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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Somehow someone has use my credit card to make this transaction so you can understand I am a bit upset about this, now try to get a reversal of these charges.
Hi Kevin W.,
To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
Service was very fast. To prevent a further billing cycle, I cancelled with 24 hours notice and received confirmation of the cancellation in half that time
Hi Drew D.,
I'm glad we could be of help! Thank you for the honest review.
Raphael
Segpay Customer Service Manager
I didn't receive any help. I only got he message to contact Pay Pal. Now I have acces to my account ag ain which means that I have the possibility to transfer money to Pay Pal for example!
Hi Stefan D.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Website did not work. After 2 days I wrote an email to cancel. It worked but the new membership was already billed. Not happy.
Hi Sanner S.,
If you require further assistance, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Atención y comprensión inmediata, además de soluciones satisfactorias y rápidas.
Muy buena atención, dentro del tiempo marcado y resolviendo todas las dudas
I had submitted a request about my membership, within minutes I had received a response and a fast solution. So professional and easy!
Hi Kelsy S.,
Thank you for the kind 5-star review! We strive for excellency here!
Raphael
Segpay Customer Service Manager
The communication was clear, professional, and friendly.
Hi Tiffany L.,
Thank you for the kind and honest review!
Raphael
Segpay Customer Service Manager
It happens that I have been waiting for my payment for two weeks, and according to the stripchat hotline I had not exceeded the amount for the withdrawal when I had exceeded it.
I mean, they didn't solve anything for me... and let's hope this Sunday they pay because that's how they have me waiting for two weeks, how lazy
Good and efficient but unfortunately I had to cancel it
Hi Rodrigo A.,
Thank you for the 5-star review! We hope to do business again with you.
Raphael
Segpay Customer Service Manager
I contacted this company they never replied, and then I contacted PayPal and then they replied to me and told me oh we can't issue a refund. There's nothing we can do let PayPal handle it. I'm so disgusted by their lack of customer service.
Hi Monet C.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
When ve filter for female boys will come most of time there will be recorded videos
Segpay has been great with responses and suggestions. But, the problem still exists.
Hi Ian M.,
I'm glad we could be of assistance! Thank you for the kind and honest review.
Raphael
Segpay Customer Service Manager
Horrible they literally try whatever they can to keep you subscribed I want my money back for something that I never even used
Hi Adrian J.,
To assist you with your concern, I will need more information. If you could provide me with a purchase id, transaction id, or email address, this would be helpful to locate your account. I look forward to your response.
Raphael
Segpay Customer Service Manager
Website design not good and expensive too
When we login pornstar name not shown on the site.
Hi Bobby S.,
To assist you further, please go to cs.segpay.com. There you will find our self-service option as well as several options to communicate with us directly.
Thank you,
Raphael
Segpay Customer Service Manager
Hi Amy G.,
Efficiency is one of our top priorities! Thank you for the 5-star review.
Raphael
Segpay Customer Service Manager
Excelent in a few minute i had been respond me. I appreciate one of you for the best costumer service
Hi,
We're happy to help! We appreciate the kind 5-star review.
Raphael
Segpay Customer Service Manager
Very happy with the way you handled the situation thank you very much
Hi Cornel M.,
We strive for excellence here! Thank you for the kind review.
Raphael
Segpay Customer Service Manager
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marcel M.,
Efficiency is one of our highest priorities! Thank you for the honest review.
Raphael
Segpay Customer Service Manager