Seating MindReviews 449

Hi. We ordered this chair back in April and it said it shipped shortly after that. I have checked tracking and it never left your building. I have called and emailed and only received general automatic responses. No one has called me back or spoken specifically about what we ordered, when it will actually ship, or if we should maybe cancel our item. I don't even know how to get ahold of someone to cancel our order at this point.

As they say, you get what you pay for. And in this case you get to pay but receive nothing. Great stuff. Could not be more disappointed, spent a lot of time on hold with FedEx to figure out where my package was only to find out it never shipped. Then called Seating Mind and as you can probably guess, there's no one to pick up the phone, emailed and their SLA to get back to you is two days. If my suggestion is worth anything, pay more to actually get something vs getting scammed. My next stop will be the Better Business Bureau. Crazy, just wanted a chair and now will have to sink loads of time into figuring out what's next.

DON'T WASTER YOUR MONEY! Boy, I wish I had read these reviews before I spent $500 on a "refurbished" Herman Miller chair from these guys. Refurbished? It arrived filthy, scratched, dented and smelling like it had come out of a moldy basement. Oh. And it's broken. Most of the adjustment controls are loose and just don't work. As for the purchase experience, communication was almost non-existent, until I asked how to cancel my order, after which it shipped pretty quickly. Now I have to decide if it's worth going through the massive hassle it will be to return it (and pay shipping AND a "restocking" fee), or if I should just accept the fact that I've been swindled, and take the chair to the dump where it belongs.

DON'T WASTER YOUR MONEY! All the positive reviews on this site must be fake. I purchased a refurbished Herman Miller chair from this company. Refurbished? It arrived filthy, scratched, dented and smelling like it had come out of a moldy basement. Oh. And it's broken. Most of the adjustment controls are loose and just don't work. As for the purchase experience, communication was almost non-existent, until I asked how to cancel my order, after which it shipped pretty quickly. Now I have to decide if it's worth going through the massive hassle it will be to return it (and pay shipping AND a "restocking" fee), or if I should just accept the fact that I've been swindled, and take the chair to the dump where it belongs.

From Better Business Bureau's website:

https://www.bbb.org/us/nj/elizabeth/profile/chairs/seating-mind-*******4727

"Alert:
As of 2/11/2020, the business does not have active authority to do business in New Jersey from the NJ Department of the Treasury Division of Revenue and Enterprise Services. Their status indicates "Reinstatement Procedures Pending" since 5/8/2017.
Alert:
BBB has received multiple reports from consumers that Seating Mind is taking orders and processing payments, but not delivering the merchandise or delivering poor quality merchandise. Consumers report that the business does not honor refund requests or its advertised "free returns" policy. "

I was concerned immediately after I placed our order. Jacob's written communication is terrible. He is very poor in grammar and punctuation (writes multiple paragraphs as one sentence. When I continued to ask when the order would ship, Jacob and Abe were very vague each time. I asked to cancel the order which they refused at first. I then demanded the cancellation, which they did. Customer service only refunded part of what we paid them. They refused to refund the balance. I filed a dispute with PayPal, who took action and processed the rest of our refund.

Seatingmind.com has 19 complaints with the local Better Business Bureau. If you read these complaints, it is obvious they are operating with next to no integrity whatsoever. Furthermore, seatingmind.com is very close to a fraudulent business. Shame on you if you choose to place an order with this business.