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The company has garnered a mixed reputation, with some customers praising its extensive financial information and valuable insights, particularly for small-cap investments. However, significant concerns persist regarding customer service, particularly in handling subscription cancellations and refunds. Many users report dissatisfaction with auto-renewal practices and a lack of responsive support, leading to feelings of frustration and distrust. Additionally, the perceived quality of content has been criticized, with claims of biased analysis and unreliable contributors. Overall, while the service offers useful resources, its customer service approach requires substantial improvement to enhance user satisfaction.
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I'm so grateful with support seeking alpha. Excellent because they helped me very quickly, resolving my issue and Baphira, the perso who attended me, wonderful. In general Seeking Alpha is Excellent.
This is one of the worst services I have ever used. Starting off with the good, the app works fine. The information provided isn't earth shattering and can easily be found for free within your normal trading apps. I find no reason at all someone would actually pay for their service. After using their service for a year, yeah I'm that sucker that paid for a full year i fill it was a complete waste of money to add insult to injury I was auto charged for this upcoming year and when I finally realized I was charged I asked for a prorated refund which I have been denied. I guess there own stock picks arnt working for them and they need my money. I would recommend never using this company but if you do please remove your payment method from them so they don't rip you off even more.
Hi Randy,
Thanks for you feedback, and apologies for any inconvenience caused.
You were billed for the renewal of your Premium subscription since our subscriptions are set on auto-renewal unless cancelled.
We appreciate you reaching out to us promptly after the billing. Your subscription has been cancelled and a refund has been initiated. The credit should reflect on your card account within the next few days.
If you come across any further concerns, please reach to us at [email protected] and one of our representatives will be glad to help.:)
Best,
The Seeking Alpha Team
I took advantage on 2/21/22 of their 14 day 1/2 price offer free trial on the "premium service" with no charge until after the free trial period.
You cannot share your subscription w your spouse/partner either.
They charged my credit card immediately.
I canceled on the 12th day and now I'm trying to get a refund. So far unsuccessful.
Update: I was contacted by SA and they said the free trial was not available when you use Apple Pay which THEY offered as a payment option.
They offered an additional 14 day free trial but I declined.
I did get my money back by rejecting the charge on my cc
I have updated the stars fr one to two for their effort.
Hi Stephan,
Thanks for you feedback, and apologies for any inconvenience caused.
You were billed upfront since your purchase to our subscription was made directly via Apple.
As per our records show, the subscription was cancelled and refunded.
If you come across any further concerns, please reach to us at [email protected] and one of our representatives will be glad to help.
Best,
The Seeking Alpha Team
I'm subscribed to some premium SA services. Unfortunately their chat software is faulty, it keeps freezing during the time of any significant market volatility. Usually that's the best time to take/exit trades.
Last chat was faulty AGAIN (failures come on a regular basis, that is easy to confirm by monitoring their forums) and I missed trade alerts and that resulted in me occuring a financial loss.
I contacted SA support and requested a compensation. Unfortunately that request was refused and I wasn't granted even any sort of promo code. Company took completely ZERO responsibility of their faulty service. Lack of compensation was described as a normal business practice not to compensate on minor outages. SHAME ON
Hi Mat,
Thanks for your feedback. And apologies for any inconvenience caused to you.
It is always our endeavor to provide you the best user-experience. Our teams work effortlessly to make sure that we deliver you a error-free experience at all times.
If any unforeseen errors may arise and as soon as it comes to our attention, our concerned teams are notified immediately, they prioritize and come up with a fix within hours if not earlier.
On the day of occurrence of the issue with the chat, from the onset of the glitch we deployed a fix before much time had passed. The author of your subscription - 'Predictive Analytic Models', also understanding the criticality of the situation redirected his subscribers to an external chat as an alternative, the link was shared on his subscription page under 'Latest' section and can still be found.
That been said, we understand it still must have been an inconvenience.
Best,
The Seeking Alpha Team
I like seeking Alpha as a lot goes on there, the premium services are the best. I have/am a member on the market place and it can be hit and miss but lots are 2 week trial so find out. What really stands out is the ability to cancel/halt paid membership, I have never had a problem with them stopping or cancelling and it can all be done from the site. Lots of premium sites make you contact them to cancel. If I was starting again, I go for Seeking Alpha premium and carefully follow the authors as often they only delay 2 days from the paid market place. Seeking Alpha is in my view far and away the best of these sites and lots for $29.99 pm or less on the annual. Just be careful as you can find too much on there and get a headache!
Hi Paul,
Thank you so much for this wonderful feedback!
We're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Different opinions from different authors on the same stock. Macro and micro articles also helping you decide the trades. Real time quotes with several profiles and daily/weekly reviews of your profiles and letting you know if the stock rating has changed very helpful!
Thank you so much for taking a moment to review us, Ted! We work hard to meet expectations like yours, and we’re happy to hear the Seeking Alpha Premium is hitting the mark for you.
Best,
The Seeking Alpha Team
SA provides a vast array of opinion articles on companies that I follow. Both the disclosures and comments at the bottom of the articles also allow me to put these opinions into perspective. I also look forward to receiving my daily pre-market summary.
Hi Kam,
Thanks for your wonderful feedback - We're really happy to hear that our 'Premium' subscription is hitting the mark for you.
Best,
The Seeking Alpha Team
SA is a great tool for locating stocks to add to your portfolio. Be sure to "follow" your favorite authors and sort through their stock picks. The information that is accessible is well worth the subscription price.
Hi William,
Thanks for your wonderful feedback - we're really happy to hear that our 'Premium' subscription is hitting the mark for you.
Best,
The Seeking Alpha Team
I enjoy reading the analysis and insight.
I do believe I could extract more value from my subscription if I took the time to go through the tutorials
Hi James,
Thank you so much for taking a moment to review us!
We're really happy to hear that Seeking Alpha is hitting the mark for you.
Please visit the following link for a Premium overview - https://seekingalpha.com/article/4419944-how-to-get-from-every-investing-dollar-seeking-alpha-premium
Best,
The Seeking Alpha Team
Sonal, the service rep who answered my message, was efficient and communicated very efficiently while working on the issue. He took ownership of the problem and stuck with it until it was resolved. Sonal is a great example for other service reps to learn from.
SeekingAlpha is a great service. I have literally 7- financial data analysis apps. SA has the full array of tools and professional insights for a novice or a pro! The desktop web app is best-in-class too. No matter where I choose to access the service- I can.
Thank you so much for taking a moment to review us, JC!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Best,
The Seeking Alpha Team
I just subscribed to the premium service and had some questions. They do a fantastic job of responding with a very innovative email that lists in detail what your concern and question is and status of etc. really nice you can be sure they took time to listen to your concern timely response also. Thumbs up for them so far great job! Alan B.
Thank you so much for taking a moment to review us, Alan!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Best,
The Seeking Alpha Team
Had a problem loading data from my broker. The support team at Seeking Alpha responded immediately, diagnosed my problem, and updated me with progress as a vendor worked through the issues. I took a couple weeks to resolve, but I was very pleased with the level of service.
Thank you so much for taking a moment to review us, Henry! We work hard to meet expectations like yours, and we’re happy to hear Seeking Alpha customer service hit the mark for you.
Best,
The Seeking Alpha Team
A good service has become worthless since SA embraced the old chestnut: Elliott Wave Theory. There isn't any statistical work that supports this woebegone analysis.
Seeking Alpha is a great investment research website. Easy to use - very intuitive. Lots of information both pro and con on all kinds of investments. It helps you make money and save money. What more can you ask for?
I like the portfolio portion, how it keeps track of my stocks performance YTD. The seeking alpha research is phenomenal, especially telling you about the over all performance of the stock that's being researched. The ratings and reviews of stocks are very helpful. I love the latest news that keeps you updated about everything that has to do with stocks, the market, financial news in general. Love the information on earning reports. I like the authors as well. I'm very please with Seeking Alpha's financial knowledge, it really helps me make wise decisions when choosing a stock to buy or short for profit. The monthly payment is well worth the investment for the information you received. I believe you will receive 100,000 percent return on your money from the sound decisions you will make from such information received from Seeking Alpha.
Thanks for your wonderful feedback, Gregory! We work hard to meet expectations like yours, and we’re thrilled to hear that SA is hitting the mark for you.
Best,
The Seeking Alpha Team
Because of the down pattern of the market in January, the rating system of Alpha can not be verified, as I just recently subscribed. I enjoy the articles and the opinions of the writers. Hopefully, I will be able to say that I have gained financially from my subscription, but it's too early to make such an assessment.
Hi Moshe,
Thanks for your wonderful feedback - we're really happy to hear Premium is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
Overall, a good experience. The most helpful area was others analysis and reasoning for buying certain stocks. The quality varies greatly though, some analysis is very high level and basically useless, while others is in depth and provide a well thought out/researched thesis.
I think it provides a good starting point for idea generation of investing for novice investors.
Thank you so much for taking a moment to review us, Sterling! We work hard to meet expectations like yours, and we’re happy to hear that SA is hitting the mark for you.
Best,
The Seeking Alpha Team
I have found 'Seeking Alpha' to be one of the best sources of stock market information. What I particularly like is how quickly one can obtain a comprehensive review of any stock. As you do your research, there will be certain firms you prefer to use for various reasons. SA will rapidly rise to the top of your list. WWW
Thank you so much for taking a moment to review us, Wayne! We work hard to meet expectations like yours, and we’re happy to hear that Seeking Alpha is hitting the mark for you.
Best,
The Seeking Alpha Team
Very extensive and insightful research. Opposing views on stocks allows you to get "lost in the weeds".
Thank you so much for taking a moment to review us, Tom! We work hard to meet expectations like yours, and we’re happy to hear that Seeking Alpha is hitting the mark for you.
Best,
The Seeking Alpha Team
Answer: Hi Ramakrishnan, thank you for reaching out! Can you please send us an email to [email protected] together with your device model and OS version so that our tech team could investigate this further? Screenshots would also be most helpful, if possible. Thank you, Richard from Seeking Alpha Customer Service.
Answer: Hi Ramakrishnan, thank you for reaching out! Can you please send us an email to [email protected] together with your device model and OS version so that our tech team could investigate this further? Screenshots would also be most helpful, if possible. Thank you, Richard from Seeking Alpha Customer Service.
Answer: There was only one question in the are of your question: it was do they work in eastern time zone? I'm in the Central time zone and all times reflect my time. Although I didn't see any option to change to Eastern time. If I had to guess, I would think it could set local to members because they got everything else so right.
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Thank you so much for taking a moment to review us, Patricia!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Best,
The Seeking Alpha Team