Serenata

The night before my flowers needed to arrive for my friends birthday the let me know that the flowers I had ordered were not in stock and I had to choose another bouquet. This or not receive them on the day I had paid for.

I chose the same amount of roses in pink (originally white) for which they tried to charge me extra for even though this is all due to them making a mistake.

When I declined they refunded my my money with no apology or response.

Awful. I will never order again. My friends present will now never arrive and I live in another country.

I had birthday flowers delivered with dry and dead foliage and squashed flowers, after giving them the feedback Serenata flowers just kept telling me to follow the care instructions and contact them again after allowing the flowers to bloom, not sure how dead plants can bloom again... AVOID, bad customer service.

I ordered flowers, vase and a sympathy card for my friend who lost her father. What was delivered was flowers and chocolates which were left in a box at the side of her bin in her garden! She only found them when she went out to her bin! I was totally disgusted that they could get this order so wrong at a time like this. They should be more cautious about the order when it's a sympathy or a funeral order! I was so upset about it!

Would actually be a zero but will not allow me to do that... Had a delivery of flowers from my mother in law for my 50th birthday. Freesias and roses, box was battered and already open, all Freesias limp and beyond saving, awful leaves on the roses.
My mother in law sent photos of the bouquet whinchat looks horrendous and Serenata didn't want to know about it basically, just sent her an email in return telling her how to look after flowers. Maybe that could have been done if they didn't arrive in such bad health to start with. Terrible flowers and horrendous customer service

Don't go by photo of bouquets on website as they have more flowers in them than you get in your order.

Ordered what looked like a great arrangement of flowers for my wife's birthday at £40 reduced from £50 so a great bargain, or so i thought until they arrived. The flowers were fresh and in good condition but to be honest you get the same quality but twice as many flowers from a £15 bunch from Tesco. Wrote to customer service and although apologetic they are not bothered that it was a very disappointing Birthday for my wife and I ended up getting some more flowers from another supplier which was what i expected for the price.

I ordered flowers for a romantic occasion and they were never delivered, I ordered on a Sunday with expected delivery on a Wednesday. I emailed on Thursday after no delivery and was told I need to wait 24 hours. Emailed on Friday after seeing that their internal tracking said the delivery failed. Response was that the driver could not find the address… I assume he hasn't heard of google.
My only options were wait another 8 days for them to deliver again or get a refund, even though they offer a guaranteed next day delivery fee. Not much of a choice when the flowers are for an anniversary. They never showed any interest in making sure my order arrived, just giving me a refund so I shutup. The fact that they don't show the real tracking data is suspicious enough, every service I've ever used provides the tracking number linked direct to the courier's website. But Serenata just has a little page that gives minimal info.

They are an awful company, I paid for flowers to be delivered to a close friend who's mother had just died,
They didn't turn up, then when I emailed to ask what happened to them they abused me and called me a liar.
Would never use them again. I wish I had checked out their awful reviews on trustpilot (which they have now turned off) before I bought them,
I got some from Bloom & Wild in the end, they are much better.

What a disappointing gift from my daughter in Australia…
No company details to phone direct to complain
Avoid this fraudulent business

I ordered the bouquet and what I got looked way different from what I ordered. When I contacted the customer service they firstly didn't want to acknowledge the fact that the bouquet looked differently from I ordered and were trying to convince me that the flowers I got are right. But the bouquet is not about the flowers count, it is about the overall arrangement and look. Finally after couple of days they admitted that the bouquet had too much greenery and they suggested that from the flowers and greenery that I have I should be able to put together the bouquet from the picture. So if you want to make "do your own " project from the pieces they send you, it is the right place. But if you want to send beautiful arrangement to someone you care about, not really.

This is the first negative review I have ever given for any supplier.
The 1 star is to reflect the ease of ordering and quick response to my complaint.
I ordered a bouquet for £29.00 for next day delivery. These were delivered on time however all flowers were dying, there was even a half of a carnation nestling in amongst them (clearly the dead part had been cut off). It was clear some dead leaves had been removed, leaving other limp leaves and dying blooms. They were sent to cheer a couple up, however they just upset myself and the couple - we really didn't need the hassle. Customer services were sent pictures and to be fair resolved the issue within an hour (ish) promising to send fresh flowers the following day. I was surprised that when these arrived they were just the ordered bouquet - I expected Serenata to have upgraded to a larger arrangement as a "sorry for the inconvenience", although this was not offered - just my own thoughts!. I have since checked on a friend I sent a bouquet to a couple of weeks before, she didn't want to spoil the surprise by telling me that they also arrived limp and dying (another £29.00)!. Therefore, I will not use Serenata again and will not recommend anyone else does. As a side issue both recipients were shocked at the cost of the small bouquets, and did not believe that the small arrangements with more foliage than flowers were worth the cost, even if they had been fresh flowers.

Long time user of Serenata Flowers, normally good service and high quality bouquets. I purchased the Cream Tea bouquet and was incredibly disappointed with the low quality bouquet that arrived, looking completely different from the image on the website and disappointing the recipient.

I voiced these concerns to the customer service team who told me that the correct number of stems were in the order and so they considered the service and quality acceptable, despite significant difference in the photos - which I would love to share with this review.

Based on the subsequent poor customer service, I have closed my account and will not be using them again.

I ordered birthday flowers online on Tuesday 26th October.
The website GAVE the option for delivery next day on Wednesday 27th October.
I was told during the day on Wednesday at different times that they were with the courier and due to be delivered.
The customer service agents continued to tell me they would be delivered by 9pm.
THEY WERE NOT DELIVERED.
Today - Thursday 28th October- I now find out that they have only just been dispatched today and were not even dispatched yesterday as i was told! So everyone just lied to me.
They refuse to give me a refund, even when they have been unable to deliver when a customer requests and PAYS for it.
Disgusting service, i am appalled and will never use them gain and ensure everyone i know never uses them either.
I am disgusted they have the audacity to lie so blatantly to customers, take my money for a service, not provide that service then refuse to refund me when they are UNABLE to provide that paid for service. What sort of a business is that?
I hope one day staff at Serenata receive the same service i have from them, then they might understand how disgraceful what they have done is.

So happy that finally I can order beautiful orchids from Serenata Flowers. I've ordered 2orchids and they are gorgeous. Lots of flowers and a really nice fragrance as well. Happy customer

I'm a repeat customer and would highly recommend Serenata Flowers - best of the bunch of online florists in my opinion. My flower deliveries have always arrived on time, the blooms have been in good condition no matter what the weather, opened up beautifully and lasted ages by following the instructions.

I have used Serenata Flowers in the past for my employees birthdays. The last two orders have been an absolute nightmare. One order did not leave the depot at all, no one from Serenata Flowers advised of the failed delivery. I had to chase this up with them and the flowers arrived 4 days later for a staff members birthday. They apologised profusely and advised they would deliver the flowers free of charge. I assumed the credit would be put on my account.

I placed another order for an other employees birthday. This time I did receive an email advising the delivery had failed. Apparently, the driver was unable to gain access. The business was open all day until 8pm. We received deliveries from Amazon and our stock providers that day, all were able to access the business with no issues. I took this matter up with Serenata Flowers only to be told nothing could be done about this as the driver was unable to gain access. I queried about my previous order and why I had not received the refund as their email had advised. I also stated that I would like to speak with a Manager and requested a call back. My query regarding the refund was ignored, and I was basically told they are an on line business and no one will call me. The Customer Service advisor, Leo totally avoids answering your queries and just repeats the same thing over again, nothing can be done the driver could not gain access.

The Service is totally unreliable, ordering flowers is for a special occasion, which relies on being delivered on time. On both of these occasions it was for a Birthday. Serenata Flowers have no shame in delivering flowers late, their Customer Service is pathetic and unprofessional.

Do not order flowers from this Company, there is a high probability they will be late and all you will get from them is Sorry we will redeliver, and some very poor, lame excuse as to why they could not deliver on time. AVOID THIS FARCE OF A COMPANY AT ALL COST!. - C Horne

Customer (dis)Service
I ordered two deliveries today, having used Serenata repeatedly and ALWAYS getting excellent service I was surprised and eventually fuming that the important one was a failure to deliver.
DPD dropped the ball, it happens and I accept human failure, what I WONT accept is the passive aggressive disinterest of 'Neale' the Serenata Customer Service worker.
Zero interest or empathy and disbelieving that the recipient was in EVEN THOUGH SHE HAS COVID!

If you have any problem at all with Serenata, a usually good company, you can FORGET any satisfaction for THEIR screw up, you will be palmed off with platitudes.

I am unsure I will use them again, even though this failure wasn't their fault, their customer service however IS their fault.

Well pictures say it all
Literally worst flowers I have ever seen. Well I say flowers there weren't any...

Ordered these for a sick Auntie. £40 reasonable amount to pay and photo looked lovely. Thought it made sense to go local to where she lived in Croydon. Big mistake. Totally embarrassed by what was delivered and in a box. I order flowers regularly from my local area and expected the same quality. I will attach their photo and what actually turned up. It speaks for itself. I've realised the reviews I saw before ordering on their website were fake. Scammers. Don't order from this Company!