SephoraReviews 554

I've been a Sephora VIB or Rouge member for many years, and the rewards program is just ok. Ulta definitely has a better program (2000 points for $125 off anytime you want!). I've slowly switched to shopping at Ulta more unless they don't sell specific brands I need.

Sephora Rouge have to wait for Rouge Rewards (2500 points for $100 off), which only pop up at 9 AM PST Tues and Thurs. They only have a limited quantity too. Kind of frustrating that Rouge cannot easily redeem rewards like you can at Ulta. Plus it is way harder to build points at Sephora (Ulta has one 10x points day each year and wayyy more free gifts with purchase too!)

Sephora, please improve your rewards program! Anyone who spends so much at your store should be able to redeem their hard-earned points without so much hassle.

For other aspects, I like paying $15 each year (but used to be $10!) for flash 2 day shipping and receiving online orders fast.

And I've never had problems returning items that don't work out, even if it's for store credit. So I appreciate the great return policy!

I've been contacting Sephora customer service for months trying to request them not to use FleetOptics as this carrier is driving me crazy. Nobody listened. All they have told me is that it is my own problem and it is their right to use whatever carrier they want, even if the customer is suffering. See the screenshot of their response, the tone and the attitude - "If you're not happy with the carrier, solve it yourself and good luck."

I placed an order online and forgot I had an old address on my account. It didn't ask if it was where I wanted to send it or change it. When I got my email I noticed the old address for the delivery destination. I immediately contacted their customer service to see what my options were. The order had not been processed yet but he still said he couldn't change the address he could only cancel the order. I asked how it would work on the refund seeing as I used a $100 redemption code and he said it would be credited to my account withing 24hrs. 2 days later I call to see why it hasn't been credited to my account. This rep tells me that I've lost the promotion by cancelling the order and there is nothing he can do. Moral of the story don't trust Sephora apparently they're perfectly fine lying and stealing from you.

I have shopped at Sephora for many years and for the past several years, have reached their $1000 minimum spend to become a Rouge member. I received the annual Holiday Savings Event coupon and I was listed as a VIB member, not Rouge, therefore getting a 15% discount instead of the Rouge 20% discount. I called and spoke to a customer service representative, who proceeded to tell me that for this discount, you aren't considered "Rouge" unless you have spent $1000 in the first 9 months of this calendar year rather than the stated annual 12 month spend amount. It does not state this policy anywhere on the coupon or their website that I can find. This makes no sense. Your current status appears in your account. I perceive this as an unscrupulous business practice and a way to "cheat" loyal members out of the discount to which they are entitled.

On 10/10/20 went to Sephora locates at the mall of the World Trade Center. I love Sephora and their services, never had any problems, until yesterday.
I got some perfume and went to hair products area to get dry shampoo which I use quiet often.
I have noticed a new brand of a dry shampoo,
So I looked up the ingredients and spray in the air a bit to check it scent. Right away young guy came around and told me to put the product down, explaining that I can't touch or spray it.
I replayed: can you spray it for me? They employee said NO! Then informed me that Sephora only allowed to testers spray in the perfume area
My next question was how I can buy something if I can't read ingredients or smell it? Then I continued: so I have to buy your product go outside of Sephora doors, spray it and if I do t like I have to go back and return? And do it over and over again until I find the right product? The employee said: YES!
Of course I reply this is insanity and bull $#*! policy!
In any food store, any drug store you can touch products and read Ingredients! The employee got angry with me for no reason. Told me that he is the manger and I have to stop cursing at him. I asked what did I say to you, he replayed BS word
I told him BS is not cursing and I did not curse at him but your policy definitely BS!
The next was something. This employee told me to leave the store and called on me security.
I told him that I'm medical care provider and
I was working all covid lockdown without break
And instead 10% discount promised medical personnel i was asked to leave the store and called security on for no reason at all!
By the was this so called manger told me he does not care if I'm medical care provided or work during lockdown
When he told me that I was ready to burst in tears.
Terrible experience just heart breaking.
Called customer service I hope they will resolve this matter
I need no money, no gift s no discounts
I just want normal loving humans work in customer services
Best regards
Yana

Shopped many years at Sephora retail store, and this is my go to place to purchase products like Sunday Riley, Dior, Clarins, Armani, La Mer and more.

I recently switched to ordering online. Overall experiences were good but my shipment got delayed and arrived one week after placing the order. Perhaps because of the weather or wild fire spreading? Anyway, I am a loyal customer here and often has wonderful experiences shopping in their physical stores. If they keep up a great service and product selection, I will maintain my five star reviews for them.

Good surprise that they start accepting the Insider points as credit. Awesome!

I am sorry people have had a bad time with Sephora. I buy EVERYTHING on line and often return to the store. No hassles, no questions asked. One time a shipment did not show up and they replaced the whole thing at no cost to me. Their production selection is out of this world and if you pay the $15 a year "free shipping" subscription it pays for itself in 3 purchases or be a Rouge Member, free shipping there. Awesome perks with points and again the products are outstanding. Website offers plenty of answers and helpful advice. I hope my luck continues with them as there are so many bad reviews on customer service. I highly recommend.

I have been a loyal Sephora customer for decades. The amount of money I spent there yearly far exceeded what I called them about to provide a exchange for me. Speaking with their "customer service team" is like speaking with robots. I went through two supervisors and the main manager Jose who apparently deems himself the top of the pyramid refusing to transfer me to anyone else above him. I bought a $250 product from them that exploded on me, but it was past their return policy. I wasn't asking for a refund but just to replace the product as good faith and they can write it off as a donation to an essential worker. The only thing they were able to do is repeat their return policy of 60 days. The billions that Sephora makes every year will not allow them to "gift" or donate a blow dryer. Its not the first time that I've had issues with them but it will definitely be the last. It's disgusting to see how a company like that can be so stingy during these hard times we are living in. I hope their CEO Christopher de Lapuente is aware how his company is run. I will never buy a single item from them ever again.

I ordered 2 items, a setting spray and a kit that came with a foundation, primer and powder. I never really shop at Sephora but I really wanted to try this foundation and setting spray. I got the kit because it was only a few dollars more than the foundation itself. When my order arrived, the shipping box looked fine and was not damaged at all. Then when I opened the box, the kit looked like it was tampered so I went to pick it up and the primer and powder fell right out and the cap to the powder was unscrewed and there was NO foundation! I checked the setting spray and the cap was also off and it felt like it was only 75% full. None of the items were sealed at all. I had an Ulta order that same day for 20 items and they all came sealed so you could tell nothing was opened. I contacted customer service and was informed that they would send me another kit, free of charge and 2 more sample products for the inconvenience. A week later and nothing, checked the status of the order and it was still in processing status. For my original order I had paid extra for 2 day shipping and it's been about 2 weeks now and 50% of my order (because I only ordered 2 products) still hasn't arrived! I contacted customer service again and asked them to just refund me and coincidentally 2 hours later my order shipped, then I got an email saying they couldn't refund me anymore because it already shipped. 2 days later I got the package and guess what? The kit was opened and there was again NO foundation and no sample products. Was so annoyed I didn't even bother with contacting customer service again. Will just get it from Amazon, sad that Amazon is more reliable than an actual makeup store.