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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Had issues with billing at first but they were able to get us resolved I just had to comply with them which actually made it feel way safe, they always respond and fix the issues
You tried to con me out of money. You sent demands from PayPal for £19.50 and £39.50 which I don't owe you.
Everything has been fine! Membership cancellation was easy, too! Thank you, and have a wonderful time!
As You know, I made a mistake by reporting Your VALID charge of $80 as Fraud to my Credit Card Co. ( I did not recognize the name of the company.) and was advised that I could renew / reinstate my Subscription with ADAM4ADAM by using a different Payment Processor. Today I attempted to renew my subscription with payment of $80 using a different credit card - and my application was DECLINED. PLEASE Advise me of how I can complete this transaction for my continued subscription to A4A. Thank You Mike Keelen
My issue isn't resolved. I've sent several emails only with a response that it will be sent to the webmaster
I am sure that the repeating payment was cancelled last month. I was surprised to hear that there was a further request for payment. This has not been resolved to my satisfaction.
I am very pleased with the customer service experience, as soon as I contacted them they reply. I appreciate it.
Rosa,
We appreciate your vote of confidence. Thank you so much for the review.
Raphael
Segpay Customer Service Manager
I email to cancel my subscription to a web site and never heard back from them. Not sure if they are a scam or not.
I was very satisfied with the fast response. Thank you kindly.
Lorenzo,
We strive for fast and efficient interactions. Thank you for the kind words.
Raphael
Segpay Customer Service Manager
I just send an email and i told them anout my problmes and they fix it in couple of hours! Thanks toyou
Hi Oana,
Your kind words and acknowledgment of our efficiency are fantastic!
Thank you,
Raphael
Segpay Customer Service Manager
Amazing Experience. I asked for a refund one day and the next day it was refunded. Good timing and makes me feel like they're truly connected to their customers.
Hi Gammy,
Thank you so much for the positive words, we appreciate it.
Raphael
Segpay Customer Service Manager
Wrong subscription got cancelled, if you're reading this do better at reading comprehension next time
Very good
I asked to cancel my subscription and it was dealt with very promptly
Sérieux et compétent, multilingue, la réponse à été rapide
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sebastian,
For an additional option, you can go to this website for the self-service option, cs.segpay.com. Also, remember our team is available to provide assistance 24 hours a day 7 days a week.
Thank you,
Raphael
Segpay Customer Service Manager