the photograph. Great value, great service, thank you.
Website easy to use.
Good selection and price
Tracking system.
Didnt see the bouquet but had a positive response from recipient
Great service flowers ordered at lunchtime and arrived by next morning. Flowers were a get well gift and recipient said they were lovely.
After ordering flowers for a very special occasion i was very pleased when all requests were meet, i then decided to order one of the hampers, a gift for christmas and once again was very pleased, will use again in the future, thankyou serenata for your excellent service.
Ordered Flowers online for delivery for Saturday, never arrived, emailed them some kind a problem with the delivery date. So they ask me to pick another day for delivery my choice so I picked the Monday nope they cant do that date so now I have to wait until Wednesday before my mum gets her flowers. Never again will I use this company.
Ordered flowers to be delivered on for my mum's birthday. Kept up to date with every step of the delivery and flowers arrived on time and were lovely. Can't fault the service.
Great service. Ordered late at night for next day delivery. Flowers arrived by lunchtime. Lovely flowers and Good prices too. Highly recommended.
Probably The WORST Customer service I have received EVER - Flowers for a wedding anniversary arrived 2 days late - no notification that they would be arriving late. When they arrived the box was badly crushed all along the side and the top. Before signing for the box I wanted to open it the flowers were in a terrible state! Two of the lillies had broken heads, there was no protection around the bouquet at all - we refused to accept this package and when contacting the web contact form ONLY complaint department we just had a stream of trite and what seemed like templated apology emails offering refund or a new bouquet which as couldnt be delivered for another 9 days as they were only doing Chistmas flowers this was on the 16th Dec - No offer of an alternative bouquet to arrive sooner - No offer of any compenstaion for the order arriving TWO DAYS LATE AND IN AN UNACCEPABLE CONDITION. They ask for a phone number on there complaint contact form which is the only way to contact the company, then proceed to write to say they only resond by email when we requested a phone call. We have used them in th past with good results, but obviously never again - Their virtually NON EXISTANT CUSTOMER SERVICE has made sure of that.
Useful
Share review by email
Ordered a supposed deluxe bouquet for Mums birthday and paid extra for specified delivery so they could be handed to her but left on doorstep. Bouquet nothing like described or pictured and flowers dying or in dying buds, plus bouquet mainly leaves. Really upset as I could have got a better, cheaper bouquet from my local petrol station and delivered them myself!
This is the second time I have used Serenata flowers. Excellent value for money both times recipient has been really pleased with the flowers.
Would recommend.
33rd Wedding Anniversary Gift let down because some of the flowers were damaged inside the box. Your packaging needs revising, or your courier replacing.
They were within a whisker of arriving late.
Peter W
I can only repeat the comments of the recipients, as I ordered the flowers but haven't seen them. I was told they were really fresh and nicely in bud ready to open, rather than overblown blooms that don't last. Serenata are very reasonably priced and with a free delivery service I believe excellent value for money.
I first ordered flowers from Serenata in November to be delivered for my Aunt's funeral. I was told the flowers were lovely.
I have recently placed numerous orders for flowers to be delivered to family and friends for Christmas in the UK (I live in the US). The follow up was extraordinary. I had put the incorrect street number on one of the orders and they contacted me to get the correct number. They also notify you when they are out for delivery and when they have been delivered and the recipients seem very happy with the flowers. I would highly recommend Serenata. My only complaint would be their website for contacting them. I found that really hard to navigate.
Cheaper doesn't always men better and in the case of my delivery that was exactly that, my delivery was to a lovely lady who was leaving our company BUT they didn't arrive within business hours, so no bouquet, its my fault apparently as they can deliver until 9 pm in the small print, customer services offered on solution, no refund and no credit, basically no help what so ever I will be avoiding in the future and moving back to reputable organisation, looking at the other feedback through this site I'm am not alone, my last thought is how I was treated, NO CUSTOMER SERVICE, NO HELP DISAPOINTING IN EVERY ASPECT
Don't actually know what the flowers are like as the recipient hasn't told me! Delivery very good. Have used Serenata in the past and the service and flowers have always lived up to expectations
Beautiful roses. Very happy with delivery and customer feedback.
Delivered on time and easy to order. I´ll recommend it
Dreadful quality and service. Flowers did not resemble picture and delivery was not as promised. I havent come across service like this anywhere before.
Ordered flowers for my elderly sister moving from Scotland to Droithwich flowers were left on someone else veranda which they returned to delivery company could they not try someone else in block even the caretaker and if you want them delivered again you have to pay so no flowers for my sister wont use again oh the company did offer 50% off
