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The company has garnered a mixed reputation, with some customers praising its extensive financial information and valuable insights, particularly for small-cap investments. However, significant concerns persist regarding customer service, particularly in handling subscription cancellations and refunds. Many users report dissatisfaction with auto-renewal practices and a lack of responsive support, leading to feelings of frustration and distrust. Additionally, the perceived quality of content has been criticized, with claims of biased analysis and unreliable contributors. Overall, while the service offers useful resources, its customer service approach requires substantial improvement to enhance user satisfaction.
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Key points for me:
- the articles of the authors on the various stocks
- the possibility to exchange comments with other SA subscribers
I am not sure if I am using this site to the fullest! I read news articles, but usually after they have happened! Advantage is another software but gives news on stocks they heard insider news!
Hi Charles,
Thank you so much for taking a moment to review us!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Best,
The Seeking Alpha Team
Great info received all the time to evaluate stocks.
Hi Alan,
Thank you so much for taking a moment to review us!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Best,
The Seeking Alpha Team
Am new subscriber and find 3/5 of all articles very informative, high quality (though as usual: caveat emptor) and trustworthy writers.
Keeps me informed/updated on a higher level than with any other source of info.
Hi Andre,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
Nowhere else can I easily get a read on the companies who compete with the ones I am considering. Thank you
Hi David,
Thank you so much for taking a moment to review us!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Best,
The Seeking Alpha Team
I have subscribed to several newsletters. Some of which are much more expensive than Seeking Alpha…but none is better.
Thanks.
Hi Alwin,
Thank you so much for taking a moment to review us. We work hard to meet expectations like yours, and we’re happy to hear that Seeking Alpha Newsletters are hitting the mark for you.
Best,
The Seeking Alpha Team
Easy to use. Very informative. Helpful in managing my portfolio.
Hi Alfred,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
The experience has been good however I would certainly like Seeking Alpha to be more global as i find many of my Asian stocks missing in the list. Also wanted some good functionalities like what is my dividend payout in a year which is also missing.
Hi Bhavesh,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
We've shared your suggestions with our product team for their review and consideration.
Best,
The Seeking Alpha Team
Overall SA is great for US equities. I wish it covered all equities in the world and gave more insight into why the quant system is rating a particular stock well or not.
Hi Arnav,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
We've shared your suggestions with our product team for their review and consideration.
Best,
The Seeking Alpha Team
I appreciate the fair and neutral information.
It already helped me to find a stock, that is
Changing my liefe! Thank you
Hi Angelika,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
Having just read some of the "critics" I must demur. Their rage is hyperbolic and therefore, untrustworthy.
If, for example, you had followed the advice of the Fear and Greed writer you would be very successful. Same goes for Jani Ziedins. You pick your advisor you take your losses or profits accordingly. At least here you are exposed to a vast range of opinions.
On the minus side, I do find that it is annoying to be excluded once I have used up my 2 articles (I am not a subscriber) but then I have long ago worked out who to pick for a valuable read so it is not such a problem.
To those of you who still want to rant I advise reading Karl Popper, one of the most interesting logicians and philosophers who ever lived, next only to Aristotle. He will give you a more sober approach to the critique of others' work. In veritate locuti sumus ad iram. Oliver
Hi Oliver,
Thank you so much for taking a moment to review us!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Additionally, we recently changed our paywall structure for Seeking Alpha Basic members.
You can read more about the recent changes here - https://seekingalpha.com/article/4396836-important-update-for-seeking-alpha-users
The monthly article limit is dynamic to the individual member, based on the device they use, the traffic source and a number of other parameters.
To gain unlimited access to all articles and news, in addition to other tools and features mentioned here, please subscribe to Seeking Alpha Premium.
https://seekingalpha.com/checkout?service_id=proresearch
In case you need any help with your account or have any questions, please write to us at [email protected]. We'll be glad to help!
Best,
The Seeking Alpha Team
Consistently the highest quality experience. Informative articles, solid analytics and game changing recommendations.
Hi Dale,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
Love the app. I refer to it very briefly multiple times a day to check my portfolios. I find the articles and analysis extremely informative and at times, have made investments decisions based upon them,
Hi Anthony,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
Enjoy the focus on income and analysis of the various alternative investments that are not covered elsewhere. It's very hard to find coverage on CEF'S, BDC's, REITs, MLPs... That are covered on a regular basis by your knowledgeable authors.
Thank you so much for taking a moment to review us, Bruce! We work hard to meet expectations like yours, and we’re happy to hear that Seeking Alpha Marketplace service is hitting the mark for you.
Best,
The Seeking Alpha Team
I have been following many of the writers on seeking alpha for many years. I recently became a premium member and use the information everyday. It gives me perspective on stocks from several authors with different opinions which I find very useful when I am evaluating purchasing a new position. I use this in combination with other services including Stansberry, Oxford Club, Sure Dividend and Kiplinger.
Hi David,
Thanks for your wonderful feedback - we're really happy to hear Premium is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
All the information needed for traiding is immediately available and clear. In depth analysis of any equity, REIT or ETF. Only missing the ability to track foreign markets.
Thank you so much for taking a moment to review us, Antonella! We work hard to meet expectations like yours, and we’re happy to hear this Seeking Alpha Marketplace service hit the mark for you.
We've shared your suggestions with our product team for their review and consideration.
Best,
The Seeking Alpha Team
The single biggest tool in my toolbox for stock ideas and research is this site. The authors that I follow always have great stocks to look at and I have learned more about how to research a stock and more about the workings of the macro economy than anywhere else. I'll be a subscriber forever.
Hi Brad,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
The great job by whole team! The design of site is excellent. All articles are essential and knowledgeable. Way to go!
Thank you so much for taking a moment to review us, Andrey! We work hard to meet expectations like yours, and we’re happy to hear this Seeking Alpha Marketplace service hit the mark for you.
Best,
The Seeking Alpha Team
Hi Burt,
Thank you so much for taking a moment to review us!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Best,
The Seeking Alpha Team
Insightful analyses and excellent, easily available databases.
Hi David,
Thank you so much for taking a moment to review us!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Best,
The Seeking Alpha Team
Answer: Hi Ramakrishnan, thank you for reaching out! Can you please send us an email to [email protected] together with your device model and OS version so that our tech team could investigate this further? Screenshots would also be most helpful, if possible. Thank you, Richard from Seeking Alpha Customer Service.
Answer: Hi Ramakrishnan, thank you for reaching out! Can you please send us an email to [email protected] together with your device model and OS version so that our tech team could investigate this further? Screenshots would also be most helpful, if possible. Thank you, Richard from Seeking Alpha Customer Service.
Answer: There was only one question in the are of your question: it was do they work in eastern time zone? I'm in the Central time zone and all times reflect my time. Although I didn't see any option to change to Eastern time. If I had to guess, I would think it could set local to members because they got everything else so right.
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Thank you so much for taking a moment to review us, Andrea! We work hard to meet expectations like yours, and we’re happy to hear this Seeking Alpha platform is hitting the mark for you.
Best,
The Seeking Alpha Team