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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

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Virginia
2 reviews
0 helpful votes
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Well Done, Charlaine!
November 29, 2025

As I wrote in my BBB review, Charlaine's response time and messaging were outstanding. I added that as a former trainer of inside sales representatives and customer service personnel, I would have been inclined to use Charlaine approach to her profession as the ideal to be imitated for those hoping to succeed in that demanding field.

Date of experience: November 19, 2025
Illinois
1 review
0 helpful votes
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I was charged early for my free trial and the add-on of reality games for a dollar for 2 days. When that early charge appeared I was really worried that this was going to be a big process hassle, but it was not! Hats off to the customer service department, I'd give five stars but for the early charge.

Date of experience: November 18, 2025
Massachusetts
1 review
0 helpful votes
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Partitionen
November 28, 2025

Leider sehr teure Angelegenheit, da erst VIP Abo kostet viel und Dann noch zusätzlich Credits kaufen, die sind nach ein paar Schriftwechsel schnell verbraucht. Die weibliche Mitglieder schreiben bis ins unendliche weiter. Die versprochene treffen findet niemals statt. Dafür sind die Damen dafür gedrillt. Teure Angelegenheit, da wird man sehr schnell arm. Finger weg nicht Seriös

Date of experience: November 18, 2025
Spain
1 review
0 helpful votes
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2 cargos indevidos
November 27, 2025

Muy mala. Anuladis todos los cargos futuros.

Date of experience: November 17, 2025
Florida
1 review
0 helpful votes
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Fails to Offer Older
November 26, 2025

Feels too much like you been locked in a teen's world. The site is missing a more significant presence in older women. ADULT offers slightly more here, so I went to them after a comparison. Otherwise, photos and stories are great.

Date of experience: November 16, 2025
Ireland
1 review
0 helpful votes
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Wonderful service
November 25, 2025

Asked for a cancellation of a payment and was sorted out almost immediately
Thanks so much to Ruth that did the work
Very pleased and thankful

Date of experience: November 15, 2025
Germany
1 review
0 helpful votes
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A good but the withdrawal was very big problem at camsurf so was repeatedly unnecessarily deducted money that should be better or simply designed with the terminating

Date of experience: November 14, 2025
Florida
1 review
0 helpful votes
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Worst service ever
November 22, 2025

I was illegally charge money for a subscription that I canceled the same day that I got the subscription and have the emails to prove it and I was charge for a monthly subscription and it wasn't even a full month yet y'all are scammers and didn't resolve the issue

Date of experience: November 12, 2025
GB
1 review
0 helpful votes
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The staff attitude sucks
November 22, 2025

I cancel membership but its not succesful, and i got money deducted from my bank account, so I asked for refund and the staff reject me in a really rude way

Date of experience: November 12, 2025
India
1 review
0 helpful votes
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Note solved my problem 😔
November 21, 2025

My problem is that I have paid the full amount for the token, but the investment is not in my account, the problem is not solved.

Date of experience: November 11, 2025
Canada
1 review
0 helpful votes
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Much wow, amazing, A+ material
November 21, 2025

Not overselling, not complicated, very straight to the point, who the $#*! wouldnt appreciate it, you give me a better service than my own government

Date of experience: November 10, 2025
Raphael M. Segpay Rep
5 months ago

You have it y, We appreciate the 5-star review. Always remember we are here whenever you need us.

Canada
1 review
0 helpful votes
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I have been trying to resolve my problem with your billing for over a week now. My credit card shows a billing on September 30th for the two items I signed up for with a bill of $119.95 and one for 9.95. Yet my Access to the sites in question are not working. I was told that my credit card company denied the purchase, yet it is on my most recent bill and I have checked online and currently the bill is still there and there is no refund of the amounts. I do not get a straight answer. All I get is the suggestion that I sign up again as my account has been closed. I didn't close it, SEGPAY did. I asked if SEGPAY was then going to set up the new account as I have been billed. As yet, I have not had a straight answer. I am going to contact my credit card carrier tomorrow. Poor service, poor answers and no access= Bad business!

Date of experience: November 10, 2025
Canada
1 review
0 helpful votes
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Double billing is not solved
November 17, 2025

I requested the double billing to be addressed and nothing has been done and you want a review. Bad timing. Here is the ticket number #CS*******

Date of experience: November 7, 2025
Germany
1 review
0 helpful votes
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Ich wurde mehrfach in der Verifikation hingehalten und bis heute, einen Monat später, wurde ich immer noch nicht verifiziert mit den sogenannten Vorgaben.
Meine Fotos sind alle ultra HD, 4K hab ich sogar ausprobiert - alles für NICHTS!

Ich finde das eine Frechheit. Und ich möchte alle warnen. Es gibt Gerüchte, die besagen schon, dass es eine Firma ist, die es darauf abgesehen hat, Menschen das Geld aus der Tasche zu ziehen.
Ich wollte es nicht wahr haben, aber habe nun draus gelernt.

Date of experience: November 7, 2025
South Dakota
1 review
0 helpful votes
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Quick response and resolved matter
November 14, 2025

Had a strange charge come through. I emailed them saying I didn't approve of the charge. Not even a few hours later I was notified that I was being refunded and the refund indeed came through.

Date of experience: November 4, 2025
Raphael M. Segpay Rep
5 months ago

D D., We appreciate the 5-star review. Always remember we are here whenever you need us.

GB
1 review
0 helpful votes
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Unauthorized payment concerns
November 14, 2025

I noticed on my PayPal account a transaction which I knew I hadn't authorised. It was through Segpay. I e-mailed them straight away with my concerns and was very surprised by such a swift response to the matter to which they looked into it and resolved it in less than 24 hours. Very impressive. Thankyou Segpay.

Date of experience: October 31, 2025
Raphael M. Segpay Rep
5 months ago

Michelle S, Segpay appreciates the confidence you have in our team. We are available 24 hours a day, 7 days a week, 365 days a year.

Virginia
1 review
0 helpful votes
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Not resolved yet
November 11, 2025

I requested password as I didn't receive. I told them it wasn't in spam and to resend or give more information to locate password email. They dust told me to check spam again. I called the number and they said they couldn't help me and to just respond to email.

Date of experience: November 1, 2025
Tennessee
1 review
0 helpful votes
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Ignored my request for help
November 11, 2025

I submitted the following to Segpay customer service on October 26:

I did not intend to cancel my subscription to xconfessions.com. I received a notice from my credit card company (Bank of America) that my payment was declined because it appeared suspicious, and asked me to verify that I authorized the payment. I responded that I had authorized it, and they sent another notice saying "If there were declined transactions, please try again." If you are willing to try the transaction again, please do so. Otherwise, please let me know what I should do at this point to continue my subscription.

I wrote to https://cs.segpay.com/ and explained the situation, and all I got back was a response from Wilema saying "Your membership is already expired. You will no longer be billed for this subscription."

Wilema's response did not address my request to resubmit the payment so I could continue the subscription.

Date of experience: October 26, 2025
Spain
1 review
0 helpful votes
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Servicio no contratado
November 11, 2025

Me han cargado una cuantía de un servicio que no contraté y he tardado varios días en que me lo eliminaran

Date of experience: November 1, 2025
California
1 review
0 helpful votes
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Canceled without warning
November 11, 2025

My feet finder was supposed to renew and I had it all set up but they just canceled for no reason. Then I kept messaging to reinstate it and no one messaged me back for like a week and they're telling me to sign up again. I'm not getting my money now

Date of experience: October 31, 2025