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I had happily been using Seranta flowers for some years until today. I tried for one and a half hours to place an order, but their site would not take me to the make page. I contacted their customer services dept which is now on line and heard nothing. Eventually I used a different company and contacted Seranta to inform them. After th is e-mail I eventually received a generic e-mail blaming my device or browser for the problem. I must reiterate that I had placed an order with another company which took a matter of minutes, using the same browser and device. They have a website problem but will not admit it. Unfortunately they have become like many other companies whereby they have no regard for their loyal customers. I am absolutely furious about the way I have been treated after many years of dealing with them.
Recipient was delighted with the peace bouquet. Delivery was amazing, next day (Sunday) as stated. Overall, we're all happy here. Thank you Serenata Flowers. Highly recommended and will definitely use the company for any flower deliveries in the future.
As usual, your firm gave me early notification of flowers being sent off and then when delivered. They were for my mother's 90th birthday. As I am in Uganda and could not be there, it was important that they were special. She was delighted and said they are beautiful.
Many thanks.
I ordered some flowers to be delivered to the hotel where we were celebrating our Golden Wedding. I had instructed the hotel to put the flowers in our room as soon as they arrived. We arrived in the afternoon and had already received an e mail from Serenata to say the flowers had been delivered. When we got to our room there was no flowers there. I checked with the concierge, and they had no record of any delivery.
It turned out that the delivery company had just left the flowers at a back door of the hotel forged a signature and left. The flowers were left there for over 2 hours in the hot sun
When I tried to contact Serenata, i found it very difficult to find a connection on their website to complain, but I persevered, and managed to send a complaint. The company denied that the delivery company would do this, but after submitting a letter from the hotel and proof of CCTV they offered me a 10% refund which i obviously refused, they then gave me a full refund.
I am sure my report will never be shown, but i certainly would never use this company again
Brian Gold
Flowers ordered for the much awaited arrival of first grandchild, so I wanted them to be special. Some of the stems were broken and rotten and the flowers were of the quality that I would expect to pick up from my local garage. On the plus side the company agreed to refunded my money very quickly
Ordered 24 red roses for my wife for our Ruby Wedding Anniversary, they arrived on time in perfect condition and my wife is highly delighted with them.
Beautiful arrangement and great delivery service
Highly recommend this site
They do nice little add-ons like cards balloons or chocolates
Excellent service so friendly and helpful would definitely recommend them and I would use them again
Ordered the flowers in good faith for my wife's birthday surprise.
Got a message at 09.00 on the due day to tell me that they had been despatched and would arrive between 12.10 and 13.10. Flowers didn't arrive but got a message at 15.30 to say that the package had been left in the porch as instructed by me. What a joke!
That was 2 days ago but it gets better:
Got the same message again this morning to say that the flowers were due to arrive at a similar time today. Guess what, it's now 14.30 and the flowers haven't arrived.
You can't speak to anyone as all messaging is done on line. Potentially, I might get a refund but that's not the point. I specifically ordered the flowers because they could be delivered on Sunday 27 August but this company has let me down badly.
Would I use them or recommend them:
DEFINITELY NOT
SteveC
Bought 'Freya' plus a mini birthday balloon, cost £37. Would have preferred card included for that price. Flowers were a big hit, not just the gesture, but the content of the bouquet. Immediately after placing the order (within the minute) I tried to adjust the delivery time, but the system informed me it was already to late to change it. They were delivered around 3pm in the end, which was fine. 5pm onwards would not have been fine, though.
Very quick delivery and excellent communication. Recipient said flowers were beautiful. Would definitely use again.
I love the way I was informed about the delivery progress. I have not seen the flowers but the recipient said they were lovely. It was easy to order and the communication was very good.
Beautiful flowers as discribed delivered nice and early thank you! Will definitely recommend your website
I was at my friends when she opened her flowers. I was embarrassed... looked like they'd been thrown together, roses had brown petals & other flower had mouldy on... I was disappointed as I have used seranata for work colleagues. Ordering delivery & communication is excellent but end result didn't brighten mine or my friends day.
My latest order was a gift and has been much appreciated by the recipient
Thank you for speedy service and I will be ordering again
Die Blumen waren, seien wir ehrlich, verhältnismäßig teuer. Aber der Service war auch entsprechend gut. Die Blumen wurden rechtzeitig und in guter Verpackung (auch im guten Zustand) ausgeliefert, ich wurde konstant auf dem Laufenden gehalten - so gehört sich das eigentlich, und so hat SerenataFlowers gehandelt. Top Empfehlung!
I'm always wary of ordering flowers, having been let down by Next and M&S due to the couriers they use. I ordered online and had to contact the shop on Facebook as I'd made an error. This was rectified within 30 minutes! The flowers arrived nice and early on the specified day, I had an email confirming this, my mum was delighted with them. I will always use Serenata in future, the best florist I have used.
Really appreciated the trouble free and user friendly order system. On time delivery.
International order without a hitch.
Price was a lot cheaper than previously used companies. Will use again.
A great choice available at affordable prices. Service provided was exceptional. I was informed by text the minute the flowers were loaded onto the delivery van and again when they were delivered to the recipient. I am told the flowers were very well presented and really beautiful. What more can you ask for?! Thoroughly delighted.
Bought a beautiful bouquet at discounted cost for a very dear friend. I've used this site before so knew they would be good but these were exemplary. Never disappointing & are always my first choice & I send a lot of flowers. Fabulous.
