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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I requested my account information because I don't received it with E-Mail.
The account information don't received until now
I requested a refund the day I realized I was charged, and they were able to issue the refund in a few days
They never refunded me for money they stole from my bank account
They researched my problem diligently and quickly came back with options, each being a considerable solution.
I needed support and received it immediately. It was resolved lightening fast.
I want to pay for this membership at Secret Benefits using a prepaid gift card. I spent numerous hours trying to pay using various gift cards, but they all seem to be United States only. This is not acceptable to the Segpay service because the host is in the UK. Please modify your tool to allow the use of available gift cards here in Florida, USA.
Servizio efficiente, hanno subito cancellato abbonamento.
I payed to have no acess at all.
And they subscribe me for 3 services even if i asked for only one.
It's probably your client fault, but I have a terible experience with your services.
Me apoyaron en todo, resolvieron mi problema y ahora estoy contento y satisfecho con el servicio
I hope my inadvertently made purchases as outlined in recent emails have been rescinded. Thank you for your prompt attention and understanding
Just this survey no response to the real issue. One of Their vendors or clients is a scam
I became a fast and nice answer to my request. Thanks a Lot.
Terrible not able to log beck in next day. Not able to log back in next day tried to rest password and was not able to.
It was easy to receive the proper support.
I have aaked to cancel a service and the treatment of my case was fast and simple.
On m'a facturé un montant plus élevé que prévu, j'ai envoyé un mail en disant que ce n'était pas normal parce que ce n'était pas précisé et j'ai été remboursé très rapidement.
My problem was solved really easily. Super responsive.
I send an email with request and very soon my problem was solved
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members