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Seeking AlphaReviews 360

2.7

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Seeking Alpha Reviews Summary

The company has garnered a mixed reputation, with some customers praising its extensive financial information and valuable insights, particularly for small-cap investments. However, significant concerns persist regarding customer service, particularly in handling subscription cancellations and refunds. Many users report dissatisfaction with auto-renewal practices and a lack of responsive support, leading to feelings of frustration and distrust. Additionally, the perceived quality of content has been criticized, with claims of biased analysis and unreliable contributors. Overall, while the service offers useful resources, its customer service approach requires substantial improvement to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
98
value
96
quality
94
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Oklahoma
1 review
0 helpful votes
Follow Donald L.
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I think that the site is first-rate and loaded with valuable information. I am happy to be a part of it and have been for a number of years now. They present quality opinions and analysis of stocks and economic conditions.

Date of experience: February 13, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Donald!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Massachusetts
1 review
0 helpful votes
Follow Pete N.
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Excellent Advice
February 14, 2023

Their equity ratings are on target. I am a new subscriber and up $2K in one month. There is a lot of valuable information in this site.

Date of experience: February 13, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Pete!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Thailand
1 review
0 helpful votes
Follow Fabrice L.
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Highly recommended
February 14, 2023

I'm French but I invest mainly in US stocks, Seeking Alpha is my favourite website to help me in my stock picking research and to get reliable informations about stocks and companies.

Date of experience: February 13, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Fabrice!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Germany
1 review
0 helpful votes
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Invest with Seeking Alpha to save your money
February 14, 2023

The best analyzes and reviews. Very professional and precise.
I like the in-depth reports and invest based on the recommendations. The possibility of setting up a sample portfolio on the platform and the automatic evaluation of the portfolio is unique.

Date of experience: February 12, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Eugen!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Florida
1 review
0 helpful votes
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Good and plentiful data.
February 13, 2023

Good analysis by various contributors. The portfolio structure is very helpful, includes 3 different equity ratings. Timely e-mails about new analysis by independent sources. Brief hi-lite with Indepth info if user wants to read more.

Date of experience: February 11, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Andrew!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Spain
1 review
0 helpful votes
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Retail Trader
February 13, 2023

Searching for useful and unbiased information is not easy. SA brings the opportunity to find just in one website all what you need to know in your trading day for an affordable cost. I am a retail investor and SA is the perfect tool for me.

Date of experience: February 11, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Victor!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Canada
1 review
0 helpful votes
Follow Sylvain B.
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Analyst reviews are amazingly detailed and helpful to identify stock pros and cons, stock assessment and performances are very detailed too, all preferred stocks are downloadable into Excel. I greatly improved by performance with SeekingAlpha and will continue to use it in the future.

Date of experience: February 10, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Sylvain!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Indiana
1 review
0 helpful votes
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Prefer It Over Competitors
February 11, 2023

Top value for the subscription cost. SA blows Dividend.com, of which I'm a paid subscriber, out of the water. I like SA better than Yahoo Finance Plus, as well.

Date of experience: February 9, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Robert!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

California
3 reviews
0 helpful votes
Follow Fahim S.
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Seeking Alpha's service is very good. It is better than Motley Fool and Market watch. I like my portfolio list with the analyst ratings and ability to add your own note to a stock and the news/articles on each stock in my portfolio ".

Date of experience: February 8, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Fahim!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Israel
1 review
0 helpful votes
Follow Ed B.
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I like the different editorials. Especially those from both sides of the coin. Then it leaves me to make a decision. Some very good authors and analysis. I would be willing to pay extra for live after hours quotes as these seem to not be live Alpha Picks has surprised me as they appear to be pulling rabbits out of a hat with companies totally not on my radar, and are outperforming my own choices. The company appears to be well run and very focused, not trying to be everything to everybody. If not a subscriber I would highly reccomend giving it a try.

Date of experience: February 8, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Ed!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Minnesota
1 review
0 helpful votes
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Outstanding response by their team
February 9, 2023

I experienced a temporary problem with Seeking Alpha and contacted the support team. My issue was resolved quickly and efficiently. Their communication was great and I honestly will say that it is the best customer service I have ever experienced

Date of experience: February 7, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Tim!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Arizona
1 review
7 helpful votes
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They are totally unreasonable. Charged my credit card and I called them to notify as soon as I received the charge on my statement. They said it had been over 24 hours so they couldn't do anything about it. 24 hours? I asked how I can call in 24 hours for a charge I wasn't aware of. SCAM ARTISTS. This is the company that once they get enough bad reviews changes their name and does it to people all over again. So sad.

Date of experience: February 1, 2023
Tennessee
1 review
5 helpful votes
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Absolutely WORST
January 31, 2023

These bunch of THUGS praying on financially naive people. They renew subscriptions without sending you a notice so you never know of renewal until when the statement comes and if you reach out to them as soon as you come to know of charge, they site baloney agreement clause and refuse to refund. NEVER Subscribe.

Date of experience: January 31, 2023
Oregon
1 review
0 helpful votes
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Subscription purchase
December 24, 2022

Seeking alpha has provided a prorated refund for an annual subscription that the author suspended activities on after I complained.
I now feel I have been treated fairly and I do find seeking alpha to be an excellent source of investment information.

Date of experience: December 22, 2022
Nevada
1 review
0 helpful votes
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Very helpful support.
December 6, 2022

Had problems receiving my subscription issues and updates from Seeking Alpha, but support was always able to resolve any problems within 24 hours. I finally switched my email provider as suggested, and the problem appears to have been permanently resolved.

Date of experience: December 5, 2022
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Michael!

It is our endeavor to provide you with the best user experience, and we're delighted to hear that our customer service team was able to help:)

Best,
The Seeking Alpha Team

California
1 review
0 helpful votes
Follow Dan N.
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Try them and find out!
December 5, 2022

I would encourage any investor or trader to check out SeekingAlpha. I took advantage of their 2-week trial period. I'm glad I did.

I'm pretty new to investing in equities. I've owned only mutual funds through my 401k. However, I'm now retired, and I'm learning to manage my retirement capital and do my own investing. It's important to me to treat it like a business.

During my trial period, I did as much reading on their site as I could. As it turns out, it's beyond the level of information I can absorb as a newbie. I decided not to subscribe at this time. At some point in the future as my level of knowledge increases, I'll definitely try SeekingAlpha again. There's likely a future time when I'll find their content beneficial toward my investing goals and more than worth the subscription price.

If you're unsure and haven't explored what's available on SeekingAlpha, treat yourself to the 2-week trial and dig in.

Date of experience: December 4, 2022
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Dan!

It is always our endeavor to provide you with the best user experience help you make better investments decisions, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

New York
1 review
2 helpful votes
Follow Jim W.
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This is unfortunate. They say you read articles when you haven't. Says you reached an article limit even when you haven't read any articles. Then a banner pops up and says pay $99.99 for unlimited access.

Date of experience: December 2, 2022
Seeking A. — Seeking Alpha Rep
over a year old

Hi Jim,

Thanks for the feedback, and apologies for any inconvenience.

In order to continue providing our users with outstanding financial analysis and news, we changed our Paywall policy in January 2021.

You can read more about this change here: https://seekingalpha.com/article/4396836-important-update-for-seeking-alpha-users

There is a monthly limit to how much you can read. This limit is dynamic to the individual member, based on the device they use, the traffic source, and a number of other parameters. It resets itself every 28 days.

If you want to keep reading past the limit, you can start your free-trial of Seeking Alpha Premium. Premium, apart from providing you unlimited access to analysis articles also provides you with many other powerful tools that can help you with your investing. You can get an overview of the service here. https://seekingalpha.com/article/4295333-seeking-alpha-premium-overview

Furthermore, it is always our endeavor to provide you the best of the user experience and we are relaying your feedback to our product team for further review and consideration.

For any further information, please write to us at [email protected] and mention that your request emanates from Sitejabber and we assure you one of our customer care representatives will be more than glad to help.

Best,
The Seeking Alpha Team

California
1 review
3 helpful votes
Follow A R.
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Deceitful subscription tactics.
November 29, 2022

Total scam... I thought I had paid for premium but got useless email letters "alpha picks" service...

Date of experience: November 29, 2022
Seeking A. — Seeking Alpha Rep
over a year old

Hi A.R,

Thanks for the feedback, and apologies for any inconvenience.

Please note that subscription information and billing terms are mentioned on the checkout pages of our subscriptions. We only charge once you authorize the payment.

Having said that, it looks like you inadvertently subscribed to Alpha Picks and not Premium.

Since we endeavor to provide you with the best user experience, we'll be happy to help you switch to the correct subscription you were interested in. Please reach out to us at [email protected], and one of your customer care representatives will be glad to help straighten out your subscription.

Thank you, and we are looking forward to hearing from you.

Best,
The Seeking Alpha Team

New York
1 review
2 helpful votes
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Subscription services.
November 10, 2022

Buyer beware. They offer no refunds. I tried to cancel after 11 days and it's NO DEAL. NO REFUND NO CREDIT TO YOUR CC. It's a CON and you have been conned.

Date of experience: November 10, 2022
Seeking A. — Seeking Alpha Rep
over a year old

Hi G U,

Thanks for the feedback, and apologies for any inconvenience.

Please note, our billing terms are clearly mentioned on the checkout pages of our subscriptions and by subscribing to our service(s), where we also seek your authorization Seeking Alpha to charge your payment source.

Furthermore, please refer to our Terms of Use (Article 20) by accessing it from the following link - https://about.seekingalpha.com/terms

Having said that it sounds like that you could have subscribed to Alpha Picks. Please note, Alpha Picks does not offer free-trials and we also state on the checkout page that the service is non refundable.

It is also our endeavor to help you choose the right subscription and provide you with the best user experience. Should you reach out to us at [email protected], one of our customer care representatives will be happy to help you straighten out your subscription.

Thank you, and we are looking forward to hearing from you.

Best,
The Seeking Alpha Team

Canada
1 review
0 helpful votes
Follow Annie L.
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My seeking Alpha experience
September 26, 2022

Please find hereunder my multi year experience as a very satisfied Seeking Alpha user since many years

Seeking Alpha offers a great variety of investment info on all types of investments, written by competent authors whose positions are cleverly completed by recommendations of others articles on related subjects and reader's comments generally as interesting as the authors' articles

Excellent courteous and friendly customer service, always ready to help and answer quickly to any question or problem...
All that for free ( SA Standard) or at a very affordable price {Premium).

Seeking alpha {free and Premium) have become my main source of information for my investment decisions. So many authors, tools and sources to choose from, displayed in an easy to use and easy to understand way.
I use it profitably since many years, first using the Free standard service which is very complete by itself

This service has been so helpful and informative that it took me my several years before considering that I would need the Premium service but a great promotion price helped me to take the decision.

Now, after two year using the Premium service the facts are that it paid easily by itself so that I do not consider it anymore as an expense but rather as an irreplaceable knowledge and decision asset to investing.

A. L Premium
Now Retired individual investor from BC Canada

Date of experience: September 24, 2022
Seeking A. — Seeking Alpha Rep
over a year old

Hi Annie,

Thank you so much for this wonderful feedback!

We're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

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Stock market Insights & financial analysis, including free earnings call transcripts, investment ideas and ETF & stock research written by finance experts.