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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 10th among Concert Tickets sites.
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Smooth transaction and quick delivery of e-tickets.
Weather should make it possible to filter on rows though, and be more precise with were on each row the seats are located.
Tickets were purchased and everything went seamlessly. The only negative thing is that Diamondbacks lost!
Very easy to find my seat and love seeing the picture of the field before you purchase. It was exactly from that spot. Once I purchased I got it within an hour.
Got my tickets delivered it 24 hours and love all the random promo codes you guys send to get a few dollars off
I thought I already bought a ticket but the next day I received a mail telling me the ticket was not available. I believe they can do better by accepting or rejecting sales of ticket without delay.
Ordered tickets for upcoming MLB playoff game two days ago, still have not received tickets and seat geek is not helping reach out to seller.Travel plans hinge on receiving tickets.
Fast and reliable, enjoyed the whole experience.
Did receive the tickets very quick.
Will buy again and also for other events.
I have used SeatGeek to buy MLB, NFL and NHL tickets. Each time I quickly found great seats that fit my needs at a great price. The search and buying process is simple and the speed of their website is much faster than the other big names in the market. This is my new favorite site to buy tickets
Love the ease of purchasing tickets and the quickness that you receive the tickets. Able to get great seats also for the price.
Great service and easy to use interface. Tickets are easy to load to phone or print. Fees are clearly indicated
It would be helpful if your website disclosed if seats are in obstructed view area before purchasing or limited view area. Thank you.
Ive used the app before with great ease, but this time I had to call all over town to try and get my ticket printed and was late to the concert.
Hi Brooke — thanks for leaving feedback! E-ticket simply means that the ticket will be delivered electronically, not necessarily that you can use your device at the event to gain entry. We've reviewed your order and once delivered, the email provides a link, noting that you can print your tickets or view the details. The ticket itself also reads "MUST PRINT ON PAPER. NOT VALID FOR ENTRY VIA MOBILE DEVICE." We're sorry to hear you were delayed on getting to your show! For future ticket purchases, just be sure to check to see if tickets are valid for mobile entry. If we can help in any other way, do let us know!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
You can be confident that you are paying a great deal for your tickets, I recommend everyone to get it
I love being able to find great prices for any event. The customer service is amazing and enjoy doing business with SeatGeek. I got my friends now using this site.
I got an email saying purchase was pending... then my credit card was charged... then I NEVER got the tickets. The Order disappeared from the App, and then I got an email a day later saying to rate my experience.
So, my experience is that I got change $68 for a happy nothing.
Hi Steven — thank you for bringing this to our attention and please accept our apology for this error. It looks like a bug prevented your order from being fulfilled. We've processed that refund for you and have sent a confirmation of so to your email. If we can assist in any further way, do let us know.
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
Multiple seats and options. Have used this site several times without any problems. Simple to use and will use site for other events.
We want transactions to be easy and transparent, meaning theres no hidden fees, etc. it was easy to buy and sell.
I purchased tickets on Friday night for a Saturday mid-day baseball game. I planned to walk through the gates at 11:30am. I was driving 2 hours to the stadium from my home. I did not receive my tickets until 10am. I was stressed about it, and I emailed Seatgeek to see where the tickets were. I did not get a response until the same time that my tickets came in to my email.
That was not great, but what made it worse, was that I purchased the tickets on Seatgeek, but then I had to sign up for fanexchange to get the tickets. Once I did that, the tickets then had to be transferred by another account on ticketmaster. The entire process was more complicated than needed, and I will probably look to use another company to get last minute tickets.
Hi Keith — thank you for your feedback! We do apologize that your first ticket purchasing experience was not a smooth process. Recent changes to ticket formats across some venues have resulted in tickets having to be delivered externally of our own platform. Our team is working to be able to minimize the complexity and confusion of dealing with multiple platforms in order to receive your tickets, and there will definitely be some improvements coming to this process.
Again, thank you for taking the time to provide us with feedback. If you'd like to reach out to us any further, feel free!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Greg — thanks for your feedback. SeatGeek does not own or price ticket inventory displayed on the website or set fees for buyers. Instead we display tickets available for sale from thousands of sellers who are able to price their tickets (and fees) at any price they'd like/what the market will allow for. Many popular events do end up going up in price from face value, but there's also good chances of finding a great deal or that one ticket that's still left for a sold out show. We encourage you to monitor pricing on events to see when might be best to buy tickets. We hope that you'll continue to look to SeatGeek during future ticket searches!
SeatGeek CX Team
Email: [email protected]
Phone: 1-888-506-4101