Serenata

Do NOT use them. Worst experience ever. I ordered and paid for flowers last Friday for my daughter's birthday to be delivered the following Tuesday. Still no flowers! It was her first time without her family on her birthday and I really wanted to make it special for her. They're now saying they will not refund even though flowers were never delivered! Worst ever

My parents told me that the flowers arrived compressed in a package so that they could fit through a mailbox and looked rather the worse for wear. I will not be ordering through this company again.

£30 what a complete waste of money.
Below of how they should look and how they DID LOOK!
Extremely dissatisfied

Ordered what is described as the 'Love Letter', twenty-four red roses for £39.99 and paid an additional £9.99 for premium guaranteed delivery before 1pm.

What arrived was six tiny pink roses with some other weed-like foliage all squashed up in flat cardboard envelope.

Do not trust this company to deliver what you ordered for a special occasion. Disgusting, despicable service.

Trusting the good reviews I ordered a postbox bouquet two weeks in advance for a Saturday delivery. On the delivery day the status is "in production" instead of out of delivery. I email asking for an update - get a copy&paste response straight from a website that doesn't even address my question. Email again on Sunday - "oh sorry we can deliver it on Monday". An hour later - "oh sorry we'll only have these flowers on Tuesday".
If you want your occasion ruined use this wonderful service, who knows, you might maybe actually get what you ordered.

This company autofilled the incorrect address, when I tried to change this it was not possible, I contacted them 2 days before delivery and they still would not change the address so the flowers are going to the wrong address which I informed them... I asked to either change the address or give me a full refund, they refused both! Absolute cowboys, spend your money with a professional company. You will waste your money like I did with these jokers..

Flowers delivered to my uncle today who had a cardiac arrest, aunty sent me a phot and they are dreadful! Sparse and weedy and definitely not what was advertised!
I am bitterly disappointed and they were not cheap! Have seen better arrangements at the local supermarket.
If i could give a zero I would.

No follow through to rectify a genuine issue with flowers that rotted on the stem and dropped whole flower heads. Flowers that were either diseased or cold stored for too long. A very poor show.

Beautiful flowers excellent delivery service I will use Serenata for flowers for friends flowers were beautifully boxed for delivery and safety

Flowers were supposed to be there for my wife's next day birthday. Arrived after 8pm!

What a total waste of time and money.

Customer services just quoted T&C. What use is an 8pm delivery, furthermore how is this acceptable as "next day"

What a joke, never again. Avoid like the plague they will let you down

Giles
Somerset

I ordered Flowers for my grandmother upon my grandad passing.
The flowers looked half dead, the water package was empty. The box look like it had been kick from a warehouse to her door. And she cut her hands on the broken glass.

Shocking experience.

I'll stick with Moonpig in future.

Not one flower in bloom - all in bud.
Bulked out with poor quality foilage.
Nothing like the picture.
Refused to refund.

I ordered flowers for mothers day 2022 handy as I live in Houston and trying to get flower to the UK, they were delivered on the date as expected however, the flowers look to be completely wilted and starved of water. I reached out to the customer service support team and things were ok until they told me "After reviewing the image, we can see the care instructions have yet to be followed, with the flowers needing to be arranged in a vase of fresh water after cutting the stems, allowing them to settle into the new surroundings, have a good drink following the journey and time for all the buds to open". The flowers are in a vase of water as they should be. I give them one star as I am unable to give zero. Be warned and expect poor service.

Avoid them at any cost! Ordered flowers for women's day, even paid extra for a guaranteed delivery, and they could not make the delivery at all! And when you try to contact them they just send you the same automatic email... WOW!

Ordered flowers as the website is full of 'next day delivery' promises and testimonials. Received an email saying 'the gods were not on their side' so they hadn't delivered them. 5 emails back and forth (they don't have a phone number that they're willing to share with customers), and the flowers were delivered nearly a week late, the day the recipient went on holiday.
Whilst trying to find a phone number, I noticed that Serenata Flowers is incorporated in an overseas tax haven (Malta). A bit surprised by this, as the website is full of blurb about sourcing locally etc.
In future, I'll use a local florist rather than an overseas domiciled ecommerce business with really poor customer service.

I ordered flowers for my g/f's birthday they did not arrive and it's impossible to get in touch with them

I've just had some flowers delivered for Valentine's Day, which my boyfriend who lives in a different city, has had sent to me. I haven't told him this because it will just make him feel bad for no fault of his own but the flowers are absolutely rubbish and in shocking condition! I've been on the website and not one of the bouquets bears any resemblance to what's been left by the delivery driver outside my door (didn't even check to see if I was in...)
Most of the bouquet is leaves. The pink roses are literally about a day away from dying and I've had to pull off and throw away their outer petals because they're already wilted. The red roses in the bouquet are poor quality miniscule buds which are not even going to bloom properly, that much is clear.
I cannot believe a company would rip off its customers like this. I'm really annoyed as I can see that the cheapest bouquet on the website is £27.99.

Ordered flowers for mothers 92nd birthday. No flowers, no explanation on the day.
When chased, some nonsense excuse about shortage of U. K. lorry drivers! Refused request to cancel and refund the order. Delivered some pretty sad flowers 2 days after her birthday. Absolute waste of time - AVOID.

TO ANYONE CAPABLE OF RECTIFYING THIS SITUATION... AFTER ALMOST 40 EMAILS I'VE BEEN GIVEN YOUR LINK... MY SITUATION HAS BEEN EXPLAINED TO LEO OVER AND OVER... GETTING NOWHERE... I WOULD APPRECIATE IT IF YOU COULD RECTIFY THIS ISSUE ASAP...
I PAID £86 FOR 3 BOUQUETS... THEY WERE SHOCKING... SPARCE. AND EXPENSIVE.
AND LOOKED NOTHING LIKE THE IMAGES ONLINE...
ALL I'VE RECIEVED IS THE SAME PATRONISING RESPONSE... ITS A ONE OFF... CAN'T DO ANYTHING WITHOUT PHOTOS... SORRY IT WON'T HAPPEN AGAIN... ITS PASSED 5 DAYS...
THESE WERE GIFTS... WHICH MADE ME EMBARRASSED... THAT I'D ACTUALLY SENT THEM THESE FLOWERS...
THEY WERE NO BETTER THAN 3 BUNCHES OF FLOWERS FROM A PETROL STATION... AT A FRACTION OF THE COST...
40 EMAILS BACK AND FORTH... NO FURTHER FORWARD... SHOCKING.
NO CUSTOMER SHOULD HAVE TO DO THIS.
YET AGAIN I PAID £86...
RUBBISH FLOWERS.
RUBBISH CUSTOMER SERVICE.

COULD YOU PLEASE TELL ME WHERE MY REVIEW IS... ITS BEEN TAKEN DOWN AND FURTHER MORE... WHY ARE THERE ONLY GOOD REVIEWS ON YOUR WEBSITE... TOTAL MISREPRESENTATION...

I FEEL SO STRONGLY ABOUT THIS MATTER.
I FEEL I'VE BEEN TREATED UNFAIRLY...
AND REQUIRE A REFUND £86...

PLEASE READ ALL 40 CORRESPONDING EMAILS. TO GIVE YOU AN IDEA WHAT YOUR STAFF HAVE PUT ME THROUGH...

YOURS MRS CHAPMAN

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