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I have used this company several times and was quite happy with them. However, it all changed on my last order. I couldn't see in the payment page that I was paying for two bouquets when I only wanted one. I thought I had deleted the other one. So I filled in my credit card details and once the payment had been confirmed I realised that I had paid twice what I was expecting. I immediately sent them an E-mail to correct this and tried to get their telephone number which was not available anywhere. I later got an e-mail explaining the following:
1. That the flowers were already packed and they could not make the changes. However, I had e-mailed them immediately plus the flowers were still on-site when they replied.
2. They dismissed my request to have a manager call me as they only reply via e-mail. As if one of the managers doesn't have a phone that they could use.
After several e-mails they didn't provide a good enough reason plus I felt they just brushed me off despite me telling them they were loosing a customer. So I will not use them again for bad service.
My fiance recently paid £49.99 plus delivery for a Valentine bouquet. On delivery, the roses were wilting and turning brown, the freesia were completely open and also wilting, the lithsiums were wilting and flowered heads were missing from the stems, the only ONE fresh flower was a lily, which was still in bud! Quite an expensive lily at £49.99, the rest of the bouquet was thrown away!
My friend was really surprised by the delivery on the exact date. Reasonable price and nicely done. I was informed about the delivery in a very flowerish way and am completely satisfied.
Easy ordering process. Quick and professional delivery. Reasonable prices. Somewhat disappointed with the flowers though. Very unlike the photo on web site. A ton of greenery but very few flowers
I was charged twice in error, but they did respond quickly to my complaint and refunded the second payment, although I don't understand why in the days of online banking I had to wait three days for a refund. My payment left my account in one second flat, so my refund should have arrived in the same time. The flowers were nice, but I expected more for my money.
Ordered roses for Valentine's day needed to change address due to illness two days before unable to do so. You can't speak to customer services all done via email. I have used them several times before and being very happy won't be using them again
Now I will always order flowers here. Thanks, good service and fast delivery.And they know their work, and good quality
I ordered the double upgrade but was completely underwhelmed by what came for that price. Delivery was on the day stated but closer to 5pm. I was wondering if the birthday flowers would ever arrive.
Lovely flowers, Delivered safely, packed to prevent damage in transit and lasted well over a week. Very satisfied with all concerned
Great, speedy delivery of some lovely flowers which went straight from the packaging to the vase. I would definitely use your service again.
Easy to place order, good value for money especially with my discount ended up buying the largest bouquet. Delivered on time will be using again.
Very good service. Kept me well informed throughout the day. However the flowers were a great disappointment. They looked nothing like the photo that I ordered from and not the bouquet I expected.
The flowers got where they needed to be and on time. My cousin was thrilled with the surprise thank you we sent her. I overpaid by mistake and didn't know until you got in touch and informed me that you had sorted it out and refunded my payment. Thank you.
They ordered my flowers to the wrong person, I person I sent them to never received the flowers. When I called to talk to someone no one was available. I went back and forth with email they did not take responsibility for their action and told me to place another order and theyll give me a discount. Why would I pay again? When they delivered to I dont even know who. This was the most frustrating thing Ive dealt with. I cant believe they did not take responsibility for their company mistake. WILL NEVER ORDER FROM HERE AGAIN. THEIR COMPANY IS A SCAM!
The delivery was great, came within the 12 hour time slot. The disappointing moment was the end product, the flowers were damaged along with packaging. They were delivered in a box, this probably did not help as it seemed to be what damages the flowers.
Overall this was a disappointing experience, I will not be ordering through Serenata again.
These were a gift for a guest's birthday and I have to say 2nd time we have ordered and did not fail to impress, arrived as requested ( Sunday Delivery) very well packaged and our guest was over the moon Thank you
We will be back again!
Delivered looked good. Although had plenty clean water and considering what I paid I would expect at least to last seven days minimum. They were bought and delivered on 14th, had to thrown out on 18th. So unhappy wife and disappointed husband.
Awful. Missed 3 flowers off my bouquet failed to accept responsibility for it.
Flowers look like something from a petrol station. Will NEVER use again.
Closed the complaint without a reasonable soulution.
I live in Australia and wanted to send my friend in the UK some flowers as she had just lost her father. She received lovely flowers 2 days after placing my order. Great service and the photo she sent me of the flowers were just like the photo on line.
Thanks she was a happy bunny.
