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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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No refund issued. Forced to call credit card issuer
Me indicaron que de 1 a 2 dias se comunicaban conmigo para el reembolso del dinero y nada
I needed to cancel a subscription I found making automatic withdrawals from my bank account ever month. I requested Segpay cancel it. An employee got back to me very quickly and after I furnished Her with a little more information she took care of it within 24 hours. Nicely done!
Joseph,
Your 5-star review lets us know that we are on the right track. Thank you for the acknowledgment.
Raphael
Segpay Customer Service Manager
Storno und Rückmeldung dazu wurde sehr zeitnah durchgeführt. Das Geld ist schon wieder auf der Kreditkarte. Sehr gut.
Besser wäre es natürlich ohne dieses völlig überflüssige Ärgernis am Sonntagabend gewesen!
Aus diesem Grund nur 4 Sterne.
Aber Ihr Service ist sehr gut und souverän.
Kurt,
Unannehmlichkeiten sind immer ein Ärgernis. Es ist gut zu wissen, dass wir schnell und gründlich handeln konnten, um Ihr Anliegen zu lösen.
Danke schön,
Raffael
Segpay-Kundendienstleiter
...
Francis,
Thank you!
Segpay Management
Because you can access the website with my details does not mean I can but you did not listen and your advice changed nothing. I still cannot access what I paid for on my phone and have wasted hours of my time and also my money. You should use my subscription because I cannot
Muchas gracias por sus atenciones, espero poder usar su servicio en un futuro,
Hi Tor,
Thanks for the 5-star review!
Raphael
Segpay Customer Service Manager
I was subjected to a case of fraud by a streaming website, which had charged three transactions via paypal, when in fact I only had authorized one.
I reported the case by mail and it was resolved within a few days.
This is exactly what I had hoped for - but I had expected much more complication and having to proove the facts from my side.
This was a pleasant surprise, in response to an unpleasant event.
Glad we could be of help! We appreciate the honest and kind review.
Raphael
Segpay Customer Service Manager
Fast polite efficient, thank you was pleasantly surprised!
Hi Jérémy,
Thanks for the kind review! We're glad we could be of service.
Raphael
Segpay Customer Service Manager
Bad
I wrote because PayPal made the current payment of a cancelled subscription. Therefore, I asked for help so the transaction be cancelled or have a refund.
The answer was: your subscription is cancelled
I got very good help with a Substitution that i cant cancel and i got a Quick answer from segpay and the help me wirh the cancel. Good Job
Sven,
We are happy to hear that you had superb service. Just remember we are always here to assist you with any of your concerns.
Thank you,
Raphael
Segpay Customer Service Manager
Outstanding experience with your service. Always respond to my email and providing great customer service.
Jose,
Our team is here to assist you 24 hours a day 7 days a week. Let us know if you need any additional assistance.
Thank you,
Segpay Management
A renewal was auto-processed for a website I no longer wanted. I had no notice that my subscription was ending and an automatic renewal would be processed. When my credit card company advised me of a pending transaction I was able to identify which subscription was being renewed. This company handles accounts for numerous sites. I contacted the company and stated I didn't want to renew that particular site and had a prompt response. The next day my credit card company showed a credit equal to the charge, while the charge was still in the pending stage! Very satisfied!
Tim,
We are delighted that our team was able to assist you with your concern. Thank you for the review.
Segpay Management
It was good.
50 characters?
Holly $#*!ing $#*!, ok.
Dear agent
I love you, please marry me
Daniel,
Thank you for the 5-stars!
Segpay Management
I experienced login issues so email support for assistance. The response was quick and very helpful. Thank you so much for your assistance.
Sammantha,
Your detailed review is appreciated. Thank you so much!
Segpay Management
I've asked you what two seperate charges to my bank account are and you've yet to provide me an answer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We strive for excellence here, David! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager