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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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No problem, a quick response to my termination request.
A suggestion, for subscriptions for one year and more, a reminder email on renewal. I thought I had canceled this subscription.
Sincerely.
2 tries, 2 times told the refunds were complete, 2 times no 24h confirmation email of refund, 2 times no refund provided.
Non riuscivo a cancellare l'abbonamento da un sito e contattando il servizio clienti ho risolto in meno di 24h
I requested on 19/03/2024 the payment of £39.99 be stopped. It was neither stopped or refunded and was taken from my bank account on 25/03/2024
Mas sencillo o de lo que creia aunque tenia dudas con el idioma para poder atenderme
Excellent site, best quality of videos and pictures
I recently purchased a monthly subscription to Holed. Then I accidentally upgraded to the network site access. I requested that the upgrade be reversed and wanted to keep my membership to Holed. Instead you cancelled both and only refunded me for the upgrade. I followed up multiple times with this information. But the issue hasn't been fixed. Please reinstate my Holed membership or refund me. Dealing with you guys has been a nightmare.
Impeccable professional communication, but a stubborn refusal to accept the co-sumer's arguments, with responses that are certainly polite but repetitive.
And this evaluation is nothing more than a means of communication for the company, which I'm sure will have no effect in terms of service improvement, precisely for the benefit of the supplier, even if it turns out to have questionable practices.
Customer service plainly laid to me. I was charged for services I cancelled. You are complete fraud.
Nothing was done. All I was told was that you didn't have my correct email. I know what my email is, but I don't know what email YOU have.
I quit, and unsubscribed.
The responses are fast and swift, with no drama, and cancellation is stress free.
Have asked why you have taken money out of my account and am still waiting a response
I believe I was billed without receiving credits. I feel I'm owed 1000 credits.
Non avete fatto niente,i soldi non li hk ancora ricevuti,quindi non avete fatto niente
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members