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Segpay

3.3

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From the business

Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.

For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.


segpay.com
Deerfield Beach, Florida
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Segpay Reviews Summary

The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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Spain
1 review
0 helpful votes
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Servicio fraudulento hasta el final
January 25, 2022

Mmm les e denunciado por estafa, me dijeron 2 veces que me resolverian el problema en 48 horas, despues que me devolverian el dinero de 5 a 7 dias, mi dinero no fue devuelto el servicio no fue activado y encima me envian un mensaje dandome las gracias por usar su servicio fraudulento.La denuncia esta puesta y un abogado tratara este asunto con seriedad, mas de la que e recibido yo.

Date of experience: December 26, 2021
Texas
2 reviews
5 helpful votes
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My issue has never been fixed!
January 25, 2022

Horrible! I have been trying to get a refund for 4 payments that Secret Benefits authorized. Only 2 have ever been deposited. Customer service is not doing a good job!

Date of experience: December 26, 2021
France
1 review
0 helpful votes
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Tràs insatisfait
January 24, 2022

Cela fait une semaine que je ne peux pas acheter de crédits, le système se bloque lorsque je clique sur " achat sécurisé " et je peux attendre autant que je veux rien ne se passe alors je voudrais bien que vous répariez cela, sur d'autres site d'achat en ligne cela fonctionne tres bien donc cela ne vient pas de chez moi! Surtout qu'il y a une promotion et que je ne peux pas en profiter!

Date of experience: December 25, 2021
Canada
1 review
0 helpful votes
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Unknown
January 23, 2022

Asked for refund on second order made because
The first didn't seem to be working.
Then I had two 89.95 orders which would have been cheaper by a volume credit deal.
Cheaper by a volume deal.
As far as I know no refund for 89.95 has been
Made

Date of experience: December 23, 2021
Peru
1 review
0 helpful votes
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THEY DO NOT RETURN THE MONEY
January 22, 2022

I have been asking for a refund of my money that I paid for a year for two weeks, and until now they have not returned it to me and they play dumb.

Date of experience: December 22, 2021
Ireland
1 review
0 helpful votes
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Relatively satisfied
January 21, 2022

Good responses but charged another month when I cancelled my membership which does not seem right.

Date of experience: December 22, 2021
Illinois
1 review
0 helpful votes
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Fast Service
December 22, 2021

My membership at Manhunt expired and an email from MH said my membership had been canceled. The Segpay representative explained that I didn't accidentally cancel it, it just expired. So I renewed and was back on the site as a paid member very quickly. Thanks.

Date of experience: December 22, 2021
Raphael M. Segpay Rep
over a year old

R B,

Great to hear! We are delighted that you are back up and connected.

Thank you,

Segpay Management

Canada
1 review
0 helpful votes
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Excellent
December 21, 2021

Réponse rapide est efficace.
Le service a la cliente réagis vite

Date of experience: December 21, 2021
Raphael M. Segpay Rep
over a year old

Abdelilah,

Merci d'avoir reconnu notre réponse rapide. Nous apprécions l'examen.

Gestion Segpay

Japan
1 review
0 helpful votes
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I made the duplicated application on your Webside due to my miss operation.
As soon as I made a cancellation request of the second ID to the Customer Service, my cancellation was accepted.
Therefore, I did not have to pay an unecessary fee.

Date of experience: December 20, 2021
Raphael M. Segpay Rep
over a year old

Glad everything worked out, Masaaki! Thanks for the 5-star review.

Raphael
Segpay Customer Service Manager

Canada
1 review
0 helpful votes
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Great Service
December 20, 2021

I accidentally set up two accounts and they canceled one and refunded me the money for one of them. Great customer service and super fast service.

Date of experience: December 19, 2021
Raphael M. Segpay Rep
over a year old

Hi Ricky, glad we could be of help! We appreciate the 5-star review.

Raphael
Segpay Customer Service Manager

Georgia
1 review
0 helpful votes
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Lied to ne
January 17, 2022

Told me my bank wouldn't allow me to pay Segway. My bank stated your company does not allow prepaid credit card.

Date of experience: December 17, 2021
Australia
1 review
0 helpful votes
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Segpay Review
December 17, 2021

Segpay was very prompt and handled my request with efficiency and courtesy.

Date of experience: December 17, 2021
Raphael M. Segpay Rep
over a year old

HI Paul,

Glad we could be of help! We appreciate the 5-star review.

Raphael
Segpay Customer Service Manager

New York
0 reviews
0 helpful votes
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Bs
January 16, 2022

Took forever to get my refund and still have not. Keep sending me the same emails saying it's coming

Date of experience: December 17, 2021
Germany
1 review
0 helpful votes
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Excellent
December 17, 2021

Agent provided very helpful support.
This added a lot to trust segpay in future.

Date of experience: December 16, 2021
Raphael M. Segpay Rep
over a year old

Ralf,

We appreciate the feedback. Thank you so much.

Raphael
Segpay Customer Service Manager

Illinois
1 review
0 helpful votes
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Quick response
December 16, 2021

Needed to cancel an automatic payment. Got a response almost immediately and they resolved my issue.

Date of experience: December 16, 2021
Raphael M. Segpay Rep
over a year old

Heraton,

We are delighted to hear you had a seamless experience. Thank you for acknowledging our hard work.

Regards,

Raphael
Segpay Customer Service Manager

Michigan
1 review
0 helpful votes
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Quick and Easy Support
December 14, 2021

Service request was fulfilled quickly and completely—very satisfied.

Date of experience: December 14, 2021
Raphael M. Segpay Rep
over a year old

Joe,

We are delighted to hear that you had a great experience. Thank you for the 5-stars.

Raphael
Segpay Customer Service Manager

California
1 review
0 helpful votes
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Subscription cancelation
January 13, 2022

Adam 4 Adam offered no notification to advise me that my subscription was set to expire... I discovered the cancelation when my profile photos disappeared on the cancelation day. A4A advised me, I have to start a NEW account, thereby losing all previous contacts, chats, and favorites... AND I also have to pay the new higher (double) annual subscription charge, instead of my previously 'grandfathered' annual fee! They offered no solution, just a simple '"we're sorry"... therefore I believe they did this in order to cancel my lower subscription rate.

Date of experience: December 14, 2021
Pennsylvania
1 review
0 helpful votes
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No help…couldn't even find account
January 13, 2022

I was trying to get a refund for a service I never signed up for and it took two weeks for them to pretty much tell me talk to PayPal because they refunded me my money, which I told them PayPal did not refund anything and that I needed ti speak with Segpay. I went back and forth, sent them transaction number and they couldn't find the correct transaction. I was super frustrated and just handled it through my bank and am still trying to see what's going to happen. Would give no stars if I could since they did nothing to help.

Date of experience: December 13, 2021
Slovenia
1 review
0 helpful votes
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Refund
December 13, 2021

I requested a refund and it was resolved in a few days.

Date of experience: December 13, 2021
Raphael M. Segpay Rep
over a year old

Jure,

We appreciate the 5-star review. Remember we are here to assist you 24 hours a day 7 days a week.

Thank you,

Raphael
Segpay Customer Service Manager

Oregon
1 review
0 helpful votes
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No help at all
January 11, 2022

I received no help whatsoever, I got a few emails that gave me no real information as to why my card was declined and no help to fix it.

Date of experience: December 12, 2021