Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I much appreciated the advice that renewal of sub was approaching. Service v efficient
I asked for the payment to be reversed. They said talk to PayPal, which already stated I had to speak with the company.
I asked you to cancel my auto renew but what you actually did was you canceled my 7 day subscription, but went ahead and charged me for my 7 day subscription
I sent my same request twice but you respond in the same way so as if you don't even read for me it's a USDT transfer you understand I don't have an ID or bank card number you understand tell me how I can have an ID of a crypto transaction?
Absolutely terrible! I have asked several times that my account be cancelled! I asked weeks before it was due to renew and still it renewed! I WANT IT CANCELLED AND MY FUNDS RETURNED ASAP! Your business is terrible and customer service is worse! REFUND MY MONEY AND CANCEL THE DAMNED ACCOUNT AND STOP DOING SHADY THINGS!
Quick response; great and efficient handling of my request
My username and password isn't working even though I still have my subscription. They won't help at all even though I've contacted them multiple times
Fue terrible, contestan rápido pero no hacen nada, tienen un mensaje en automatico que no da repsuesta real a las solicitudes. Nunca supe que paso con mi dinero
Took money from something I never signed up for but would not sort it out
The company did not answer my query, did not solve my problem, did not give me any satisfactory answer
Stop your IT team from delivering Customer Service to non-IT customers. I.e. All of them They may be good to deliver Customer Services from a B2B POV but not from a B2C one..
I kept getting passed around through different agents and my issue was never resolved.
Jeg har haft nogle gode oplevelser, men også en del dårlige. Jeg er med mine 74 år for gammel, men har dog mødt en del, der syntes min alder var ok.
Tak for at være blevet en oplevelse rigere.
I could not identify payments I'd made and sent an e-mail querying these. I got a prompt reply and quickly and easily resolved the problem. Service was excellent
No no answer on my request as i wanted to cancel my membership. Segpay do not not found any datas. How can u billing me wirhout datas?
Title is the description. But I need 50 characters here, so I had to type this extra sentence.
My new card kept being declined and my bank advised that they hadn't done this
Previous submission triple charged on my Visa a total of almost AUS$140 for a subscription that was offerded for approximately $30.
I don't intend to describe the disgraceful service you have provide for the 5th time, as you have ignored my previous four reviews. Suffice it to say, that I have been charged three times for the same service which I expected to cost about $AUS30, for a total of around $AUS150, thus far.
Efficient and speedy. One often encounters difficult canselling memberships. Segpay make the process very easy to complete.
Answer: Segpay offers several options to cancel your membership. These options are a phone call, a chat, or an email. You can utilize one of these options by going to https://cs.segpay.com/.
Answer: Segpay is a legitimate company - please visit https://segpay.com.

